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Everything was done and fixed within 1 day. Car was even washed. Thanks!
Honorable, experienced and polite staff always make visiting Cooper BMW Chelmsford a pleasure.
MOT quick and car washed afterwards as well. Staff all excellent.
Ease of booking
I left my car at BMW Chelmsford for a replacement LED in the nearside mirror. I was very happy to be informrd by the service recep[tion that the repair would be covered under the BMW warranty. I was also offered the service of a valet
Phoned multiple times to book an appointment no one available, told someone would ring me back but never did. Service centre booked up for 4 weeks, missed out on 50,000 service pack. Service centre forgot to carry out important safety recall work.
Everything went smoothly.
Delivered what was promised
It was only a health check and MOT but it was done quickly.
Once car is booked in then staff very helpful but took them 2 days to tell me what was wrong with the car which is what I told them in first place.
The complete package; easy booking, fixed price service, efficient reception and a fun courtesy car (M2).
Where possible, the team offered and were able to complete works on the car that were not pre-booked and I was kept well enough informed of the progress
Really looked after me from arrival on site to being handed back me keys. You felt important to the service staff.
I have used Cooper Chelmsford for all of my servicing needs for many years now and have always received a high quality of service from a professional team.
All was very good ..it just took a very long time to change the wheels ...2 hours 20 minutes
the text message was really helpful to keep me informed and up to date.
Very good service but it is a tad expensive.
Sat waiting for a long time for lift to station and the valet service was not up to usual standards
As above - great team, always helpful and professional.
All people were helpful and the job completed in reasonable time
I had asked for my car boot to be vacummed. Not part of the normal service but the service rep said this could be done. I just needed a gentle reminder when I went to pick up my car and it was done immediately.
The personnel at BMW Chelmsford have always been extremely professional and courteous on both the sales side and particularly the service side who are extremely efficient and very helpful.
The whole team give a really great level of service to me on every occassion
The car service was good but kept waiting to pick my car up.
We have received excellent customer care when we had a major problem with our car and we have to make a special mention of the service advisor Oliver Butler as she was extremely helpful and ensured that the problem was sorted quickly and efficiently.
The work was carried out thoroughly and quickly. I even had a little video of my car being health checked.
Quick and on time.
If I hadnt have been kept waiting for an hour before I saw someone from the service department I would have scored 5 stars. This was due to the receptionist not having informed the service department I had arrived.
Libby is excellent
very good service
2 bits left on passenger seat to be refixed were still on seat and had to ask the person who handed over the car to fix it. He could do one but not the other.
I was completely satisfied because it was a quality service in every way. Staff were friendly, kind, polite and thorough. Communication was perfect and they went out of their way to be helpful.
They did everything they said they would do.
Excellent customer service (special thanks to Abbie) and prompt repair
Sump plug was incorrectly fitted during the service which resulted in a pool of oil on the driveways of two of my homes and the car being taken away on a flat bed by BMW Emergency Assist.
Good communications, recommended work was necessary. Expensive option for a tyre and foglight part but I can justify that cost to myself for the enhanced service experience.
The car had to be kept in a couple of days due to issues outside of the MOT. We were without a car for an extra day.
Service met my requirements
The service took longer than planned but communication about this was prompt and clear
Up dated through out the service by your team.
Very efficient in all aspects
It was a little unclear at the start if the diagnostic fee would form part of the excess for the warranty - It was in the end, but perhaps some more technical knowledge to clarify before booking the car in for a diagnostic would help.
I also asked for a quote for a dent & scrape repair but this wasnt responded to otherwise it would have been completely satisfied
poor service, problem not resolved but did offer to fit new tyres !this would not of sorted the problem of why the tyres had a problem to start with.would not check the cars tracking etc without charging despite the car only being 1 years .
A excellent customer service experience
Fairly inflexible around personal arrangements to get an appointment. would also be useful if an appointment reminder service was available as have to book so far in advance
Helpful and courteous.
Completely faultless as always never really had a reason to complain
Staff were helpful when checking in early in the morning and transport available into town
All carried out to a standard I expected from BMW
second time there and will always bring my BMW back for a service/repair
Great service team.
Pleased with the service provided.
Told what needed to be done, how long it would take, and how much it would cost - everything worked out as I had been told
Again happy will all aspects of the service
Took a week to do the repair and I drove to chelmsford once as no call and it was not ready. It was meant to be in for a day.
Had to phone to check they were coming to collect car, said they would phone the day before but did not.Car registration wrong on page 2 of MOT Certificate
From start to finish everyone was great, thanks Coopers your all stars in my book.
Was able to book a service at short notice, with a courtesy car, however when I arrived I was initially advised that there wasnt a car available, but one was found in the end.
Everything was straightforward and everyone was helpful
I was met promptly and not kept waiting. The service was explained and the manager identified who would look after me. It was completed quickly and when asked if I could have all my service history printed this was handed to me immediately.
Please see above, still waiting for a call from Michael Jones
They did a good job but I wasn't expecting to wait over 3 hours for a MOT and break fluid change.
Service was completed within agreed time scale so I could plan the rest of my day
Reception not as efficient as usual
All good and reasonably cost
As the service is always excellent
Good service but having to come back about 3 times for paperwork, number plates and then issue with indicator lights!
Helpful and very easy to deal with
Friendly yet professional treatment by all the staff .
Friendly service, kept me updated and informed
Friendly reception. Efficient handling. Good communication throughout the process. Health video of vehicle.
Did not seem interested , promised that they would get back to me , did not , phones continually busy , did not answer my email of complain
I was treated as a valued and special customer. I sent a thank you email to Martin Cox to show my appreciation for his help and support (I have never done this before) I was so pleased with my entire experience.Luke was also brilliant on a testdrive
Charlie Sanderson and Emma Cooper (staff at Cooper Chelmsford) were professional and courteous throughout. I was kept well informed on delivery progress, my valeting requests were followed through on, and handover was painless and pleasant.
The car on pick up should have failed preinspection damage to dashboard , trim flat6 and also in the sunroof suction pad marks
Cooper Chelmsford were helpful and kept me informed and I cannot blame them for the issues on this recent purchase. They put things right with loan car, deal on another vehicle etc, but i have to say that there was no contact from BMW UK at all?
After first BWM Centre experience I nearly went to another brand but coopers and Ian Beddis were extremely compitant and professional
The time spent with us by the salesman at Cooper BMW in Chelmsford was very worthwhile. We did not feel rushed or pressured and all the options were made very clear to me. Staying in touch afterwards has been an added bonus.
From the time of ordering to the time of delivery of car I was kept informed of every detail.
Gavin was fantastic to deal with and I got a fair deal which was pleasantly negotiated
Customer service of Chelmsford sales team and Luke Norris was exceptional.
The sales person was very knowledgeable and was able find me the car that I wanted, with a great deal to boot.
The keyless entry didn't work on my boot when using your foot to open. Once I brought this to Justins attention, again he did whatever he could to get it fixed promptly and efficiently.
Great service. Handover was excellent and the whole process was hassle fee. I am happy with the car and the deal I got with cooper. This is the second vehicle I have bought and own from cooper.
Its was made so easy
I was very satisfied with the whole experience
Craig was helpful, knowledgable and friendly without being pushy. Listened to our needs and helped find best options for us.
I was kept informed at all times of the progress of my vehicle.
Completely Satisfied - test runs, showcase, options and the best giving us the right suggestion.
Could not fault attention to detail etc
Just a professional experience, ready for us, knowledgeable, great environment, not to long