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ABOUT US COOPER CHELMSFORD.

Find out more about what we do and our team.

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Meet the team

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Glen Berry

Head Of Business

Simon King

New Car Sales Manager
  • Years at the dealership 1
  • Years in the industry 15

Andrew Knighton

Used Car Sales Manager

Robert Newstead

New Car Retail Manager

Ben Winters

Used Car Retail Manager
  • Years at the dealership 5
  • Years in the industry 15

Justin Brown

Motability Specialist
  • Years at the dealership 3
  • Years in the industry 12

Matthew Hartwell

Aftersales Manager

Martin Ambrose

Parts Manager

Tony Burke

Local Business Development Manager

Dawn Readings

Reception Manager

Jessica Hollidge

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No reason not to be other than satisfied

Service

Customer service aligns to the quality of the brand

Service

Car picked up, served and returned. On time as well.

Service

Service was really nice. Did what they said, fixed the issues I was having and didn't damage my car.

Service

knowing my car had a free health check and was returned lovely and clean

Service

You have organised everything very well

Service

Due to COVID-19, check in & collection was Much speedier than usual and a big improvement than the normal 15 min wait. Let's hope this is the new normal.

Service

Friendly service and attention to care

Service

Cooper Chelmsford have been my dealer of choice for many years and they continue to provide a first class service

Service

Smooth handover, great communications and updates on car. Any problems easily sorted. Great service.

Service

I was kept informed at all stages with which i was very impressed.

Service

Olivia Butler receives customers professionally and is meticulously organised, polite and efficient! Job done as expected and so I'm happy with the overall efforts.

Service

Due to the Covid restrictions the interaction with the service staff was limited

Service

Mixed telephone messages received, possible rescheduling due to Coronavirus but reason not conveyed to me

Service

waited for return call to minor fault No response

Service

service seemed reasonably priced

Service

Despite Covid it all ran like clockwork

Service

Livvy & Abbie were amazing. couldnt thank them enough for what they did. Asked for it to be done by 4PM and they had it all done and washed by 3:30PM! faultless. Also massvie thanks to your workshop controller for sorting out my wheel bolt problem.

Service

On my recent visit I had the Summer service which appeared to be satisfactory at a reasonable price

Service

Work was carried out quickly and efficiently; good communication

Service

The car was ready early, and the team are professional and friendly.

Service

I was called in advance and talked through the drop off and collection process and all was done on time

Service

Excellent experience

Service

Service at Chelmsford is always top notch

Service

Service was good, staff very friendly and helpful , especially the service department whom helped me before official opening hours early morning, the latter important to me so that I could be back to work in time.

Service

Olivier, Livvy and the team do a great job.

Service

Efficient as always, no waiting - quick and polite

Service

an electronics fault was full investigated and resolved.

Service

Nothing to complain at or moan about ! Just good old fashioned service and professionalism

Service

Very good level of service. Friendly and helpful staff.

Service

Olivia went the extra mile and I was extremely grateful, and pleased with the outcome.

Service

Very good

Service

efficient and kept me informed

Service

Service advisor was exceptional

Service

Very polite and helpful staff. Kept me informed at all times.

Service

Good service and polite staff.

Service

Found the whole experience pleasant and efficient. From drop off to collection, and contact in between.

Service

Did everything I required.

Service

Issue with car was quickly diagnosed and rectified

Service

Service is always excellent

Service

MOT was completed punctually and arrangements due to current situation were well-organised and reassuring.

Service

Excellent overall

Service

I was kepted in the loop right up to when my car was ready to be collected. Very easy to deal with from start to finish

Sales

Very good

Sales

Although it took 3 trips to get the deal I was after it was worth it

Sales

As above Ross is great and also to meet Simon the new car manager who also is great in keeping me updated with everything.

Sales

the dealership was good and the salesman who deals with my car and friendly and helpful

Sales

Everyone was very friendly.

Sales

Claire was awesome, she managed to also upsell me from a standard X5 to an X5 m50d.

Sales

Seamless, friendly and very helpful service from start to finish

Sales

I was kept fully informed during COVID delays. Amanda was great at updating me on progress

Sales

Henry Bullard sales manager gave great service, up date on car arrival.

Sales

So far I have found this dealership to be polite, friendly and most importantly to me their professional.

Sales

Amazing service

Sales

Salesman was very helpful - just a shame Covid19 prevented a more thorough handover as he couldn't occupy the car with me.