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Car returned dirty. Settings changed. Radio tuned to radio 1 and volume high. Hybrid battery depleted, but it was 100% when it was delivered. They had no idea I was turning up at 8am. Hire car not available until 10am. The list goes on.
Helpful service adviser
Car smells badly of eggs. 7 months old and not resolved. Smell covered up with some sort of smelly fresh air thing.!!
Had to ring on number of occasions as person never returned my call and were always busy or 'on the phone' to someone whenever I rang.
Wrong car given to me on collection, not very clean. Too busy trying to impress than knowing customers
Car was collected and returned. We were kept informed with progress all the way
My vehicle is 3 years old. At the end of January received a reminder about an MOT and offering a warranty check. I received a call about this around that time (Tel 033040041270) and the caller said they would book my car in on 19th Feb. contd below
Good service received
Unfortunately the service memory was not reset. Rang on a number of days but no one returned my call. Eventually had to take it in myself today. Internal communication problem it seems
The service work is seemingly OK, but the staff are mostly professional rather than friendly or helpful. Wait times to drop off and collect are unacceptable - nearly a 20 minute wait when collecting.
If you want the answer please contact me to discuss my experience. 4 months to get 2 wheels repaired.
Poor communication and a lack of effort to address and fix the problems. Perhaps this is partly BMWs issue as well - but I don't get to see that.
Good, fast service
The car was being tested for an above normal level of condensation in the headlights. It was meant to be washed and cleaned too but was not. Given that form stated it was washed, I now wonder if the condensate problem was really, thoroughly checked?
everything went as arranged, staff all really helpful
I dont understand why i was given all different quotes for my first service. 1st call told £299 When booked quoted £303 On the day was told £271
My previous experiences weren't great however this time round it was a lot better experience and was very satisfied.
Reported a whining gearbox. Simply sent the car back having done an oil change service. I had to ask them about the gearbox and they told me the can't hear the problem. So I still have a car with a whining gearbox and no idea if it's a big problem
Again quite simple, during the last 9 months of owning vehicle it's had to be returned 4 times to have faults addressed and repaired. Each time I've been provided with poor information and very little pro active genuine assistance.
Car in for 3 days for rounding service and minor body shop repair!!
The car was returned uncleaned and had to be returned the next day.
Good service and first class attention.
The problem identified appears to have been satisfactorily resolved - under warranty
Initial problem was rectified by very helpful customer service team.
Complete disregard to succeed a solution or solve problems with car. Further, not returning calls at any time.
Again I was kept up to date and the car was ready for collection ahead of time.
Had to wait for about 15 minutes before anyone saw me.
Communication between front desk and service department non existent
I was very satisfied with the service on the day, however actually arranging the appointment was not good, I would prefer to deal with the dealership direct and not a centralised call centre who have no knowledge or feeling for the customer journey.
appalling, I was told by receptionist who asked a manager that due to them being busy my warranty check was not important and if I wanted to leave I could. They kindly pointed out any issues after warranty end date would have to be met by me.
1. You wrote to me (Mr Emery) when its my wifes car and your records should show that. 2. You have mis-spelt my name (Emerey) despite the fact I've had both BMWs and Minis serviced with you.
Lovely friendly team who kept me up to date on progress.
It's all centrally dictated by the on-board systems and I don't know exactly what's been done. The car felt like it needed a good service but because the system was saying
Excellent service from cooper on the day but there was a long wait from when service was booked to a slot being available.
Had to wait some time to be seen no courtesy bus available
Friendly service advisors
Service completed within time given
Immensely helpful as always. Prompt service friendly staff.
Car picked up and delivered on time. Kept up to date via text on service progress.
Always efficient and good customer service
See above reference timing delay. Also took two days to rectify for what i understand is a fairly simple thing to do.
Too much to express in the 250 characters available.
Friendly service, efficient and a decent courtesy car provided!
Everything was completed on time and all went smoothly
Fairly satasified, would of preferred more of an option when requesting a hire car.
Double standards when it comes to MOT.
Did all I needed
Poor communication with me and trying to avoid giving honest answers. Poor communication between spares department and service. No attempt to make things better i.e. offer of loan car or collection/delivery.
I was happy with the technicalities of the service but kincurring a £300 bill after only 1200 miles was unexpected. I knew the service was required but on a brand new quality car was it really necessary? During purchase this was never made clear.
Car was not cleaned.
As always, front desk staff are great, and this time the service and fitting of winter tyres and wheels took predicted time. On other occasions, it seems scheduling of work through day has been less than perfect resulting in the need for 2nd day.
all went well
I have been with BMW a long time and stay with BMW partly due to after sales service
Cooper Chelmsford are fairly good but I have a criticism or 2 every time I visit.
Staff very helpful
Staff Couldn't have been more helpful
Part of the service was an up date of the sat nav system, your system failed, so I now have to waste another day bringing the car in.
Please see above comments.
Work carried out on time and final bill as quoted.
Despite booking an update for my satnav it wasn't available, even though my booking was made way in advance. Also, I was informed the update would be a lot more expensive than I had been advised when booking. I have yet to receive the umbrella either
I generally get very good service at Cooper, the only thing I do not like is the service booking system
Always attentive service.The only on going complaint that I and other customers have had is the lack of heating in the reception/waiting areas. New heating promised for years! Never happens!Salesmen/reception staff have to wear overcoats. Not good!
Assuming you mean the care service this was very good
the whole process was great booking of service the day of service i was welcomed offered coffee car went in straight away it was ready on time service valet was a great standard
I have lived my worst service experience at Cooper Chelmsford. Next time I will take my car to Romford BMW.
I've used this dealer for 10 years and will struggle they have set a high standard and I'm always pleased with the service received either when buying or when servicing. Justin Brown in sales was outstanding & Emma Cooper in finance was efficient
We were very well looked after. Justin Brown made everything very easy and straightforward.
Again very satisfied with service given by sales team, this was a easy and straight forward process but believe bmw could have handle the hold on the vechile better, It would be nice to be offered some sort of compensation for the delay and stress
Craig Lane really looked after us
communication was not so good and a protracted wait
Good help from salesman and finance guy
Martin was excellent from start to finish. Knew the product well and helped sculpt the product we wanted. The management also got involved and made every effort to help convert a test drive to a sale
Didnt realise the seats had no extension for thigh support,as our previous x3 had; wasnt advised about this.
Staff and management really keen to help
Justin was very professional and friendly from start to finish.