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ABOUT US COOPER CHELMSFORD.

Find out more about what we do and our team.

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Glen Berry

Head Of Business

Simon King

New Car Sales Manager
  • Years at the dealership 1
  • Years in the industry 15

Andrew Knighton

Used Car Sales Manager

Robert Newstead

New Car Retail Manager

Ben Winters

Used Car Retail Manager
  • Years at the dealership 5
  • Years in the industry 15

Justin Brown

Motability Specialist
  • Years at the dealership 3
  • Years in the industry 12

Matthew Hartwell

Aftersales Manager

Martin Ambrose

Parts Manager

Tony Burke

Local Business Development Manager

Dawn Readings

Reception Manager

Jessica Hollidge

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Fast, efficient service and issue quickly resolved.

Service

I've occasionally been less than completely satisfied in the past but not this time. Very happy.

Service

Service and updates from staff excellent. Would've been 5 had the car been washed and vacuumed as offered when dropping car off, but was no big deal.

Service

Routine brake fluid change .quick and efficient.with car cleaned and checked over.while I waited two hours.drank coffee and read paper and looked around the showroom.

Service

BMW Chelmsford offered me fantastic customer service. They made me feel welcome and kept me fully informed throughout the service process. Fantastic staff who really make an effort to make you feel at home.

Service

Willing to please

Service

Very helpful staff. Response time was swift, especially over the Christmas period. Well done

Service

no complaints

Service

Everything was completed to my satisfaction

Service

I was referred to BMW customer services who told me to ask the dealer to raise a technical issue which they said they would do, I followed it up a week later but my call was not returned, nearly three weeks later I have still not been contacted

Service

I explained in the previous-response

Service

Excellent customer service

Service

All expectations and arrangements were met.

Service

I was contacted numerous times to adjust both date & time of my car collection and left messages to call Service back to adjust the booking when I was already committed - then difficult to reach who had left me each message, got cut off the line too

Service

My only complaint was that my car was very badly cleaned after its service, with the tyre sidewall treatment smeared all over my alloys and brake components.

Service

Customer centered service.

Service

I was unable to hang around for an hour and a half for my winter tyres to come on due to work commitments, and Ii really appreciate being dropped off and picked up from work (I work locally in Chelmsford) as a loan car was not available.

Service

Over the years of BMW owenership, I have built a great rapport with the service team at Cooper Chelmsford. So much so, my wife and I have always used Cooper's to service our cars - 7 cars to-date. The team are always helpdful.

Service

All in all brilliant service. Abbey was very friendly and professional, lovely person.

Service

I was accused of causing damage to another car which I clearly did not do. My front carbon splitter touched a mini wheel and cracked the splitter with no apparent damage to the Mini wheel. I was accused of causing other damage nowhere near the impact

Service

Very helpful and easy to deal with

Service

The customer service was ok.

Service

The staff at the BMW are great - however, I have only ditched my Winter tyres and wheels twice, and it has gone wrong on both occasions! That means two visits to the dealer on each occasion ?? It seems the process for wheel swaps is poor.

Service

Explanation of work done , clear and simply put

Service

The Service Centre were ready for my visit, hospitable and co-operative while I was waiting, the work was completed on time. There was a complimentary umbrella

Service

I have had vehicles serviced by Cooper Chelmsford for approximately 15 years. I have always found the service team at Cooper to be very knowledgeable about the vehicles they service and happy to go the extra distance to deliver above my expectations.

Service

The experience was a pleasure no problems the staff are a credit to BMW and the dealership

Service

The detailed answer is provided above.

Service

It was an MOT & service, pretty standard

Service

I was promised the wash snd valet but it didn't happen.

Service

Everything was pleasant on the day.

Service

Offered free car clean. Pleasant staff. Didn't have to wait too long

Service

Was quoted, £352 for oil service including engine flush. When I went to collect it had gone up to £380. Specifically asked to not wash the car and was ignored. Protective coating I had put on has now been stripped off due to TFR being applied.

Service

All my questions were answered quickly and accurately showing good product knowledge and hands on ability

Service

Very good service, quick, professional. The video is a very good detail that shows the professionalism that I expect from BMW. And while waited asked to see some new BMWs especially the new BMW 3 touring.

Service

Easy to deal with and good service

Service

Good location continuing to modernise the show room. Great staff, service prompt and efficient - what more can a customer ask

Service

felt I was being rushed too much. I got a call text from BMW demanding the loan car to be back by next morning before 8, I said on the phone that I have to drop my kids off to school & live 45 miles away so I may be late, but still felt too rushed

Service

Waited one and a half hours to have a new wing mirror fitted then was told they had painted the back the wrong colour and had to return two days later. Different receptionist calculated invoice wrongly (not enough!) - poor communication. Not good.

Service

Service ok, reception leaves a lot to be desired

Service

Customer support rep was excellent and caring

Service

Experieince is much better than it used to be, but I think the prices are too high for servicing. A Brake Fluid change every 2 years seems excessive and charging me £84 for it seemed expensive

Service

They don't care full of broken promises to call when a problem occurs them they don't resolve it car being replaced next year don't think we will go to bmw as after service is just awful

Service

Can't fault any part of the BMW process. I would have given 5 stars except for the extortionate price on 4 tyres. I purchased the tyres elsewhere and saved myself £300.

