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helpful friendly and kept me posted
Paint looks to be of acceptable standard.
I have been a loyal customer for many years with few issues over that time. A helpful and efficient service is provided.
Customer Service very friendly
I had a M-Performance exhaust in the boot and I was hoping they would fit it but they didn't seem know much about them.
When I collected the car, the tyre pressure warning alert was still showing, meaning that the tyres has not been checked during the service, quite a serious omission in my book. Also a oil change and service message now show.
Very satisfied, the staff were extremely helpful and friendly and everything went very smoothly.
Quick service done efficiently
Polite representative who also sorted out problem with taxi to dealership.
Highly professional. Clear explanation given as to problem with the car and I was kept informed throughout of progress with repair
Good service to be dropped off and picked up at the station as well as being kept updated on your car service
Really like the pick and drop service especially the very pleasant driver
Completely satisfied with the service at Coopers, from booking the car in to collecting it 7days later, I was kept informed daily on how the works were progressing in finding and resolving the problem. Great Job!
I have 2 bmw that are serviced there, I like the attention to detail with the video, also my son has a BMW Z4 which failed an mot at halfords with lights, they took it in the same day fixed the light so he could get his mot, he learnt a lesson
A warning indicator appeared in my dashboard whilst driving to work. I took the car directly to the dealership, who arranged for someone to take me to work and then fixed my car the same day. Great service.
Coopers collected the car when they said they would, they serviced the car as quoted and then returned the car valeted. Couldn't have asked for more. The health check video was excellent as well.
Everything was completed as promised
Welcomed by staff who then directed me to a service rep. Email with a video from the technician. Car clean when picked up.
Service was excellent
The whole experience is outstanding.
Prompt, efficient and friendly service.
Because I am completely satisfied and appreciate the professional and efficient way in which I am treated
I was greeted at the door and my name was already listed as someone with a service booking. This meant there were no unnecessary delays in processing me
Had no problems delivering or collecting the car with both Cooper service people. However a minor observation is that it would have been better if the person taking the car in was the same person returning it. Holidays and illness allowing.
Service completed quickly Video of underside of car useful Kept informed by dedicated staff Car clean
Problem resolved with no fuss.
They were ok, but only just.
From reception to hand-back all went very smoothly.
Responsive and a good service received
I have complete confidence in the BMW service technicians, and I love the little videos showing the car being examined.
Cat air condition not working after service
Excellent customer service
All the issues raised were looked at and resolved where possible without issue.
- Requested 3 new tyres, charged for 3, only 1 fitted - when I noticed they fitted remaining 2 same day - apology from service rep, but not manager - On previous service, had booked courtesy car, but on arrival one was not available - had to rebook
Excellent, I couldn't have been looked after any better, Laura is a credit to BMW. I tell everyone how you are looked after at Coopers. Well done.
Booked in for an oil service & air con system refresh, service carried out but due to unavailable parts the air con system will have to be rescheduled. Meaning another visit and time wasted.
Friendly & reassuring at all times. Cooper Chelmsford went above and beyond for my case, especially Livvy Butler who kept me updated at every stage. Particulary impressed that i was able to collect my car at 07:30 so my working day was not disrupted
Cost of service was higher than the max service cost quoted on the phone when booking
Verbal and email requests ignored. No evidence given to me providing proof that the condenser damage was caused by a stone. It is BMW's responsibility to prove that the condenser is stone damaged otherwise it should be replaced under warranty.
Laura has assisted me on a couple of occasions and every time her levels of customer care exceed my expectations. She is always helpful and very pleasant mannered. A pleasure to speak with.
Excellent customer service from both the telephone booking to in the dealership.
The car was picked up from my house and returned later, great service
Excellent all round. Laura kept me fully aware and informed about everything.
Everything done quickly
because when we arrived my sons car had just failed an m.o.t., and he was upset , the young lady who attended us put him at ease saying we can sort your problem out leave it with us and we will phone when ready,
Dealt with on time and telephoned when ready
Wasn't offered the chance of a courtesy car but also didn't ask
Satnav was clearly removed or knocked off windscreen and then put back incorrectly In spite of front brake pads being replaced at the service the car is still reporting that they need replacing.
Cooper BMWs customer service is laughable. After months of arguing they finally conceded they had not met service standard due to me being sold a car that wasn't road legal and couldn't refurbish alloys properly.
Everything carried out efficiently
I had no issues with my service experience
I would have rated as 5 stars had it not been the case that when I arrived to collect car it had not been cleaned as expected. Fortunately I was not in a hurry so could wait until cleaning was done.
Whilst there was clear evidence of there having been a fault on my car, no fault was found which leaves me wondering when or if the problem will arise again.
waiting time was long for a service
Great customer service.
Asked for a call back on three occasions. Still waiting. Car was sent onto another garage in an incomplete state. I am therefore finding it hard to determine who was responsible for the damage to the car. Asked about service package, email never sent
Just in for a while you wait MOT... friendly staff, finished on time.
All staff that I came into contact with were excellent
The car had not been cleaned when I arrived to collect it which delayed me around 40minutes.This is the 3rd time this problem has occurred.
I refer to my complaint, which has still not been resolved. If I wanted a service like this, I would have gone to Joe Bloggs down the road ! As per my complaint, I still don't know whether my car has been serviced or not.
Work carried out quickly and efficiently
The feeling of knowing my car is in safe hands
My car was picked up early and dropped back promptly
After waiting so long. There needs to be proper service procedures, that when a car is booked in, the service is done ASAP where the car is booked in by a parent that has a school run to do.
Would have given 5 but really would have appreciated a courtesy car
Centre is good but they've had my car in 3 times in 6 months and it still has the same problem.
Service was prompt, professional and courteous
All work done ok shame you don't include a valet as a nice free add on
Good experience all round
For the visit in question I received great customer service. Prompt, polite and courteous.
although they don't officialy open 'till 8am, they always let me drop down a few mins early :) thanks chris!
Great team, very friendly and professional
Service receptionist was not welcoming or particularly well-informed on technical details.
The sale man (Mr Justin Brown) made my journey from the 1st minute very comfortable and enjoyable, we felt he was not only a saleman BMW but was like a friend who was really warmly welcoming and honestly because and his manners we decided to purchase
Car was delivered early exactly as ordered and we were constantly informed of progress
Expert knowledge on all aspects of car and Motobility scheme. First class sales executive.
Staff very freindly and helpfull, a few polish marks left on the car and a couple of marks on the interior from the protective coverings.
I love it it's so nice to drive
Everything was carried out efficiantly and understanding - could not have been better
Overall experience left me with a feeling of being valued as a customer
As above, no apology was received from Craig , although James did send a nice video