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ABOUT US COOPER CHELMSFORD.

Find out more about what we do and our team.

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Head Of Business

Glen Berry

Head Of Business

Gavin Dulieu

New Car Sales Manager

Emma Cooper

New Car Retail Manager

Robert Newstead

New Car Business Manager

Jeremy Allen

Used Car Retail Manager

Matthew Hartwell

Aftersales Manager

Martin Ambrose

Parts Manager

Tony Burke

Local Business Development Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Cooper Chelmsford are fairly good but I have a criticism or 2 every time I visit.

Service

Staff very helpful

Service

Staff Couldn't have been more helpful

Service

Part of the service was an up date of the sat nav system, your system failed, so I now have to waste another day bringing the car in.

Service

Please see above comments.

Service

Despite booking an update for my satnav it wasn't available, even though my booking was made way in advance. Also, I was informed the update would be a lot more expensive than I had been advised when booking. I have yet to receive the umbrella either

Service

Work carried out on time and final bill as quoted.

Service

Assuming you mean the care service this was very good

Service

I generally get very good service at Cooper, the only thing I do not like is the service booking system

Service

Always attentive service.The only on going complaint that I and other customers have had is the lack of heating in the reception/waiting areas. New heating promised for years! Never happens!Salesmen/reception staff have to wear overcoats. Not good!

Service

the whole process was great booking of service the day of service i was welcomed offered coffee car went in straight away it was ready on time service valet was a great standard

Service

I have lived my worst service experience at Cooper Chelmsford. Next time I will take my car to Romford BMW.

Service

When I booked I was informed it would take an hour and so my wife waited at the dealership. It took 2 hours to complete. My wife was not kept up to date until she asked for an update. The coffee machine was not working and no refreshment offered

Service

You wrote my car off

Service

They look after you

Service

They treated me well and were exacting about the service methods.

Service

Staff very welcoming - acknowledged only issue was tyre wear that was being monitored... no hard pressure sales = great experience

Service

The job got done with no issues and in the time frame stated.

Service

Dealt with a nice chap at the service desk

Service

Which and efficient service handled professionally

Service

The MOT was carried out, the complimentary wash was extremely well done.

Service

The service experience was very good. The extended booking time (approx. 3 weeks) was not very satisfactory and should be addressed.

Service

It fixed the problem.

Service

As above and not everything discussed was done but found out after I left p. Too much of a bother to have to go back to get the 3rd thing done which I was to,d was done when the vehicle was picked up.

Service

Completely

Service

I was very happy

Service

All went well

Service

Booked in, they forgot about my car, had it an extra day, said there was nothing wrong with it, gave it back and 2 days later problem still there, forgot to do my winter health check i asked for.

Service

Everything was done and fixed within 1 day. Car was even washed. Thanks!

Service

Ease of booking

Service

Honorable, experienced and polite staff always make visiting Cooper BMW Chelmsford a pleasure.

Service

I left my car at BMW Chelmsford for a replacement LED in the nearside mirror. I was very happy to be informrd by the service recep[tion that the repair would be covered under the BMW warranty. I was also offered the service of a valet

Service

Everything went smoothly.

Service

Delivered what was promised

Service

It was only a health check and MOT but it was done quickly.

Service

Everything satisfactory

Service

Where possible, the team offered and were able to complete works on the car that were not pre-booked and I was kept well enough informed of the progress

Service

The complete package; easy booking, fixed price service, efficient reception and a fun courtesy car (M2).

Service

Once car is booked in then staff very helpful but took them 2 days to tell me what was wrong with the car which is what I told them in first place.

Service

Really looked after me from arrival on site to being handed back me keys. You felt important to the service staff.

Service

I have used Cooper Chelmsford for all of my servicing needs for many years now and have always received a high quality of service from a professional team.

Service

Very good service but it is a tad expensive.

Service

Sat waiting for a long time for lift to station and the valet service was not up to usual standards

Service

All people were helpful and the job completed in reasonable time

Service

I had asked for my car boot to be vacummed. Not part of the normal service but the service rep said this could be done. I just needed a gentle reminder when I went to pick up my car and it was done immediately.

Service

The personnel at BMW Chelmsford have always been extremely professional and courteous on both the sales side and particularly the service side who are extremely efficient and very helpful.

Service

The whole team give a really great level of service to me on every occassion

Service

The car service was good but kept waiting to pick my car up.

Service

We have received excellent customer care when we had a major problem with our car and we have to make a special mention of the service advisor Oliver Butler as she was extremely helpful and ensured that the problem was sorted quickly and efficiently.

Service

If I hadn’t have been kept waiting for an hour before I saw someone from the service department I would have scored 5 stars. This was due to the receptionist not having informed the service department I had arrived.

Service

Customer service

Service

Libby is excellent

Service

very good service

Service

2 bits left on passenger seat to be refixed were still on seat and had to ask the person who handed over the car to fix it. He could do one but not the other.

Service

I was completely satisfied because it was a quality service in every way. Staff were friendly, kind, polite and thorough. Communication was perfect and they went out of their way to be helpful.

Service

They did everything they said they would do.

Service

Excellent customer service (special thanks to Abbie) and prompt repair

Service

Sump plug was incorrectly fitted during the service which resulted in a pool of oil on the driveways of two of my homes and the car being taken away on a flat bed by BMW Emergency Assist.

Service

Service met my requirements

Service

competitive pricing

Service

The service took longer than planned but communication about this was prompt and clear

Service

Up dated through out the service by your team.

Service

It was a little unclear at the start if the diagnostic fee would form part of the excess for the warranty - It was in the end, but perhaps some more technical knowledge to clarify before booking the car in for a diagnostic would help.

Service

Professional service.

Service

Didn’t realise the seats had no extension for thigh support,as our previous x3 had; wasn’t advised about this.

Sales

Staff and management really keen to help

Sales

Justin was very professional and friendly from start to finish.

Sales

I was treated as a valued and special customer. I sent a thank you email to Martin Cox to show my appreciation for his help and support (I have never done this before) I was so pleased with my entire experience.Luke was also brilliant on a testdrive

Sales

Charlie Sanderson and Emma Cooper (staff at Cooper Chelmsford) were professional and courteous throughout. I was kept well informed on delivery progress, my valeting requests were followed through on, and handover was painless and pleasant.

Sales

Brilliant service

Sales

The car on pick up should have failed preinspection damage to dashboard , trim flat6 and also in the sunroof suction pad marks

Sales

Cooper Chelmsford were helpful and kept me informed and I cannot blame them for the issues on this recent purchase. They put things right with loan car, deal on another vehicle etc, but i have to say that there was no contact from BMW UK at all?

Sales

After first BWM Centre experience I nearly went to another brand but cooper’s and Ian Beddis were extremely compitant and professional

Sales

The time spent with us by the salesman at Cooper BMW in Chelmsford was very worthwhile. We did not feel rushed or pressured and all the options were made very clear to me. Staying in touch afterwards has been an added bonus.

Sales

From the time of ordering to the time of delivery of car I was kept informed of every detail.

Sales

Gavin was fantastic to deal with and I got a fair deal which was pleasantly negotiated

Sales

Customer service of Chelmsford sales team and Luke Norris was exceptional.

Sales

The sales person was very knowledgeable and was able find me the car that I wanted, with a great deal to boot.

Sales

The keyless entry didn't work on my boot when using your foot to open. Once I brought this to Justins attention, again he did whatever he could to get it fixed promptly and efficiently.