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ABOUT US COOPER CHELMSFORD.

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Stewart Hicks

Head Of Business

Gavin Dulieu

New Car Sales Manager

Emma Cooper

New Car Retail Manager

Robert Newstead

New Car Business Manager

Jeremy Allen

Used Car Retail Manager

Matthew Hartwell

Aftersales Manager

Martin Ambrose

Parts Manager

Tony Burke

Local Business Development Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything was done and fixed within 1 day. Car was even washed. Thanks!

Service

Honorable, experienced and polite staff always make visiting Cooper BMW Chelmsford a pleasure.

Service

MOT quick and car washed afterwards as well. Staff all excellent.

Service

Ease of booking

Service

I left my car at BMW Chelmsford for a replacement LED in the nearside mirror. I was very happy to be informrd by the service recep[tion that the repair would be covered under the BMW warranty. I was also offered the service of a valet

Service

Phoned multiple times to book an appointment no one available, told someone would ring me back but never did. Service centre booked up for 4 weeks, missed out on 50,000 service pack. Service centre forgot to carry out important safety recall work.

Service

Everything went smoothly.

Service

Delivered what was promised

Service

It was only a health check and MOT but it was done quickly.

Service

Everything satisfactory

Service

Fantastic service

Service

Once car is booked in then staff very helpful but took them 2 days to tell me what was wrong with the car which is what I told them in first place.

Service

The complete package; easy booking, fixed price service, efficient reception and a fun courtesy car (M2).

Service

Where possible, the team offered and were able to complete works on the car that were not pre-booked and I was kept well enough informed of the progress

Service

Really looked after me from arrival on site to being handed back me keys. You felt important to the service staff.

Service

I have used Cooper Chelmsford for all of my servicing needs for many years now and have always received a high quality of service from a professional team.

Service

All was very good ..it just took a very long time to change the wheels ...2 hours 20 minutes

Service

the text message was really helpful to keep me informed and up to date.

Service

Very good service but it is a tad expensive.

Service

Sat waiting for a long time for lift to station and the valet service was not up to usual standards

Service

good service

Service

As above - great team, always helpful and professional.

Service

All people were helpful and the job completed in reasonable time

Service

I had asked for my car boot to be vacummed. Not part of the normal service but the service rep said this could be done. I just needed a gentle reminder when I went to pick up my car and it was done immediately.

Service

The personnel at BMW Chelmsford have always been extremely professional and courteous on both the sales side and particularly the service side who are extremely efficient and very helpful.

Service

The whole team give a really great level of service to me on every occassion

Service

The car service was good but kept waiting to pick my car up.

Service

We have received excellent customer care when we had a major problem with our car and we have to make a special mention of the service advisor Oliver Butler as she was extremely helpful and ensured that the problem was sorted quickly and efficiently.

Service

The work was carried out thoroughly and quickly. I even had a little video of my car being health checked.

Service

Quick and on time.

Service

If I hadn’t have been kept waiting for an hour before I saw someone from the service department I would have scored 5 stars. This was due to the receptionist not having informed the service department I had arrived.

Service

Customer service

Service

Libby is excellent

Service

very good service

Service

2 bits left on passenger seat to be refixed were still on seat and had to ask the person who handed over the car to fix it. He could do one but not the other.

Service

I was completely satisfied because it was a quality service in every way. Staff were friendly, kind, polite and thorough. Communication was perfect and they went out of their way to be helpful.

Service

They did everything they said they would do.

Service

Excellent customer service (special thanks to Abbie) and prompt repair

Service

Sump plug was incorrectly fitted during the service which resulted in a pool of oil on the driveways of two of my homes and the car being taken away on a flat bed by BMW Emergency Assist.

Service

Good communications, recommended work was necessary. Expensive option for a tyre and foglight part but I can justify that cost to myself for the enhanced service experience.

Service

The car had to be kept in a couple of days due to issues outside of the MOT. We were without a car for an extra day.

Service

Service met my requirements

Service

competitive pricing

Service

The service took longer than planned but communication about this was prompt and clear

Service

Up dated through out the service by your team.

Service

Very efficient in all aspects

Service

Professional service.

Service

It was a little unclear at the start if the diagnostic fee would form part of the excess for the warranty - It was in the end, but perhaps some more technical knowledge to clarify before booking the car in for a diagnostic would help.

Service

I also asked for a quote for a dent & scrape repair but this wasn’t responded to otherwise it would have been completely satisfied

Service

poor service, problem not resolved but did offer to fit new tyres !this would not of sorted the problem of why the tyres had a problem to start with.would not check the cars tracking etc without charging despite the car only being 1 years .

