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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
341 ratings and 178 comments received in the last 90 days.
18 April 2024
This is the second car we've had from Jack at Chelmsford, very good to deal with. Knowledgeable about the specifications and found the right car for me.
14 April 2024
The whole process has been a breeze, I have been kept informed along the whole process and treated so professionally but always so friendly and by 'real people'.
14 April 2024
Because of the great Customer service, care and communication received.
11 April 2024
Couldn't fault any of it. All the staff were very accommodating. Nothing was ever a problem, and they were never too pushy.
10 April 2024
Simon & Craig are a credit to the business.
10 April 2024
Handover was excellent
07 April 2024
Very good service from Christopher. Polite friendly and knowledgeable.
06 April 2024
Everything was excellent
06 April 2024
Full cost was not explained and did not receive the correct paperwork Finance paperwork could not be signed electronically No insurance set up on the car when I was due to leave show room Staff did not phone when said they would
04 April 2024
Very satisfied, made me feel valued throughout the process.
31 March 2024
No issues
31 March 2024
Jack went through everything with a fine tooth comb explaining everything faultlessly
31 March 2024
Service was great freindly and well supported through the process.
31 March 2024
Stream line and efficient delivery easy no fuss handover , perfect !
30 March 2024
The process has been very quick and easy, very satisfied.
26 March 2024
Guided through the whole process, regular updates, made to feel a valued customer. Couldn't rate my interaction ith Ross White highly enough. He couldn't hav ben more friendly, helpful, obligeing, and just a great person to deal with.
14 March 2024
Ross White of Cooper BMW Chelmsford handled the sale from start to finish. I cannot recommend this man enough. He kept me well informed about all the stages of the sale, and was very friendly and polite. He was the best sales person I've ever met.
08 March 2024
Couldn't be happier
08 March 2024
Completely satisfied From my telephone call enquiry to the delivery of my car First class experience
06 March 2024
Staff were helpful and knowledgeable
04 March 2024
Very professional, helpful and informative
01 March 2024
Excellent
01 March 2024
Perfectly easy and pain free
26 February 2024
This is the second car I've bought from Chelmsford BMW as the service is second to none
25 February 2024
Purchase was very easy and the delivery service was tailored to my needs.
25 February 2024
All completed easily & helpfully
23 February 2024
Very good. Completed very quickly and were very accommodating
22 February 2024
Perfect
25 April 2024
Everything was great and the service staff and technicians were very good. Apart from the initial disappointment of no courtesy car, I don't think the staff could have done anything better.
25 April 2024
Very good service with no issues throughout the process
25 April 2024
Good service and feedback. Car spotless and great communication from staff to say it was ready for collection
24 April 2024
Polite helpful staff - engine management light was still when I collected vehicle staff looked at vehicle again ( despite it was their end of day) and fitted exhaust sensor promptly
24 April 2024
great service
22 April 2024
Everything was completed in a timely manner
22 April 2024
Good communication
22 April 2024
Friendly staff job done quickly.
22 April 2024
Work was carried out in good time, staff were friendly.
21 April 2024
Work was done in good time and even got a car wash.
20 April 2024
Customer Service is excellent, staff are friendly, polite and helpful
19 April 2024
N/a
18 April 2024
Despite communication confusions between who took my call and who saw me at the dealership everyone was professional and friendly.
17 April 2024
Completed ahead of forecasted time
17 April 2024
Very happy with the team I delt with on the day of major service but felt overbooked amount of cars being attended to as asked for a complementary car wash and a vehicle valuation both of wish never happened
17 April 2024
Always go above and beyond to help customers
16 April 2024
Made me feel very welcome from the minute I stepped into the showroom
16 April 2024
Staff v polite and helpful, work completed within timeframe.
16 April 2024
Couldn't find the problem but still a rattle
16 April 2024
Faultless service from the team once again.
16 April 2024
Beth, at Chelmsford was very polite and helpful on the day and it was a nice surprise as well, that BMW had also given some free gifts to help compensate due to the car recall.
16 April 2024
easy
16 April 2024
Good advice given,
16 April 2024
Great service all round
16 April 2024
I have used this dealership for many year's and have total faith in their professionalism, technical expertise and customer focus.
15 April 2024
Everything was fine but noticed the carpets had not been cleaned
15 April 2024
Very happy
14 April 2024
Service Advisor listened to my needs and arranged to complete the necessary work
14 April 2024
The team were very understanding about my situation and although the outcome wasn't desired, the team insured I had a satisfactory experience and service.
13 April 2024
Good
13 April 2024
Staff excellent
13 April 2024
To many phone calls that's not necessary
13 April 2024
The overall experience was ruined with the incompetence of finishing of what they had promised to do! ??
11 April 2024
I cannot fault anything
10 April 2024
Done the work needed with a friendly customer service team.
