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ABOUT US COOPER CHELMSFORD.

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Stewart Hicks

Head Of Business

Gavin Dulieu

New Car Sales Manager

Emma Cooper

New Car Retail Manager

Robert Newstead

New Car Business Manager

Jeremy Allen

Used Car Retail Manager

Matthew Hartwell

Aftersales Manager

Martin Ambrose

Parts Manager

Tony Burke

Local Business Development Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Quick and on time.

Service

The work was carried out thoroughly and quickly. I even had a little video of my car being health checked.

Service

We have received excellent customer care when we had a major problem with our car and we have to make a special mention of the service advisor Oliver Butler as she was extremely helpful and ensured that the problem was sorted quickly and efficiently.

Service

If I hadn’t have been kept waiting for an hour before I saw someone from the service department I would have scored 5 stars. This was due to the receptionist not having informed the service department I had arrived.

Service

Customer service

Service

Libby is excellent

Service

2 bits left on passenger seat to be refixed were still on seat and had to ask the person who handed over the car to fix it. He could do one but not the other.

Service

very good service

Service

I was completely satisfied because it was a quality service in every way. Staff were friendly, kind, polite and thorough. Communication was perfect and they went out of their way to be helpful.

Service

They did everything they said they would do.

Service

Sump plug was incorrectly fitted during the service which resulted in a pool of oil on the driveways of two of my homes and the car being taken away on a flat bed by BMW Emergency Assist.

Service

The car had to be kept in a couple of days due to issues outside of the MOT. We were without a car for an extra day.

Service

Excellent customer service (special thanks to Abbie) and prompt repair

Service

Good communications, recommended work was necessary. Expensive option for a tyre and foglight part but I can justify that cost to myself for the enhanced service experience.

Service

Service met my requirements

Service

competitive pricing

Service

The service took longer than planned but communication about this was prompt and clear

Service

Up dated through out the service by your team.

Service

Professional service.

Service

Very efficient in all aspects

Service

It was a little unclear at the start if the diagnostic fee would form part of the excess for the warranty - It was in the end, but perhaps some more technical knowledge to clarify before booking the car in for a diagnostic would help.

Service

I also asked for a quote for a dent & scrape repair but this wasn’t responded to otherwise it would have been completely satisfied

Service

poor service, problem not resolved but did offer to fit new tyres !this would not of sorted the problem of why the tyres had a problem to start with.would not check the cars tracking etc without charging despite the car only being 1 years .

Service

Good service

Service

Fairly inflexible around personal arrangements to get an appointment. would also be useful if an appointment reminder service was available as have to book so far in advance

Service

A excellent customer service experience

Service

Helpful and courteous.

Service

Completely faultless as always never really had a reason to complain

Service

Staff were helpful when checking in early in the morning and transport available into town

Service

All carried out to a standard I expected from BMW

Service

Very helpful

Service

second time there and will always bring my BMW back for a service/repair

Service

Great service team.

Service

Pleased with the service provided.

Service

Told what needed to be done, how long it would take, and how much it would cost - everything worked out as I had been told

Service

Took a week to do the repair and I drove to chelmsford once as no call and it was not ready. It was meant to be in for a day.

Service

Again happy will all aspects of the service

Service

Very efficient

Service

Professional service

Service

Had to phone to check they were coming to collect car, said they would phone the day before but did not.Car registration wrong on page 2 of MOT Certificate

Service

From start to finish everyone was great, thanks Coopers your all stars in my book.

Service

Was able to book a service at short notice, with a courtesy car, however when I arrived I was initially advised that there wasn’t a car available, but one was found in the end.

Service

Everything was straightforward and everyone was helpful

Service

Please see above, still waiting for a call from Michael Jones

Service

I was met promptly and not kept waiting. The service was explained and the manager identified who would look after me. It was completed quickly and when asked if I could have all my service history printed this was handed to me immediately.

Service

They did a good job but I wasn't expecting to wait over 3 hours for a MOT and break fluid change.

Service

Service was completed within agreed time scale so I could plan the rest of my day

Service

As the service is always excellent

Service

All good and reasonably cost

Service

Reception not as efficient as usual

Service

Friendly yet professional treatment by all the staff .

