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Everyone was very friendly and helpful, and everything went very smoothly.
I needed some ad-blu, popped into Coopers in Chelmsford to see if they could help. I was astonished how cheap it was, priced so reasonably compared with competitors. Asked them to proceed and they made me a lovely coffee whilst i waited.
Great value and service
My car was collected and redelivered at the time given by a friendly, helpful technician.
All the staff I spoke to were very helpful (see also my comments to my answer to question 3)
They resolved a significant software problem resulting from major difficulties with the BMW Connected Drive map update
Excellent service by Shaun Duffin. Always very helpful
didn't have to leave home
Arranging an appointment that suited me was easy. I was dealt with efficiently by Chris on arrival and he also made me a coffee while I was waiting for a taxi which he arranged. Abbi kept me informed throughout the day and was friendly and efficent.
Service was good and because Coopers didn't listen I received a break fluid change (on a car less than 3 yrs old with less than 16K on the clock!!) free of charge as I said I did not want it doing and it was done anyway. Crazy.
Quality service promptly carried out and at a reasonable price. Always advise if any further work needed with thorough check list. Even able to give me a lift from home to pick up my car.
Service well carried out, and a nice clean car afterwrds!
Staff cannot do enough for you, very friendly and chatty.
Couldn't fault the manner I was dealt with
I was looked after very well by Abbie and Kris who were both very professional and polite. Exceptional customer service.
Service done as required but scratches on bodywork not polished out as requested, although a quote was given for a complete re-spray.
efficient and courteous
from the moment i arrived at Cooper Chelmsford i was greeted by name as they watched me park and knew my registration, seemless transfer to sattion so i coudl get to work and pick up later that day.health check and collection of car all excellent.
Always helpful and accommodating
Friendly, helpful staff made the visit a pleasant experience.
Very helpful service advisors and technicians. Actually saved me money whih is very good for a main dealer and better thamn most others.
The information on the visual inspection was recorded wrong, my brake pads have got fatter from my last service and now one week after my service I have a warning light saying I need an Inspection!
I have no idea what was done; a warning light was showing and isn't now, so I have to assume that whatever was faulty was identified and rectified, but I cannot know for sure.
It's the centre I've always used. Wait times for the service department has improved. Sales department fantastic.
The staff are very helpful and knowledgeable, and the dealership is very conveniently located to my home which is a further bonus.
As always great service from start to finish
Everything was very good indeed from my first visit to the repair being completed. The only slight blemish was that there was a delay in the return of our hire car due to a miscommunication.
helpful friendly and kept me posted
Paint looks to be of acceptable standard.
I have been a loyal customer for many years with few issues over that time. A helpful and efficient service is provided.
Customer Service very friendly
When I collected the car, the tyre pressure warning alert was still showing, meaning that the tyres has not been checked during the service, quite a serious omission in my book. Also a oil change and service message now show.
I had a M-Performance exhaust in the boot and I was hoping they would fit it but they didn't seem know much about them.
Very satisfied, the staff were extremely helpful and friendly and everything went very smoothly.
Quick service done efficiently
Highly professional. Clear explanation given as to problem with the car and I was kept informed throughout of progress with repair
Polite representative who also sorted out problem with taxi to dealership.
Good service to be dropped off and picked up at the station as well as being kept updated on your car service
Really like the pick and drop service especially the very pleasant driver
Completely satisfied with the service at Coopers, from booking the car in to collecting it 7days later, I was kept informed daily on how the works were progressing in finding and resolving the problem. Great Job!
I have 2 bmw that are serviced there, I like the attention to detail with the video, also my son has a BMW Z4 which failed an mot at halfords with lights, they took it in the same day fixed the light so he could get his mot, he learnt a lesson
Coopers collected the car when they said they would, they serviced the car as quoted and then returned the car valeted. Couldn't have asked for more. The health check video was excellent as well.
A warning indicator appeared in my dashboard whilst driving to work. I took the car directly to the dealership, who arranged for someone to take me to work and then fixed my car the same day. Great service.
Welcomed by staff who then directed me to a service rep. Email with a video from the technician. Car clean when picked up.
Everything was completed as promised
Service was excellent
The whole experience is outstanding.
Prompt, efficient and friendly service.