09 April 2024
Quick, helpful and straight forward
09 April 2024
No issues and pleasant experience
09 April 2024
Very efficient service
08 April 2024
Very friendly, helpful and quick. Provided regular updates on progress of work and estimated completion. Service advisors were all ready to see you on site despite obviously beeing busy.
08 April 2024
5/5 all round. Service, professionalism, comfort and knowledge. Went through everything the car needs moving forward and broke down costs so I know where I stand.
08 April 2024
As above
08 April 2024
Informed of any issues
08 April 2024
Professional, friendly
07 April 2024
As per 1.
07 April 2024
See above!
05 April 2024
Danielle my service advisor was extremely helpful.
05 April 2024
i was kept updated of progress throughout the time my vehicle was with you.
05 April 2024
Customer service operator Katie answered all my questions with efficient
03 April 2024
Wasted a lot of my time and effort and yet the work that was promised was not carried out. I did not receive the service I was promised. Very frustrating.
03 April 2024
Great communication with Danielle Petch, I was kept updated throughout my planned work.
03 April 2024
They are always very friendly do the work as it should and clean & vacuum the car.
01 April 2024
I was dealing with beth when my car was in very helpful and great to deal with i explained all the concerns i had with my car and all the things i would like done beth gave me quotes for all the work was very helpful and understanding
31 March 2024
First class attention to customer needs
30 March 2024
As above the service was second to none.
29 March 2024
Pleasant and helpful staff. Easy to deal with
28 March 2024
Dealt with in a timely manner and very professionaly
26 March 2024
customer service representative was so helpful and friendly
26 March 2024
Within 30 minutes of arrival, I received a detailed video of my vehicle, tyres, suspension, brakes etc, all with a running commentary which I find really useful. The vehicle is always cleaned before it's return.
25 March 2024
Having had such problems with previous bookings, I am delighted to say that our experience at Inchcape in Chelmsford was exemplary. Shane was helpful and kept me informed. It would appear that Brendan did a very good job and advised possible needs.
25 March 2024
The staff were friendly and very helpful and the work was done as promised and within the specified time.
25 March 2024
Excellent service
24 March 2024
Friendly, informative and customer focused.
24 March 2024
Easy check in greeted with a smile
24 March 2024
Work was carried out as described and technician who drove my car back to me was a pleasure to talk with.
24 March 2024
Satisfied
24 March 2024
Nice and easier to deal with.
20 March 2024
When comparing Sytner, Harold Wood to Inchcape, Chelmsford, I noticed a clear and positive difference. While Sytner's faulty assessment cost me a lot, Inchcape fixed the issue on the first day I brought the car to them. My last experience also great.
20 March 2024
Work done as expected
19 March 2024
Very courteous, knowledgeable and helpful booking in. Service was carried out in quoted time, reception efficient and attentive.
19 March 2024
Just had an issue with hire car that was not available on the day. Quickly sorted I also wondered why it was not repaired on the first occasion I put the car in. It had already been diagnosed on the drive by a technician. Should
19 March 2024
Everything went smoothly. They were able to accommodate my request for the car to be ready by mid-afternoon, The free check on the tyres and brakes, with the accompanying video, was good and reassuring
19 March 2024
Would have been 5 but I waited and the job took an hour longer than estimated.
19 March 2024
Had a call to say the car probably wouldn't get washed, but ended up being cleaned.
19 March 2024
Did everything as I requested and the car was ready on time too.
19 March 2024
Because I was completely satisfied
18 March 2024
Although my issue was not resolved the service was great and even paid for my taxi back home and the car was washed!
17 March 2024
Your customer rep was very efficient & helpful
16 March 2024
Excellent customer service
15 March 2024
Ease and speed of
14 March 2024
Very friendly and helpful staff.
14 March 2024
I didn't have to wait long for the service and the they were effecient.
14 March 2024
Shane handled my service and is a credit to Inchcape. Attentive, polite and knowledgeable.
13 March 2024
Everything was so easy, no hassle. Very helpful lady on reception.
13 March 2024
Very detailed video given by a man who commented on how nice it was to see an olde model car!
13 March 2024
I am very happy they are friendly and professional, however, my tyres were low on air despite being assured they were fine, no big deal
13 March 2024
Professional, no fuss, polite, efficient.
13 March 2024
Offside front tyre is showing increased wear since last report. Is there a reason ? In answer to the Q, my satisfaction is still a maximum of 5 stars & is something I should have picked up on collection
11 March 2024
Good service, good communications
11 March 2024
To receive a video going over my car with a health inspection was unexpected and made my day. This just goes above and beyond to do this for an 11 year old car. Ver grateful!
11 March 2024
Advice on service requirement beforehand
10 March 2024
Great staff efficient service
10 March 2024
Service was perfect
09 March 2024
Vehicle health check video was given 10 mins before closing time. Change of window wipers was flagged up on the health check and I would have happily asked them to do it if I knew before picking up the car. now I have to make another journey there
07 March 2024
No problems with the work
07 March 2024
No issues. Beth was very good, competent and answered all my questions without issue.
