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ABOUT US COOPER CHELMSFORD.

Find out more about what we do and our team.

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Meet the team

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Glen Berry

Head Of Business

Simon King

New Car Sales Manager
  • Years at the dealership 1
  • Years in the industry 15

Andrew Knighton

Used Car Sales Manager

Jack Darvill

Local Business Development Manager

Robert Newstead

New Car Retail Manager

Ben Winters

Used Car Retail Manager
  • Years at the dealership 5
  • Years in the industry 15

Justin Brown

Motability Specialist
  • Years at the dealership 3
  • Years in the industry 12

Matthew Hartwell

Aftersales Manager

Martin Ambrose

Parts Manager

Dawn Readings

Reception Manager

Jessica Hollidge

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Even in these unusual times booking a service was easy and my vehicle was ready earlier than anticipated.

Service

Customer service & efficiency

Service

The whole process from start to finish was superb - delivered on all commitments. If only all dealerships operated like this!

Service

smooth uncomplicated friendly

Service

Very helpful and thorough and nice touch cleaning the car after service

Service

very pleased all round especially the time factor

Service

Fast and Efficient service

Service

Excellent

Service

From the initial phone call to book in my service from Abbie, I felt completely taken care of. I was running late for my appointment, which was not a problem for the team who dealt with me as soon as I arrived. I felt like I received 5 star service!

Service

Easy to engage, staff helpful, all round good experience

Service

I was personally greeted by Olivia Freeman who was very polite and helpful. I had a problem with the vehicle and she went out of the way to find out the answer i needed. Excellent service from her

Service

Everything was done as well as I could have wished for.

Service

Very effective service given Covid restrictions. The systems put in place were highly effective. Like the visual check video sent out by the engineer along with his commentary.

Service

Excellent communication from contacting me prior to the date, through to collection of vehicle.

Service

The service I received was both professional and efficient. In spite of the current virus restrictions that are in place, I felt totally comfortable with the overall service experience.

Service

They were very helpful from start to finish. In particular was a gentleman called Chris who is a credit to BMW.

Service

Quick transaction on visit this time round

Service

Olivia worked hard in tricky circumstances due to the effects of the pandemic.

Service

As above. Excellent customer service. Best experience with BMW

Service

Fantastic service, brought an approved used vehicle for servicing and the team were unbeatably helpful and accommodating which is even more impressive considering the current circumstances.

Service

Even during these difficult times, I found it easy to book the car in for its annual mot and the service I received was excellent. I would normally also use the shuttle service however this has been suspended.

Service

All work carried out ti my satisfaction

Service

No time was wasted.

Service

All went to plan

Service

My customer service contact was extremely helpful, and proved adept at responding to additional requirements when they occurred. Cannot praise highly enough.

Service

Very good quality service, as usual. Prompt and effective communications as work on my car progressed and all work finished on time as promised.

Service

Again efficient

Service

Car repaired in a day, and obtained warranty for me with no fuss. Very good communication experience was stress free.

Service

Prompt service and suggested doing the next service as it was not so far off. This will save me time.

Service

Best price on service in area, kept me informed and car well looked after.

Service

Know what I was getting, everything explained really well.

Service

Listening and ready to go an extra mile

Service

Efficient and professional service. Could not fault.

Service

No issues with the service was giving a loan car to use

Service

Dropped car off the night before and all sorted early the next day with no problems. Very polite staff

Service

I think the service and detail was outstanding

Sales

When ever we need to speak to our sales guy Jack he was always available or would come back to us as soon as he could

Sales

Excellent service. We picked up our car during lockdown so was different from previous times. It was very organised and I felt safe.

Sales

Very good

Sales

No problems - all my questions answered.

Sales

Always made to feel a valued customer by Peter Stanley at BMW Cooper Chelmsford. Treated safely with COVID restrictions in place. Explained over the phone how the car works etc and kept up to date with how the car order was progressing.

Sales

Well looked after and communicated to by the sales person, James West

Sales

Claire Anderson proved to be a highly efficient personable and knowledgeable Sales Executive. She kept me informed on progress of the build and carried out a detailed handover.

Sales

Claire Anderson is a very personable and vibrant young lady. Her product knowledge and people skills are exemplary. She has the enthusiasm of youth and is a seasoned and well tempered sales person. She should go far.

Sales

Peter Stanley made everything easy and he done amazingly to get the deal I wanted.

Sales

Amanda was excellent throughout the sales process. She kept us well informed and it seemed as though nothing was too much trouble, even when we amended our order at the last minute.

Sales

Really pleased generally and all staff were really friendly, good service. Occasionally it was hard to get in touch with them and had to ring a few times to get hold of someone.