I was welcomed and as my loan car wasn't quite ready to save me standing in the cold the gentleman opened my car so I could sit in it to stay warm. I was kept informed of progress which I find very helpful

The service was performed well.

The service from these guys and lady's is always second to none Thank you all and stay safe

Cannot fault the time I have spent at the garage since owning the vehicle,all members of staff have been very knowledgeable and always done their uppermost to help.

Just very happy with the outcome

Everybody I had contact with was cheerful, helpful & polite.

Abbie Paton was responsive, helpful and polite - she answered my follow-up question on the survey regarding tyres promptly and thoroughly. The video from the mechanics was reassuring.

All done as agreed

Customer satisfaction seems as important as a safe car!

Always received great customer service from the service team. Livvy in particular is knowledgeable and on the ball.

Because Coopers BMW Chelmsford are a professional outfit and know what customer service is

The staff at coopers are very efficient and polite

Car was returned clean and works carried out as scheduled service required

Very satisfied with the work done

A job well done.

Dealt with an emergency well

Friendly service, kept up to date on progress

Again, good service and Natasha was friendly and very efficient

all smooth

Given the problems of operating during the pandemic, emergency work was done quickly and on time.

I found the staff very helpful and friendly, COVID safe visit and to top it off the car was valeted

I was given a courtesy call prior to my service appointment to arrange a convenient time to drop my cat off all COVID 19 protocols were in place I found this service very good well done to all concerned .

They kept me informed all the time

Just easy and friendly, miles ahead of Sytner in Harold Wood

See previous response.

Amazing service all round!

Painless, well organised and efficient

Even in these unusual times booking a service was easy and my vehicle was ready earlier than anticipated.

Customer service & efficiency

smooth uncomplicated friendly

The whole process from start to finish was superb - delivered on all commitments. If only all dealerships operated like this!

Very helpful and thorough and nice touch cleaning the car after service

very pleased all round especially the time factor

Fast and Efficient service

Excellent

From the initial phone call to book in my service from Abbie, I felt completely taken care of. I was running late for my appointment, which was not a problem for the team who dealt with me as soon as I arrived. I felt like I received 5 star service!

Easy to engage, staff helpful, all round good experience

I was personally greeted by Olivia Freeman who was very polite and helpful. I had a problem with the vehicle and she went out of the way to find out the answer i needed. Excellent service from her

Everything was done as well as I could have wished for.

Very effective service given Covid restrictions. The systems put in place were highly effective. Like the visual check video sent out by the engineer along with his commentary.

As Above

Very happy. I would however like to have liked the car inside with a cover over with a grand reveal.

Covet 19 carefull

as above we dealt throughout with James West and he made the whole process go smoothly

Made to feel very comfortable with Amanda who dealt with the sale. Kept well informed of progress during difficult times especially as from start to finish as this took over six months. Well looked after.

I think the service and detail was outstanding

When ever we need to speak to our sales guy Jack he was always available or would come back to us as soon as he could

Excellent service. We picked up our car during lockdown so was different from previous times. It was very organised and I felt safe.

Very good

No problems - all my questions answered.

Well looked after and communicated to by the sales person, James West

Always made to feel a valued customer by Peter Stanley at BMW Cooper Chelmsford. Treated safely with COVID restrictions in place. Explained over the phone how the car works etc and kept up to date with how the car order was progressing.