Service

Helpful and very easy to deal with

Service

Good service but having to come back about 3 times for paperwork, number plates and then issue with indicator lights!

Service

Friendly service, kept me updated and informed

Service

Friendly reception. Efficient handling. Good communication throughout the process. Health video of vehicle.

Service

Did not seem interested , promised that they would get back to me , did not , phones continually busy , did not answer my email of complain

Service

The car was so clean when I picked it up and has drove nice every since!

Service

No courtesy car ready even though service booked weeks in advance. Courtesy car absolutely filthy, dirty sock in footwell and lots of rubbish in car (have pictures). No call backs and had to chase adviser. Found advisers bordering on rude, unhelpful

Service

Only missed out on 5star as they didn’t reset my service light, I had to turn around and sit in traffic to get this done.

Service

It took somewhat longer than advised

Service

Laura at Coopers Chelmsford looked after us very well. The fault I reported seems to have been cleared and I notice that the fuel consumption has reduced markedly.

Service

The required service was completed more quickly than anticipated and I received a helpful condition video on the vehicle.

Service

I have no reason not to be very satisfied; the whole experience was extremely good

Service

Great customer service from reception staff, and loved the video from the engineer showing the underside of our car giving tyre and brake pad status.

Service

Seamless service.

Service

Same as above

Service

Great staff

Service

1. Front bumper was sanded but not sprayed. Had to take it in again 2. Rims refurbished; simply repaired and sprayed; not stripped & balanced. Not told there were two options. Even repair mgr didn't know about two options. I would chosen differently

Service

Everything was carried out in a very professional way

Service

I am completely satisfied with the service when it was finally arranged but the arrangement itself was flawed . I booked my service online for 27th August and when I turned up they were closed . Was expecting a call next day but had to call myself .

Service

The car was returned in pristine condition.

Service

Kept updated throughout the day and reassured that BMW parts would be used if required

Service

Puncture along with service carried at after arrangements were made saving two journeys to the workshop

Service

Everything is done properly. They even clean your car.

Service

No problems

Service

Work done as requested and on time

Service

They informed me that the service was not due until Dec and called me immediately, and the body shop came back to me re some minotr repairs

Service

I was kept up to date and the service was exemplary

Service

I was extremely satisfied with the way the work was handled and how a complication with my sat nav and radio was explained. The telephone system let them down. I had to ring up twice and each time it took 4 mins to get through to the person I needed

Service

We were not expected when our car was transported to Cooper's but they did all they could to help. However, although they changed the faulty part they did not recover the piece of string which acts as the standby system for opening the fuel flap.

Service

Ease of booking and politeness of stalff

Service

The all round experience was of v high standard

Service

Should have newspapers.

Service

BMW Cooper looked after my car whilst I was out of the country

Service

Never had a problem with BM W

Service

Great service year after year

Service

Staff excellent, lack of air conditioning in showroom was not appreciated on the extremely hot day.

Service

As above , four calls down , 3 weeks later still no call back

Service

The keyless entry didn't work on my boot when using your foot to open. Once I brought this to Justins attention, again he did whatever he could to get it fixed promptly and efficiently.

Sales

Great service. Handover was excellent and the whole process was hassle fee. I am happy with the car and the deal I got with cooper. This is the second vehicle I have bought and own from cooper.

Sales

It’s was made so easy

Sales

Very satisfying

Sales

Craig Lane

Sales

I was very satisfied with the whole experience

Sales

Craig was helpful, knowledgable and friendly without being pushy. Listened to our needs and helped find best options for us.

Sales

I was kept informed at all times of the progress of my vehicle.

Sales

Completely Satisfied - test runs, showcase, options and the best giving us the right suggestion.

Sales

Could not fault attention to detail etc

Sales

Just a professional experience, ready for us, knowledgeable, great environment, not to long

Sales

Ended up with the car I hoped for and within the available budget..... thanks to a little help from BMW

Sales

The difference was absolutely massive from a customer perspective at BMW.Justin was totally customer oriented in approach. He was genuinely concerned that we got the right vehicle for us and ensured we were completely happy with purchase.

Sales

The sales associate, Ryan Lugg, was very competent and amiable person who put me first despite having a number of customers.

Sales

Very efficient and friendly, nothing too much trouble.

Sales

Great service from Salesman Ian Beddis.