Asked for a call back on three occasions. Still waiting. Car was sent onto another garage in an incomplete state. I am therefore finding it hard to determine who was responsible for the damage to the car. Asked about service package, email never sent
Just in for a while you wait MOT... friendly staff, finished on time.
I refer to my complaint, which has still not been resolved. If I wanted a service like this, I would have gone to Joe Bloggs down the road ! As per my complaint, I still don't know whether my car has been serviced or not.
All staff that I came into contact with were excellent
The car had not been cleaned when I arrived to collect it which delayed me around 40minutes.This is the 3rd time this problem has occurred.
Work carried out quickly and efficiently
The feeling of knowing my car is in safe hands
After waiting so long. There needs to be proper service procedures, that when a car is booked in, the service is done ASAP where the car is booked in by a parent that has a school run to do.
My car was picked up early and dropped back promptly
Would have given 5 but really would have appreciated a courtesy car
Centre is good but they've had my car in 3 times in 6 months and it still has the same problem.
Service was prompt, professional and courteous
All work done ok shame you don't include a valet as a nice free add on
Good experience all round
For the visit in question I received great customer service. Prompt, polite and courteous.
although they don't officialy open 'till 8am, they always let me drop down a few mins early :) thanks chris!
Service receptionist was not welcoming or particularly well-informed on technical details.
Great team, very friendly and professional
Good service from BMW at Chelmsford. Will buy next car from them.
Abbie Paton was extremely helpful with my car. She was enthusiastic and any issue more than happy to help. She went above and beyond !
I have utilised Cooper Chelmsford for servicing requirements for some 15 years now and throughout that time have experienced a consistently high standard of service care from the dealership.
Almost always no availability for collection and return of vehicle after service.
The technician could not have been more friendly and helpful but was not able to solve my problem
they made us feel very welcome and helpful
Fast and efficient service from Abbie Patton made the whole experience very simple and enjoyable.
I didn't think the checking in and out system worked very well - being passed to 3 different receptionists. It was good to provide a valet and wash but the rear internal support was removed - not sure why? and not replaced just left in the boot.
Informative staff. Good customer care, in contact regularly with updates.
Cooper Chelmsford have always given me the type of service I expected from BMW. I am completely satisfied with my experience with them
The customer service was excellent as was the thorough investigative work carried out by the technicians.
Well managed and efficient service
After my last recent service which dealt with the front and rear brake pads, I subsequently put my car in for the MOT and it failed as there was "missing locking wheel nuts" . which can only have occurred whilst at your Service Centre! .. NOT HAPPY!!
smooth service experience
Again it's to do with the road tax that wasn't done for my car, I guess you all know the consequences of not taxing a car for over a week.
Abbie was exceptional. Unfortunately, not all of the work could be completed because parts weren't available but I've been kept informed of when they would arrive and my car has already been booked in for the repairs to be completed.
Everything was done professionally and on time.
I know all the guys by first name and they always remember my first name. That's an excellent touch.
Excellent service, everything I would expect from Cooper BMW
I have been to the dealership twice in the last two months. Once for a routine service and second time to rectify a fault on both occasions I left thinking I will always buy my future cars from these guys
Really good idea to check cars entering dealership to then personally great customer at the door. Complimentary car wash also well appreciated thank you.
As above, I will say slightly surprised as usually am very pleased.
Overall satisfied. Did what was asked of them in the timeframe they stated. Not happy that car was returned partially washed / washed badly. The fact that this survey will not accept anything other than a 5 star ratings is very dissatisfying.
Very poor service if I wanted a loan would have to wait over 3 weeks ! then told it's all done Full service in under 40 min ! did they actually do anything ?
Work was completed on time, which was important as I was waiting
Very satisfied as Laura kept me updated regularly of all progress.
Acknowledged on arrival, dealt with promptly and car ready as discussed / required. Nothing more needed !
The experience was below the normal standard I expect from a BMW dealership 1. There was no customer parking available 2. The showroom/service area was uninviting 3 I found the staff distracted and not customer focused. 4 waited approximately 30
Everything was carried out efficiantly and understanding - could not have been better
Overall experience left me with a feeling of being valued as a customer
As above, no apology was received from Craig , although James did send a nice video
Because I was completely satisfied.
All ways treated with great respect
Excellent service from James and Emma at Cooper BMW Chelmsford
Great experience everyone was so helpful
James was very good at communicating and updating us about the cars arrival etc despite the delivery problems caused by keeping our vehicle at the Post of exit for a long period of time
James Reed our salesman was extremely helpful and had great product knowledge.
From start to finish, nothing was too much trouble, no sales pressure and once we had placed our order we were kept updated until we took delivery.
Cooper Chelmsford BMW
Chelmsford
