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ABOUT US COOPER CHELMSFORD.

Find out more about what we do and our team.

Meet the team

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Glen Berry

Head Of Business

Simon King

New Car Sales Manager
  • Years at the dealership 1
  • Years in the industry 15

Andrew Knighton

Used Car Sales Manager
  • Years in the industry 25 Years

Jack Darvill

Local Business Development Manager

Robert Newstead

New Car Retail Manager

Ben Winters

Used Car Retail Manager
  • Years at the dealership 5
  • Years in the industry 15

Martin Ambrose

Parts Manager

Dawn Readings

Reception Manager

Jessica Hollidge

Receptionist

Jack Clifford

Sales Executive
  • Years in the industry 5 Years

Henry Bullard

Sales Executive
  • Years in the industry 3 Years

Amanda Furze

Sales Executive
  • Years in the industry 6

Craig Lane

Sales Executive
  • Years in the industry 8 Years

Paul O'Reilly

Sales Executive
  • Years in the industry 3 Years

Peter Stanley

Sales Executive
  • Years in the industry 28 Years

Simon Chatfield

Aftersales Manager
  • Years in the industry 25 Years

Livvy Butler

Service Team Leader
  • Years in the industry 12 Years

Abbie Paton

Service Advisor
  • Years in the industry 4 Years

Olivia Freeman

Service Advisor
  • Years in the industry 11 Years

Natasha Olivia

Service Advisor
  • Years in the industry 20 Years

James West

Sales Executive
  • Years in the industry 10 Years

Ross White

Product Genius
  • Years in the industry 5 Years

Claire Anderson

Sales Executive
  • Years in the industry 4 Years

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was welcomed and as my loan car wasn't quite ready to save me standing in the cold the gentleman opened my car so I could sit in it to stay warm. I was kept informed of progress which I find very helpful

Service

The service was performed well.

Service

The service from these guys and lady's is always second to none Thank you all and stay safe

Service

Cannot fault the time I have spent at the garage since owning the vehicle,all members of staff have been very knowledgeable and always done their uppermost to help.

Service

Just very happy with the outcome

Service

Everybody I had contact with was cheerful, helpful & polite.

Service

Abbie Paton was responsive, helpful and polite - she answered my follow-up question on the survey regarding tyres promptly and thoroughly. The video from the mechanics was reassuring.

Service

All done as agreed

Service

Customer satisfaction seems as important as a safe car!

Service

Always received great customer service from the service team. Livvy in particular is knowledgeable and on the ball.

Service

Because Coopers BMW Chelmsford are a professional outfit and know what customer service is

Service

The staff at coopers are very efficient and polite

Service

Car was returned clean and works carried out as scheduled service required

Service

Very satisfied with the work done

Service

A job well done.

Service

Dealt with an emergency well

Service

Friendly service, kept up to date on progress

Service

Again, good service and Natasha was friendly and very efficient

Service

all smooth

Service

Given the problems of operating during the pandemic, emergency work was done quickly and on time.

Service

I found the staff very helpful and friendly, COVID safe visit and to top it off the car was valeted

Service

I was given a courtesy call prior to my service appointment to arrange a convenient time to drop my cat off all COVID 19 protocols were in place I found this service very good well done to all concerned .

Service

They kept me informed all the time

Service

Just easy and friendly, miles ahead of Sytner in Harold Wood

Service

See previous response.

Service

Amazing service all round!

Service

Painless, well organised and efficient

Service

Even in these unusual times booking a service was easy and my vehicle was ready earlier than anticipated.

Service

Customer service & efficiency

Service

smooth uncomplicated friendly

Service

The whole process from start to finish was superb - delivered on all commitments. If only all dealerships operated like this!

Service

Very helpful and thorough and nice touch cleaning the car after service

Service

very pleased all round especially the time factor

Service

Fast and Efficient service

Service

Excellent

Service

From the initial phone call to book in my service from Abbie, I felt completely taken care of. I was running late for my appointment, which was not a problem for the team who dealt with me as soon as I arrived. I felt like I received 5 star service!

Service

Easy to engage, staff helpful, all round good experience

Service

I was personally greeted by Olivia Freeman who was very polite and helpful. I had a problem with the vehicle and she went out of the way to find out the answer i needed. Excellent service from her

Service

Everything was done as well as I could have wished for.

Service

Very effective service given Covid restrictions. The systems put in place were highly effective. Like the visual check video sent out by the engineer along with his commentary.

Service

As Above

Sales

Very happy. I would however like to have liked the car inside with a cover over with a grand reveal.

Sales

Covet 19 carefull

Sales

as above we dealt throughout with James West and he made the whole process go smoothly

Sales

Made to feel very comfortable with Amanda who dealt with the sale. Kept well informed of progress during difficult times especially as from start to finish as this took over six months. Well looked after.

Sales

I think the service and detail was outstanding

Sales

When ever we need to speak to our sales guy Jack he was always available or would come back to us as soon as he could

Sales

Excellent service. We picked up our car during lockdown so was different from previous times. It was very organised and I felt safe.

Sales

Very good

Sales

No problems - all my questions answered.

Sales

Well looked after and communicated to by the sales person, James West

Sales

Always made to feel a valued customer by Peter Stanley at BMW Cooper Chelmsford. Treated safely with COVID restrictions in place. Explained over the phone how the car works etc and kept up to date with how the car order was progressing.