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Efficient service and part required ordered and fitted within a week
Everything was carried out as expected.
My car is 20 years old and going strong thanks to Coopers.
Completely satisfied as usual - long may it continue
They did what they could to meet my expectations in a friendly and professional manner.
Regular updates on progress throughout the day.
All work carried out satisfactory... and car washed and cleaned.
High standard of service each visit
No facility to wait while vehicle was serviced and no courtesy transport arrangements available. This contrasts with my recent experience with the volvo dealership at chichester where the usual facilities were available despite the current times.
Staff that have good knowledge of the product and helpful throughout the process
My experience was a friendly pleasant one.
I believe it was Mr. Asplin who serviced my car the last two or three years and each time I have been highly satisfied.
Staff were very friendly and helpful. Had booked into the wrong centre but the managed to fit me in.
Car picked up on time, efficiently dealt with and returned in good time
From the moment I engaged with Simon King and his team at Coopers I have been looked after so well. Its been a pleasure
Could not fault the service given particularly in these strange times.
I explained that I was away on holiday and that my daughter will be handing my car over and nothing was too much trouble.
The issue was dealt with very smoothly and I was kept informed on progress all the time.
Because I am completely satisfied.
Efficient and good service
Service is always prompt, polite and friendly.
No reason not to be other than satisfied
Customer service aligns to the quality of the brand
Car picked up, served and returned. On time as well.
Service was really nice. Did what they said, fixed the issues I was having and didn't damage my car.
knowing my car had a free health check and was returned lovely and clean
You have organised everything very well
Due to COVID-19, check in & collection was Much speedier than usual and a big improvement than the normal 15 min wait. Let's hope this is the new normal.
Friendly service and attention to care
Cooper Chelmsford have been my dealer of choice for many years and they continue to provide a first class service
Smooth handover, great communications and updates on car. Any problems easily sorted. Great service.
I was kept informed at all stages with which i was very impressed.
Olivia Butler receives customers professionally and is meticulously organised, polite and efficient! Job done as expected and so I'm happy with the overall efforts.
Mixed telephone messages received, possible rescheduling due to Coronavirus but reason not conveyed to me
Due to the Covid restrictions the interaction with the service staff was limited
waited for return call to minor fault No response
service seemed reasonably priced
Despite Covid it all ran like clockwork
Livvy & Abbie were amazing. couldnt thank them enough for what they did. Asked for it to be done by 4PM and they had it all done and washed by 3:30PM! faultless. Also massvie thanks to your workshop controller for sorting out my wheel bolt problem.
On my recent visit I had the Summer service which appeared to be satisfactory at a reasonable price
Work was carried out quickly and efficiently; good communication
The car was ready early, and the team are professional and friendly.
I was called in advance and talked through the drop off and collection process and all was done on time
A great dealership and a very experienced sales manager with great knowledge of his products
Kept us upto date with everything and offered a car if ours was late.
Brilliant service and car ready the next day
Everything was sorted and I had no problems at any time
From the minute I chose to buy a BMW I saw the difference in how other car companies lacked the standard of customer service I received from Chelmsford.
Everything was handled really quickly meaning I could spend more time with my new car
I Wanted a car and thay went out of there way to get it for me
The timely turn around was to much satisfaction. Originally I was going to have to wait until December/January but the team pulled out all the stops in getting me the best available car and the best possible deal!
I was looked after from start to finish - nothing was too much trouble. My car was even delivered to me. Glenn's team are excellent and Henry Bullard who looked after me certainly believes in going that extra mile for the customer!
very happy with the sales person and also the hand over which made me feel like a valued customer
Henry Bullard from Chelmsford branch was a fantastic salesman.
Great customer service
Meeting Claire Anderson at Cooper BMW Chelmsford was a great service and goes above and beyond and provides a great customer service
No hassle, great deal provided and everything was on time.
I was kepted in the loop right up to when my car was ready to be collected. Very easy to deal with from start to finish
Although it took 3 trips to get the deal I was after it was worth it
As above Ross is great and also to meet Simon the new car manager who also is great in keeping me updated with everything.
the dealership was good and the salesman who deals with my car and friendly and helpful
Everyone was very friendly.
Claire was awesome, she managed to also upsell me from a standard X5 to an X5 m50d.
Seamless, friendly and very helpful service from start to finish
I was kept fully informed during COVID delays. Amanda was great at updating me on progress
Henry Bullard sales manager gave great service, up date on car arrival.