Even in these unusual times booking a service was easy and my vehicle was ready earlier than anticipated.

Customer service & efficiency

The whole process from start to finish was superb - delivered on all commitments. If only all dealerships operated like this!

smooth uncomplicated friendly

Very helpful and thorough and nice touch cleaning the car after service

very pleased all round especially the time factor

Fast and Efficient service

Excellent

From the initial phone call to book in my service from Abbie, I felt completely taken care of. I was running late for my appointment, which was not a problem for the team who dealt with me as soon as I arrived. I felt like I received 5 star service!

Easy to engage, staff helpful, all round good experience

I was personally greeted by Olivia Freeman who was very polite and helpful. I had a problem with the vehicle and she went out of the way to find out the answer i needed. Excellent service from her

Everything was done as well as I could have wished for.

Very effective service given Covid restrictions. The systems put in place were highly effective. Like the visual check video sent out by the engineer along with his commentary.

Excellent communication from contacting me prior to the date, through to collection of vehicle.

The service I received was both professional and efficient. In spite of the current virus restrictions that are in place, I felt totally comfortable with the overall service experience.

They were very helpful from start to finish. In particular was a gentleman called Chris who is a credit to BMW.

Quick transaction on visit this time round

Olivia worked hard in tricky circumstances due to the effects of the pandemic.

As above. Excellent customer service. Best experience with BMW

Fantastic service, brought an approved used vehicle for servicing and the team were unbeatably helpful and accommodating which is even more impressive considering the current circumstances.

Even during these difficult times, I found it easy to book the car in for its annual mot and the service I received was excellent. I would normally also use the shuttle service however this has been suspended.

All work carried out ti my satisfaction

No time was wasted.

All went to plan

My customer service contact was extremely helpful, and proved adept at responding to additional requirements when they occurred. Cannot praise highly enough.

Very good quality service, as usual. Prompt and effective communications as work on my car progressed and all work finished on time as promised.

Again efficient

Car repaired in a day, and obtained warranty for me with no fuss. Very good communication experience was stress free.

Prompt service and suggested doing the next service as it was not so far off. This will save me time.

Best price on service in area, kept me informed and car well looked after.

Know what I was getting, everything explained really well.

Listening and ready to go an extra mile

Efficient and professional service. Could not fault.

No issues with the service was giving a loan car to use

Dropped car off the night before and all sorted early the next day with no problems. Very polite staff

I think the service and detail was outstanding

When ever we need to speak to our sales guy Jack he was always available or would come back to us as soon as he could

Excellent service. We picked up our car during lockdown so was different from previous times. It was very organised and I felt safe.

Very good

No problems - all my questions answered.

Always made to feel a valued customer by Peter Stanley at BMW Cooper Chelmsford. Treated safely with COVID restrictions in place. Explained over the phone how the car works etc and kept up to date with how the car order was progressing.

Well looked after and communicated to by the sales person, James West

Claire Anderson proved to be a highly efficient personable and knowledgeable Sales Executive. She kept me informed on progress of the build and carried out a detailed handover.

Claire Anderson is a very personable and vibrant young lady. Her product knowledge and people skills are exemplary. She has the enthusiasm of youth and is a seasoned and well tempered sales person. She should go far.

Peter Stanley made everything easy and he done amazingly to get the deal I wanted.

Amanda was excellent throughout the sales process. She kept us well informed and it seemed as though nothing was too much trouble, even when we amended our order at the last minute.

Really pleased generally and all staff were really friendly, good service. Occasionally it was hard to get in touch with them and had to ring a few times to get hold of someone.