I was greeted at the door and my name was already listed as someone with a service booking. This meant there were no unnecessary delays in processing me
Because I am completely satisfied and appreciate the professional and efficient way in which I am treated
Had no problems delivering or collecting the car with both Cooper service people. However a minor observation is that it would have been better if the person taking the car in was the same person returning it. Holidays and illness allowing.
Service completed quickly Video of underside of car useful Kept informed by dedicated staff Car clean
They were ok, but only just.
Problem resolved with no fuss.
Responsive and a good service received
I have complete confidence in the BMW service technicians, and I love the little videos showing the car being examined.
From reception to hand-back all went very smoothly.
Cat air condition not working after service
Excellent customer service
- Requested 3 new tyres, charged for 3, only 1 fitted - when I noticed they fitted remaining 2 same day - apology from service rep, but not manager - On previous service, had booked courtesy car, but on arrival one was not available - had to rebook
All the issues raised were looked at and resolved where possible without issue.
Excellent, I couldn't have been looked after any better, Laura is a credit to BMW. I tell everyone how you are looked after at Coopers. Well done.
Booked in for an oil service & air con system refresh, service carried out but due to unavailable parts the air con system will have to be rescheduled. Meaning another visit and time wasted.
Friendly & reassuring at all times. Cooper Chelmsford went above and beyond for my case, especially Livvy Butler who kept me updated at every stage. Particulary impressed that i was able to collect my car at 07:30 so my working day was not disrupted
Cost of service was higher than the max service cost quoted on the phone when booking
Verbal and email requests ignored. No evidence given to me providing proof that the condenser damage was caused by a stone. It is BMW's responsibility to prove that the condenser is stone damaged otherwise it should be replaced under warranty.
Laura has assisted me on a couple of occasions and every time her levels of customer care exceed my expectations. She is always helpful and very pleasant mannered. A pleasure to speak with.
Excellent customer service from both the telephone booking to in the dealership.
The car was picked up from my house and returned later, great service
Excellent all round. Laura kept me fully aware and informed about everything.
Everything done quickly
Satnav was clearly removed or knocked off windscreen and then put back incorrectly In spite of front brake pads being replaced at the service the car is still reporting that they need replacing.
Dealt with on time and telephoned when ready
I would have rated as 5 stars had it not been the case that when I arrived to collect car it had not been cleaned as expected. Fortunately I was not in a hurry so could wait until cleaning was done.
because when we arrived my sons car had just failed an m.o.t., and he was upset , the young lady who attended us put him at ease saying we can sort your problem out leave it with us and we will phone when ready,
I had no issues with my service experience
Everything carried out efficiently
Cooper BMWs customer service is laughable. After months of arguing they finally conceded they had not met service standard due to me being sold a car that wasn't road legal and couldn't refurbish alloys properly.
Wasn't offered the chance of a courtesy car but also didn't ask
Whilst there was clear evidence of there having been a fault on my car, no fault was found which leaves me wondering when or if the problem will arise again.
waiting time was long for a service
Good communication and care throughout
Excellent from start to finish. Justin was amazing.
We dealt with Amanda Furze, we found her to be pleasant in her approach, she wasn't pushy and managed to find us a vehicle that matched our specifications, through the process Amanda was always willing to help and nothing was too much trouble for her
I think this about my 4th new car purchase from Cooper in Chelmsford and I have always had excellent service.
The vehicle was delivered with 18" wheels. The agreed specification included upgraded 19" wheels. I have been advised I must wait until such time as a new car - with 19" wheels - is delivered from BMW to the dealership so an exchange can occur.
The car is just incredible the all new M135i xdrive I couldn't of imagine so a brilliant piece of machinery
Henry Bullard was fantastic. He did not pressure us, listened to what we wanted and made sure he kept us updated
Was made easy, was helped find a car that met my needs but was available when I wanted it.
The sale man (Mr Justin Brown) made my journey from the 1st minute very comfortable and enjoyable, we felt he was not only a saleman BMW but was like a friend who was really warmly welcoming and honestly because and his manners we decided to purchase
Amanda & Emma were great, they recognised that I needed to change my car quickly and made it so simple for me to do.
Expert knowledge on all aspects of car and Motobility scheme. First class sales executive.
Car was delivered early exactly as ordered and we were constantly informed of progress
Staff very freindly and helpfull, a few polish marks left on the car and a couple of marks on the interior from the protective coverings.
I love it it's so nice to drive