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ABOUT US COOPER CHELMSFORD.

Find out more about what we do and our team.

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Head Of Business

Glen Berry

Head Of Business

Gavin Dulieu

New Car Sales Manager

Emma Cooper

New Car Retail Manager

Robert Newstead

New Car Business Manager

Jeremy Allen

Used Car Retail Manager

Matthew Hartwell

Aftersales Manager

Martin Ambrose

Parts Manager

Tony Burke

Local Business Development Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Again I was kept up to date and the car was ready for collection ahead of time.

Service

Communication between front desk and service department non existent

Service

Had to wait for about 15 minutes before anyone saw me.

Service

I was very satisfied with the service on the day, however actually arranging the appointment was not good, I would prefer to deal with the dealership direct and not a centralised call centre who have no knowledge or feeling for the customer journey.

Service

appalling, I was told by receptionist who asked a manager that due to them being busy my warranty check was not important and if I wanted to leave I could. They kindly pointed out any issues after warranty end date would have to be met by me.

Service

1. You wrote to me (Mr Emery) when its my wifes car and your records should show that. 2. You have mis-spelt my name (Emerey) despite the fact I've had both BMWs and Minis serviced with you.

Service

It's all centrally dictated by the on-board systems and I don't know exactly what's been done. The car felt like it needed a good service but because the system was saying

Service

Lovely friendly team who kept me up to date on progress.

Service

Excellent service from cooper on the day but there was a long wait from when service was booked to a slot being available.

Service

Service completed within time given

Service

Immensely helpful as always. Prompt service friendly staff.

Service

Friendly service advisors

Service

Always efficient and good customer service

Service

Had to wait some time to be seen no courtesy bus available

Service

Car picked up and delivered on time. Kept up to date via text on service progress.

Service

See above reference timing delay. Also took two days to rectify for what i understand is a fairly simple thing to do.

Service

Friendly service, efficient and a decent courtesy car provided!

Service

Too much to express in the 250 characters available.

Service

Everything was completed on time and all went smoothly

Service

Did all I needed

Service

I was happy with the technicalities of the service but kincurring a £300 bill after only 1200 miles was unexpected. I knew the service was required but on a brand new quality car was it really necessary? During purchase this was never made clear.

Service

Double standards when it comes to MOT.

Service

Fairly satasified, would of preferred more of an option when requesting a hire car.

Service

Poor communication with me and trying to avoid giving honest answers. Poor communication between spares department and service. No attempt to make things better i.e. offer of loan car or collection/delivery.

Service

Car was not cleaned.

Service

As always, front desk staff are great, and this time the service and fitting of winter tyres and wheels took predicted time. On other occasions, it seems scheduling of work through day has been less than perfect resulting in the need for 2nd day.

Service

I have been with BMW a long time and stay with BMW partly due to after sales service

Service

all went well

Service

Cooper Chelmsford are fairly good but I have a criticism or 2 every time I visit.

Service

Staff Couldn't have been more helpful

Service

Staff very helpful

Service

Part of the service was an up date of the sat nav system, your system failed, so I now have to waste another day bringing the car in.

Service

Please see above comments.

Service

Work carried out on time and final bill as quoted.

Service

Despite booking an update for my satnav it wasn't available, even though my booking was made way in advance. Also, I was informed the update would be a lot more expensive than I had been advised when booking. I have yet to receive the umbrella either

Service

Assuming you mean the care service this was very good

Service

the whole process was great booking of service the day of service i was welcomed offered coffee car went in straight away it was ready on time service valet was a great standard

Service

I generally get very good service at Cooper, the only thing I do not like is the service booking system

Service

Always attentive service.The only on going complaint that I and other customers have had is the lack of heating in the reception/waiting areas. New heating promised for years! Never happens!Salesmen/reception staff have to wear overcoats. Not good!

Service

I have lived my worst service experience at Cooper Chelmsford. Next time I will take my car to Romford BMW.

Service

When I booked I was informed it would take an hour and so my wife waited at the dealership. It took 2 hours to complete. My wife was not kept up to date until she asked for an update. The coffee machine was not working and no refreshment offered

Service

You wrote my car off

Service

They look after you

Service

They treated me well and were exacting about the service methods.

Service

Staff very welcoming - acknowledged only issue was tyre wear that was being monitored... no hard pressure sales = great experience

Service

Dealt with a nice chap at the service desk

Service

The job got done with no issues and in the time frame stated.

Service

Which and efficient service handled professionally

Service

It fixed the problem.

Service

The MOT was carried out, the complimentary wash was extremely well done.

Service

The service experience was very good. The extended booking time (approx. 3 weeks) was not very satisfactory and should be addressed.

Service

As above and not everything discussed was done but found out after I left p. Too much of a bother to have to go back to get the 3rd thing done which I was to,d was done when the vehicle was picked up.

Service

Completely

Service

I was very happy

Service

All went well

Service

Booked in, they forgot about my car, had it an extra day, said there was nothing wrong with it, gave it back and 2 days later problem still there, forgot to do my winter health check i asked for.

Service

Everything was done and fixed within 1 day. Car was even washed. Thanks!

Service

Ease of booking

Service

Honorable, experienced and polite staff always make visiting Cooper BMW Chelmsford a pleasure.

Service

I left my car at BMW Chelmsford for a replacement LED in the nearside mirror. I was very happy to be informrd by the service recep[tion that the repair would be covered under the BMW warranty. I was also offered the service of a valet

Service

Everything went smoothly.

Service

Delivered what was promised

Service

It was only a health check and MOT but it was done quickly.

Service

Everything satisfactory

Service

Once car is booked in then staff very helpful but took them 2 days to tell me what was wrong with the car which is what I told them in first place.

Service

Where possible, the team offered and were able to complete works on the car that were not pre-booked and I was kept well enough informed of the progress

Service

The complete package; easy booking, fixed price service, efficient reception and a fun courtesy car (M2).

Service

Craig Lane really looked after us

Sales

communication was not so good and a protracted wait

Sales

Good help from salesman and finance guy

Sales

Martin was excellent from start to finish. Knew the product well and helped sculpt the product we wanted. The management also got involved and made every effort to help convert a test drive to a sale

Sales

Didn’t realise the seats had no extension for thigh support,as our previous x3 had; wasn’t advised about this.

Sales

Staff and management really keen to help

Sales

Justin was very professional and friendly from start to finish.

Sales

I was treated as a valued and special customer. I sent a thank you email to Martin Cox to show my appreciation for his help and support (I have never done this before) I was so pleased with my entire experience.Luke was also brilliant on a testdrive

Sales

Charlie Sanderson and Emma Cooper (staff at Cooper Chelmsford) were professional and courteous throughout. I was kept well informed on delivery progress, my valeting requests were followed through on, and handover was painless and pleasant.

Sales

Brilliant service

Sales

The car on pick up should have failed preinspection damage to dashboard , trim flat6 and also in the sunroof suction pad marks