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Fantastic service, brought an approved used vehicle for servicing and the team were unbeatably helpful and accommodating which is even more impressive considering the current circumstances.
Even during these difficult times, I found it easy to book the car in for its annual mot and the service I received was excellent. I would normally also use the shuttle service however this has been suspended.
As above. Excellent customer service. Best experience with BMW
All work carried out ti my satisfaction
No time was wasted.
All went to plan
My customer service contact was extremely helpful, and proved adept at responding to additional requirements when they occurred. Cannot praise highly enough.
Very good quality service, as usual. Prompt and effective communications as work on my car progressed and all work finished on time as promised.
Car repaired in a day, and obtained warranty for me with no fuss. Very good communication experience was stress free.
Prompt service and suggested doing the next service as it was not so far off. This will save me time.
Best price on service in area, kept me informed and car well looked after.
Know what I was getting, everything explained really well.
No issues with the service was giving a loan car to use
Efficient and professional service. Could not fault.
Listening and ready to go an extra mile
Dropped car off the night before and all sorted early the next day with no problems. Very polite staff
There was very little interaction other than the call to tell me the car needed a major service not the condition based service I understood it needed.
Efficient service, flexible on price as they service 3 cars for us.
Very good professional and efficient service. All staff were a delight that I came into contact with
Efficient service and part required ordered and fitted within a week
Everything was carried out as expected.
My car is 20 years old and going strong thanks to Coopers.
They did what they could to meet my expectations in a friendly and professional manner.
Regular updates on progress throughout the day.
Completely satisfied as usual - long may it continue
All work carried out satisfactory... and car washed and cleaned.
High standard of service each visit
No facility to wait while vehicle was serviced and no courtesy transport arrangements available. This contrasts with my recent experience with the volvo dealership at chichester where the usual facilities were available despite the current times.
Staff that have good knowledge of the product and helpful throughout the process
I believe it was Mr. Asplin who serviced my car the last two or three years and each time I have been highly satisfied.
My experience was a friendly pleasant one.
Staff were very friendly and helpful. Had booked into the wrong centre but the managed to fit me in.
From the moment I engaged with Simon King and his team at Coopers I have been looked after so well. Its been a pleasure
Car picked up on time, efficiently dealt with and returned in good time
The issue was dealt with very smoothly and I was kept informed on progress all the time.
Could not fault the service given particularly in these strange times.
I explained that I was away on holiday and that my daughter will be handing my car over and nothing was too much trouble.
Service is always prompt, polite and friendly.
Because I am completely satisfied.
Efficient and good service
No reason not to be other than satisfied
Customer service aligns to the quality of the brand
Claire Anderson proved to be a highly efficient personable and knowledgeable Sales Executive. She kept me informed on progress of the build and carried out a detailed handover.
Claire Anderson is a very personable and vibrant young lady. Her product knowledge and people skills are exemplary. She has the enthusiasm of youth and is a seasoned and well tempered sales person. She should go far.
Peter Stanley made everything easy and he done amazingly to get the deal I wanted.
Amanda was excellent throughout the sales process. She kept us well informed and it seemed as though nothing was too much trouble, even when we amended our order at the last minute.
Really pleased generally and all staff were really friendly, good service. Occasionally it was hard to get in touch with them and had to ring a few times to get hold of someone.
Easy and stress free from start to finish
A great dealership and a very experienced sales manager with great knowledge of his products
Kept us upto date with everything and offered a car if ours was late.
Brilliant service and car ready the next day
Everything was sorted and I had no problems at any time
From the minute I chose to buy a BMW I saw the difference in how other car companies lacked the standard of customer service I received from Chelmsford.
Everything was handled really quickly meaning I could spend more time with my new car
I Wanted a car and thay went out of there way to get it for me
The timely turn around was to much satisfaction. Originally I was going to have to wait until December/January but the team pulled out all the stops in getting me the best available car and the best possible deal!
I was looked after from start to finish - nothing was too much trouble. My car was even delivered to me. Glenn's team are excellent and Henry Bullard who looked after me certainly believes in going that extra mile for the customer!
very happy with the sales person and also the hand over which made me feel like a valued customer
Henry Bullard from Chelmsford branch was a fantastic salesman.
Great customer service
Meeting Claire Anderson at Cooper BMW Chelmsford was a great service and goes above and beyond and provides a great customer service
No hassle, great deal provided and everything was on time.