07 March 2024
Very helpful and patient staff.
07 March 2024
Craig was very knowledgable and done everything he could to find us the car that we wanted which fit into our budget.
07 March 2024
Still waiting to get the car fixed.
06 March 2024
I would have given a 4 star rating not to say it was bad but because of the time taken to complete the job. Was told 4 hours but it took 9 hours & there was no communication for the delay.
06 March 2024
Everything was done in time without any unexpected surprises
06 March 2024
Completely satisfied - helpful and efficient
06 March 2024
Efficient service
05 March 2024
Since the first day I went to the dealership to purchase my car everyone in the building has been of the highest standards. From this I hope and plan to stay with BMW for as long as possible.
05 March 2024
Thank you Beth for fitting in the air-con re-gas at short notice.
05 March 2024
We helpful and polite. Very good communication throughout the process
04 March 2024
Easy drop off and collection. Good communication re timing to pick up. Car nicely cleaned.
04 March 2024
Should make the videos so the customer can hear what is said.
04 March 2024
Satisfied that they gave me a donor charger but feel that I should have be given a brand new charger (3pin) as it seems that is the issue as the donor one works with my vehicle
03 March 2024
Everything was don't professionally.
03 March 2024
Service good. Good comms. Thanks very much
03 March 2024
The service staff at BMW Chelmsford are always wonderful to deal with. This time I dealt with a lady called Danielle who was really helpful.
03 March 2024
5 star says it all,it couldn't have gone any better,I wasn't expecting a video of my car showing me any defects that I have ,the guy doing it was very professional.
02 March 2024
Very well updated and service was very good
02 March 2024
Apart from the required work being carried out satisfactorily, the pre-appointment reminders were thoughtful. When dropping off and collecting the staff were first class in manner and attention.
02 March 2024
Kept informed and loved the video of the underside of car given by the mechanic dealing with my job
01 March 2024
Thankful for the courtesy car so I was able to get to work that day.
01 March 2024
I was kept informed of the progress of the repair.
01 March 2024
I was kept updated throughout the time my vehicle was in the service workshop and was advised what work was needed with no pressure.
01 March 2024
There was some discrepancies with add on's to the pricing from the initial booking and the labour should of been reduced as the some service items were removed
01 March 2024
Thorough inspection
01 March 2024
Problem recurred before disappearing again so I am unsure if it is gone forever or intermittent
29 February 2024
Excellent All explained and answered questions fully
29 February 2024
Staff are always friendly and helpful. Always get a warm welcome when I enter the building. Dealt with very promptly too.
28 February 2024
Poor workmanship. Car was returned with damaged parts.
28 February 2024
All work to my vehicle clearly explained and kept fully informed with the work carried out on my M3. Parking at the Dealership much improved over recent years.
28 February 2024
Everything was carried out to my complete satisfaction, as always.
28 February 2024
Danielle was very courteous and professional. The valet service was good.
28 February 2024
Too long a lead time for courtesy car. Offered me an early wait appt. Happy to discuss a technical problem with key and brought out a specialist immediately. Fully disclosed all costs up front. Prompt and friendly service
28 February 2024
Cost advice during booking process was poor as a replacement micro filter was also required Meet and greet on the day was first class No "vehicle collection" or "drop and wait" for oil service over the weekend available, Curtsey cleaning was poor
28 February 2024
Very good
28 February 2024
I waited for my car to have its MoT and air con refresh and it took the time I was told. I was treated well throughout.
27 February 2024
Again, phil
27 February 2024
The car was serviced as promised and ready to collect at the agreed time
27 February 2024
Great efficient service
27 February 2024
Speedy and friendly service.
27 February 2024
Good service
26 February 2024
Did the work I considered necessary.
26 February 2024
Very satisfied
25 February 2024
Service was of a good standard. Dropped a star becaues of the confusion at the collection.
25 February 2024
I would give 5 stars but the prices charged for a simple oil service are still extortionate and overpriced just because it's a BMW service, which you need to do for a new car under 3 years old.
24 February 2024
Very happy with all aspects when completed.
23 February 2024
Had the car there for a week came back with same issues
22 February 2024
All good friendly staff, free courtesy car and good value for money
22 February 2024
Very satisfied
22 February 2024
The work was good quality. The price was not unreasonable. The communication led to us walking away irritated and with a dirty vehicle.
22 February 2024
As above.
22 February 2024
Great service, helpful staff
22 February 2024
They did what had to be done
22 February 2024
As above. However as a plus staff are always very helpful. For personal reasons I had to move the date of my service at short notice and this was done so very easily.
22 April 2024
Extremely satisfied, again Chris was brilliant with keeping me updated.