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ABOUT US COOPER CHELMSFORD.

Find out more about what we do and our team.

Meet the team

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Stewart Hicks

Head Of Business

Tom Barnett

Transaction Manager

Fraser Gray

Transaction Manager

Andrew Knighton

Transaction Manager

Daniel Beckett

Transaction Manager

Joe Nicholls

Service Manager

Kim Harrold

Local Business Development Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The all round experience was of v high standard

Service

Should have newspapers.

Service

Livvy the service adviser became very cold after I asked why another service advisor Abbie was looking after me since she checked me. It also took Peter 10minutes to get the loan car out because it was the only automatic they had in the dealership

Service

BMW Cooper looked after my car whilst I was out of the country

Service

Never had a problem with BM W

Service

Great service year after year

Service

Staff excellent, lack of air conditioning in showroom was not appreciated on the extremely hot day.

Service

As above , four calls down , 3 weeks later still no call back

Service

Twice my car has gone into BMW service centre at Chelmsford. On both occasions they had my vehicle far too long to repair relatively easy fixes. Bad communication on my last visit. They stated that they text me and rang me but they did not.

Service

Ease of booking, courtesy car, kept informed of progress when vehicle needed extra work

Service

The service was carried out as promised and a video was sent to explain any issues the car had - it had none.

Service

When I turned up for my appointment I only had to wait a few moments, the service assistant was very helpful and efficient. The paper work was all ready and I was driving away in courtesy car within 20 minutes

Service

Service completed on time but shortly after it became apparent that the sevice indicator light had not been re-set or an area of the service had not been completed. I will now have to take time off work to return the car to the service team.

Service

The lady who dealt with us was very caring

Service

friendly and efficient in pleasant surroundings

Service

Great staff which work as a team.

Service

See last comments

Service

Probably the most irritating thing was that when I got my car back ALL my pre sets on on the radio, seat positions, and navigation settings were all back to default. Why was my car not backed up before disconnecting the battery etc??

Service

Kept me notified throughout service

Service

As above. The staff were very friendly, efficient and professional, as was the work done on the car

Service

All items serviced/fixed as expected

Service

Livvy was excellent and very informative and accommodating and kept me fully updated whilst they had my car.

Service

Told car would be washed and hoovered before being returned. Neither were done. In my view this was the bare minimum I expected after poor customer service during booking in.

Service

Great service

Service

Well organised, very efficient and always polite.

Service

The work was done well and I appreciated the video of the car's inspection. But its return was delayed over a weekend by ordering the wrong spares and the assistant failed to give credit for my insurance warranty until I drew attention to it.

Service

Been with Chelmsford for a long period now

Service

Very nice people.

Service

Very satisfied now that the correct tyres have been fitted.

Service

completely satisfied over experience was good

Service

Clean surroundings and friendly service

Service

Comfortable waiting area. Great drinks machine. Accurate time given for completion of work

Service

Almost a perfect score. The other reason it's not is because the car still reminds me a service is due when I start it.

Service

Very happy with the service offered.

Sales

Great service from Salesman Ian Beddis.

Sales

Friendly professional service.

Sales

some delay in obtaining the car but this was not due to the BMW Centre as it was a company -wide "recall"