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Pleased with the service provided.
Told what needed to be done, how long it would take, and how much it would cost - everything worked out as I had been told
No help no surport ended up with a bill of £2400 With no help from anyone normal wear and tear I find Incredible on a low mileage car.It appears now looking at reviews this is the normal service at bmw
Again happy will all aspects of the service
Took a week to do the repair and I drove to chelmsford once as no call and it was not ready. It was meant to be in for a day.
Had to phone to check they were coming to collect car, said they would phone the day before but did not.Car registration wrong on page 2 of MOT Certificate
Everything was straightforward and everyone was helpful
Was able to book a service at short notice, with a courtesy car, however when I arrived I was initially advised that there wasnt a car available, but one was found in the end.
From start to finish everyone was great, thanks Coopers your all stars in my book.
They did a good job but I wasn't expecting to wait over 3 hours for a MOT and break fluid change.
Service was completed within agreed time scale so I could plan the rest of my day
Please see above, still waiting for a call from Michael Jones
I was met promptly and not kept waiting. The service was explained and the manager identified who would look after me. It was completed quickly and when asked if I could have all my service history printed this was handed to me immediately.
All good and reasonably cost
As the service is always excellent
Reception not as efficient as usual
Friendly yet professional treatment by all the staff .
Good service but having to come back about 3 times for paperwork, number plates and then issue with indicator lights!
Helpful and very easy to deal with
Friendly service, kept me updated and informed
Did not seem interested , promised that they would get back to me , did not , phones continually busy , did not answer my email of complain
Friendly reception. Efficient handling. Good communication throughout the process. Health video of vehicle.
Only missed out on 5star as they didnt reset my service light, I had to turn around and sit in traffic to get this done.
The car was so clean when I picked it up and has drove nice every since!
It took somewhat longer than advised
No courtesy car ready even though service booked weeks in advance. Courtesy car absolutely filthy, dirty sock in footwell and lots of rubbish in car (have pictures). No call backs and had to chase adviser. Found advisers bordering on rude, unhelpful
The required service was completed more quickly than anticipated and I received a helpful condition video on the vehicle.
Laura at Coopers Chelmsford looked after us very well. The fault I reported seems to have been cleared and I notice that the fuel consumption has reduced markedly.
I have no reason not to be very satisfied; the whole experience was extremely good
Great customer service from reception staff, and loved the video from the engineer showing the underside of our car giving tyre and brake pad status.
Same as above
1. Front bumper was sanded but not sprayed. Had to take it in again 2. Rims refurbished; simply repaired and sprayed; not stripped & balanced. Not told there were two options. Even repair mgr didn't know about two options. I would chosen differently
Everything was carried out in a very professional way
The car was returned in pristine condition.
I am completely satisfied with the service when it was finally arranged but the arrangement itself was flawed . I booked my service online for 27th August and when I turned up they were closed . Was expecting a call next day but had to call myself .
Puncture along with service carried at after arrangements were made saving two journeys to the workshop
Everything is done properly. They even clean your car.
Kept updated throughout the day and reassured that BMW parts would be used if required
They informed me that the service was not due until Dec and called me immediately, and the body shop came back to me re some minotr repairs
Work done as requested and on time
I was kept up to date and the service was exemplary
I was extremely satisfied with the way the work was handled and how a complication with my sat nav and radio was explained. The telephone system let them down. I had to ring up twice and each time it took 4 mins to get through to the person I needed
We were not expected when our car was transported to Cooper's but they did all they could to help. However, although they changed the faulty part they did not recover the piece of string which acts as the standby system for opening the fuel flap.
Ease of booking and politeness of stalff
The all round experience was of v high standard
Should have newspapers.
BMW Cooper looked after my car whilst I was out of the country
Never had a problem with BM W
Great service year after year
As above , four calls down , 3 weeks later still no call back
Staff excellent, lack of air conditioning in showroom was not appreciated on the extremely hot day.
Twice my car has gone into BMW service centre at Chelmsford. On both occasions they had my vehicle far too long to repair relatively easy fixes. Bad communication on my last visit. They stated that they text me and rang me but they did not.
Ease of booking, courtesy car, kept informed of progress when vehicle needed extra work
When I turned up for my appointment I only had to wait a few moments, the service assistant was very helpful and efficient. The paper work was all ready and I was driving away in courtesy car within 20 minutes
Service completed on time but shortly after it became apparent that the sevice indicator light had not been re-set or an area of the service had not been completed. I will now have to take time off work to return the car to the service team.
The service was carried out as promised and a video was sent to explain any issues the car had - it had none.
The lady who dealt with us was very caring
friendly and efficient in pleasant surroundings
Great staff which work as a team.
See last comments
Probably the most irritating thing was that when I got my car back ALL my pre sets on on the radio, seat positions, and navigation settings were all back to default. Why was my car not backed up before disconnecting the battery etc??
Kept me notified throughout service
As above. The staff were very friendly, efficient and professional, as was the work done on the car
All items serviced/fixed as expected
Livvy was excellent and very informative and accommodating and kept me fully updated whilst they had my car.
Told car would be washed and hoovered before being returned. Neither were done. In my view this was the bare minimum I expected after poor customer service during booking in.
I was kept informed at all times of the progress of my vehicle.
Could not fault attention to detail etc
Completely Satisfied - test runs, showcase, options and the best giving us the right suggestion.
Just a professional experience, ready for us, knowledgeable, great environment, not to long
Ended up with the car I hoped for and within the available budget..... thanks to a little help from BMW
The difference was absolutely massive from a customer perspective at BMW.Justin was totally customer oriented in approach. He was genuinely concerned that we got the right vehicle for us and ensured we were completely happy with purchase.
The sales associate, Ryan Lugg, was very competent and amiable person who put me first despite having a number of customers.
Very efficient and friendly, nothing too much trouble.
Great service from Salesman Ian Beddis.
Friendly professional service.
some delay in obtaining the car but this was not due to the BMW Centre as it was a company -wide "recall"