Service

Took care of the situation and communicated well

Service

have been satisfied with bmw for over 20 years

Service

The service was carried out and we were sent a video of the actual inspection relieving our minds that all checks were carried out by professional experienced staff

Service

Arrangements for service easy to make, done efficiently, car ready before expected, kept informed

Service

Usually the Service is very good but this time I was kept waiting for 25 minutes before being seen and details taken/keys left even though I had pre booked the time

Service

The service and communication was so poor at Chelmsford, lack of care and understanding for the customer! Spent so much time calling to get hung up on or lost in the system! Promised return calls these never happened. I purposely haven't purchased my

Service

Efficient and fast service

Service

The dealer failed to update the service indicator, putting me to inconvenience in order to resolve.

Service

The video was great and the pick up and return service was appreciated.

Service

The service is very good; I could however not indicate 'Completely satisfied' as the experience sometimes appears over-complicated with various members of staff involved in the simple operation of dropping off the vehicle and keys.

Service

Feel I was missold a warranty which is actually not a full manufactures' warranty.

Service

The best person in the service departmnet is Liv (sorry dont know surname) who i feel does all she can to help. I would give her 5 Stars

Service

After previous visits I will say attention to detail was great this visit Really great service a massive turn around Kept updated and everything fixed

Service

Excellent customer service nothing was a problem and work completed ahead of expectations.

Service

Excellent customer service from all and especially Livvy who was my

Service

Professional, courteous, efficient

Service

Communication was dreadful, work. Carried out without consent and charging a lot of money for a fuse change which turned out to be wrong.

Service

I spent 3hrs + 3 phone calls trying to contact service, with no joy apart from after a long wait getting thru to reception. On each occasion I was advised someone would call back but no one did. I eventually was called Chris who advised of mot failur

Service

kept me fully informed and did exactly what they said they would do

Service

I was dealt with by service advisor kris , he was very informative and professional throughout my visit with you .

Service

excellent service

Service

Everyone was very friendly and helpful, and everything went very smoothly.

Service

I needed some ad-blu, popped into Coopers in Chelmsford to see if they could help. I was astonished how cheap it was, priced so reasonably compared with competitors. Asked them to proceed and they made me a lovely coffee whilst i waited.

Service

Great value and service

Service

Problem fixed.

Service

My car was collected and redelivered at the time given by a friendly, helpful technician.

Service

All the staff I spoke to were very helpful (see also my comments to my answer to question 3)

Service

Same standard as a five star hotel

Service

Communications from Livvy Butler were slow and she failed to answers several questions. I felt that as I have an old BMW I was not high on her priority list. From the time of asking for an estimate to being able to agree to the work took far too long

Service

They resolved a significant software problem resulting from major difficulties with the BMW Connected Drive map update

Service

Excellent service by Shaun Duffin. Always very helpful

Service

didn't have to leave home

Service

Quality service promptly carried out and at a reasonable price. Always advise if any further work needed with thorough check list. Even able to give me a lift from home to pick up my car.

Service

Service was good and because Coopers didn't listen I received a break fluid change (on a car less than 3 yrs old with less than 16K on the clock!!) free of charge as I said I did not want it doing and it was done anyway. Crazy.

Service

Arranging an appointment that suited me was easy. I was dealt with efficiently by Chris on arrival and he also made me a coffee while I was waiting for a taxi which he arranged. Abbi kept me informed throughout the day and was friendly and efficent.

Service

Service well carried out, and a nice clean car afterwrds!

Service

Always helpful and available to answer any queries. Spend the time to go through whatever you want.

Sales

Yes purchase and delivery was spot on as they wanted the sale Its the aftercare service that leaves a lot to be desired!

Sales

The sales person, Amanda Furze was excellent and a pleasure to deal with.

Sales

Excellent service from day one

Sales

Explained everything fully and answered all questions

Sales

Henry Bullard, my Sales adviser kept in contact with me throughout the whole time. From the moment I walked in the door to the moment, I took possession of the car, telephone, texts, video messages... the service was absolutely brilliant

Sales

Because Justin was great through out!

Sales

The sales person was very knowledgeable, listened carefully to my requirements & delivered to me the car I wanted. Everything was as expected on collection.

Sales

The only negative comment is that the car had been left outside overnight when we collected it. It was very wet and damp. It would have been so much nicer to have taken delivery of a pristine vehicle.

Sales

Would highly recommend, the gentlemen I dealt with Justin was fantastic and extremely helpful, couldn't of asked for better

Sales

Good communication and care throughout

Sales

Excellent from start to finish. Justin was amazing.

Sales

We dealt with Amanda Furze, we found her to be pleasant in her approach, she wasn't pushy and managed to find us a vehicle that matched our specifications, through the process Amanda was always willing to help and nothing was too much trouble for her

Sales

I think this about my 4th new car purchase from Cooper in Chelmsford and I have always had excellent service.