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ABOUT US COOPER CHELMSFORD.

Find out more about what we do and our team.

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Meet the team

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Glen Berry

Head Of Business

Simon King

New Car Sales Manager
  • Years at the dealership 1
  • Years in the industry 15

Andrew Knighton

Used Car Sales Manager

Jack Darvill

Local Business Development Manager

Robert Newstead

New Car Retail Manager

Ben Winters

Used Car Retail Manager
  • Years at the dealership 5
  • Years in the industry 15

Justin Brown

Motability Specialist
  • Years at the dealership 3
  • Years in the industry 12

Matthew Hartwell

Aftersales Manager

Martin Ambrose

Parts Manager

Dawn Readings

Reception Manager

Jessica Hollidge

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Fantastic service, brought an approved used vehicle for servicing and the team were unbeatably helpful and accommodating which is even more impressive considering the current circumstances.

Service

Even during these difficult times, I found it easy to book the car in for its annual mot and the service I received was excellent. I would normally also use the shuttle service however this has been suspended.

Service

As above. Excellent customer service. Best experience with BMW

Service

All work carried out ti my satisfaction

Service

No time was wasted.

Service

All went to plan

Service

My customer service contact was extremely helpful, and proved adept at responding to additional requirements when they occurred. Cannot praise highly enough.

Service

Very good quality service, as usual. Prompt and effective communications as work on my car progressed and all work finished on time as promised.

Service

Again efficient

Service

Car repaired in a day, and obtained warranty for me with no fuss. Very good communication experience was stress free.

Service

Prompt service and suggested doing the next service as it was not so far off. This will save me time.

Service

Best price on service in area, kept me informed and car well looked after.

Service

Know what I was getting, everything explained really well.

Service

No issues with the service was giving a loan car to use

Service

Efficient and professional service. Could not fault.

Service

Listening and ready to go an extra mile

Service

Dropped car off the night before and all sorted early the next day with no problems. Very polite staff

Service

There was very little interaction other than the call to tell me the car needed a major service not the condition based service I understood it needed.

Service

Efficient service, flexible on price as they service 3 cars for us.

Service

Very good professional and efficient service. All staff were a delight that I came into contact with

Service

As above

Service

Efficient service and part required ordered and fitted within a week

Service

Everything was carried out as expected.

Service

My car is 20 years old and going strong thanks to Coopers.

Service

They did what they could to meet my expectations in a friendly and professional manner.

Service

Regular updates on progress throughout the day.

Service

Completely satisfied as usual - long may it continue

Service

All work carried out satisfactory... and car washed and cleaned.

Service

High standard of service each visit

Service

No facility to wait while vehicle was serviced and no courtesy transport arrangements available. This contrasts with my recent experience with the volvo dealership at chichester where the usual facilities were available despite the current times.

Service

Staff that have good knowledge of the product and helpful throughout the process

Service

I believe it was Mr. Asplin who serviced my car the last two or three years and each time I have been highly satisfied.

Service

My experience was a friendly pleasant one.

Service

Staff were very friendly and helpful. Had booked into the wrong centre but the managed to fit me in.

Service

satisfied

Service

From the moment I engaged with Simon King and his team at Coopers I have been looked after so well. Its been a pleasure

Service

Car picked up on time, efficiently dealt with and returned in good time

Service

The issue was dealt with very smoothly and I was kept informed on progress all the time.

Service

Could not fault the service given particularly in these strange times.

Service

I explained that I was away on holiday and that my daughter will be handing my car over and nothing was too much trouble.

Service

Service is always prompt, polite and friendly.

Service

Because I am completely satisfied.

Service

Efficient and good service

Service

No reason not to be other than satisfied

Service

Customer service aligns to the quality of the brand

Service

Claire Anderson proved to be a highly efficient personable and knowledgeable Sales Executive. She kept me informed on progress of the build and carried out a detailed handover.

Sales

Claire Anderson is a very personable and vibrant young lady. Her product knowledge and people skills are exemplary. She has the enthusiasm of youth and is a seasoned and well tempered sales person. She should go far.

Sales

Peter Stanley made everything easy and he done amazingly to get the deal I wanted.

Sales

Amanda was excellent throughout the sales process. She kept us well informed and it seemed as though nothing was too much trouble, even when we amended our order at the last minute.

Sales

Really pleased generally and all staff were really friendly, good service. Occasionally it was hard to get in touch with them and had to ring a few times to get hold of someone.

Sales

Easy and stress free from start to finish

Sales

A great dealership and a very experienced sales manager with great knowledge of his products

Sales

Kept us upto date with everything and offered a car if ours was late.

Sales

Brilliant service and car ready the next day

Sales

Everything was sorted and I had no problems at any time

Sales

From the minute I chose to buy a BMW I saw the difference in how other car companies lacked the standard of customer service I received from Chelmsford.

Sales

Everything was handled really quickly meaning I could spend more time with my new car

Sales

I Wanted a car and thay went out of there way to get it for me

Sales

The timely turn around was to much satisfaction. Originally I was going to have to wait until December/January but the team pulled out all the stops in getting me the best available car and the best possible deal!

Sales

I was looked after from start to finish - nothing was too much trouble. My car was even delivered to me. Glenn's team are excellent and Henry Bullard who looked after me certainly believes in going that extra mile for the customer!

Sales

very happy with the sales person and also the hand over which made me feel like a valued customer

Sales

Henry Bullard from Chelmsford branch was a fantastic salesman.

Sales

Great customer service

Sales

Meeting Claire Anderson at Cooper BMW Chelmsford was a great service and goes above and beyond and provides a great customer service

Sales

No hassle, great deal provided and everything was on time.