Service

Good service

Service

A excellent customer service experience

Service

Fairly inflexible around personal arrangements to get an appointment. would also be useful if an appointment reminder service was available as have to book so far in advance

Service

Helpful and courteous.

Service

Completely faultless as always never really had a reason to complain

Service

Staff were helpful when checking in early in the morning and transport available into town

Service

All carried out to a standard I expected from BMW

Service

Very helpful

Service

second time there and will always bring my BMW back for a service/repair

Service

Great service team.

Service

Pleased with the service provided.

Service

Told what needed to be done, how long it would take, and how much it would cost - everything worked out as I had been told

Service

Again happy will all aspects of the service

Service

Very efficient

Service

Took a week to do the repair and I drove to chelmsford once as no call and it was not ready. It was meant to be in for a day.

Service

Professional service

Service

Had to phone to check they were coming to collect car, said they would phone the day before but did not.Car registration wrong on page 2 of MOT Certificate

Service

From start to finish everyone was great, thanks Coopers your all stars in my book.

Service

Was able to book a service at short notice, with a courtesy car, however when I arrived I was initially advised that there wasn’t a car available, but one was found in the end.

Service

Everything was straightforward and everyone was helpful

Service

I was met promptly and not kept waiting. The service was explained and the manager identified who would look after me. It was completed quickly and when asked if I could have all my service history printed this was handed to me immediately.

Service

Please see above, still waiting for a call from Michael Jones

Service

They did a good job but I wasn't expecting to wait over 3 hours for a MOT and break fluid change.

Service

Service was completed within agreed time scale so I could plan the rest of my day

Service

Reception not as efficient as usual

Service

All good and reasonably cost

Service

As the service is always excellent

Service

Good service but having to come back about 3 times for paperwork, number plates and then issue with indicator lights!

Service

Helpful and very easy to deal with

Service

Friendly yet professional treatment by all the staff .

Service

Friendly service, kept me updated and informed

Service

Friendly reception. Efficient handling. Good communication throughout the process. Health video of vehicle.

Service

Did not seem interested , promised that they would get back to me , did not , phones continually busy , did not answer my email of complain

Service

I was treated as a valued and special customer. I sent a thank you email to Martin Cox to show my appreciation for his help and support (I have never done this before) I was so pleased with my entire experience.Luke was also brilliant on a testdrive

Sales

Charlie Sanderson and Emma Cooper (staff at Cooper Chelmsford) were professional and courteous throughout. I was kept well informed on delivery progress, my valeting requests were followed through on, and handover was painless and pleasant.

Sales

Brilliant service

Sales

The car on pick up should have failed preinspection damage to dashboard , trim flat6 and also in the sunroof suction pad marks

Sales

Cooper Chelmsford were helpful and kept me informed and I cannot blame them for the issues on this recent purchase. They put things right with loan car, deal on another vehicle etc, but i have to say that there was no contact from BMW UK at all?

Sales

After first BWM Centre experience I nearly went to another brand but cooper’s and Ian Beddis were extremely compitant and professional

Sales

The time spent with us by the salesman at Cooper BMW in Chelmsford was very worthwhile. We did not feel rushed or pressured and all the options were made very clear to me. Staying in touch afterwards has been an added bonus.

Sales

From the time of ordering to the time of delivery of car I was kept informed of every detail.

Sales

Gavin was fantastic to deal with and I got a fair deal which was pleasantly negotiated

Sales

Customer service of Chelmsford sales team and Luke Norris was exceptional.

Sales

The sales person was very knowledgeable and was able find me the car that I wanted, with a great deal to boot.

Sales

The keyless entry didn't work on my boot when using your foot to open. Once I brought this to Justins attention, again he did whatever he could to get it fixed promptly and efficiently.

Sales

Great service. Handover was excellent and the whole process was hassle fee. I am happy with the car and the deal I got with cooper. This is the second vehicle I have bought and own from cooper.

Sales

Very satisfying

Sales

It’s was made so easy

Sales

Craig Lane

Sales

I was very satisfied with the whole experience

Sales

Craig was helpful, knowledgable and friendly without being pushy. Listened to our needs and helped find best options for us.

Sales

I was kept informed at all times of the progress of my vehicle.

Sales

Completely Satisfied - test runs, showcase, options and the best giving us the right suggestion.

Sales

Could not fault attention to detail etc

Sales

Just a professional experience, ready for us, knowledgeable, great environment, not to long