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ABOUT US COOPER CHELMSFORD.

Find out more about what we do and our team.

Meet the team

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Stewart Hicks

Head Of Business

Tom Barnett

Transaction Manager

Fraser Gray

Transaction Manager

Andrew Knighton

Transaction Manager

Daniel Beckett

Transaction Manager

Joe Nicholls

Service Manager

Kim Harrold

Local Business Development Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Pleased with the service provided.

Service

Told what needed to be done, how long it would take, and how much it would cost - everything worked out as I had been told

Service

No help no surport ended up with a bill of £2400 With no help from anyone normal wear and tear I find Incredible on a low mileage car.It appears now looking at reviews this is the normal service at bmw

Service

Again happy will all aspects of the service

Service

Very efficient

Service

Took a week to do the repair and I drove to chelmsford once as no call and it was not ready. It was meant to be in for a day.

Service

Had to phone to check they were coming to collect car, said they would phone the day before but did not.Car registration wrong on page 2 of MOT Certificate

Service

Professional service

Service

Everything was straightforward and everyone was helpful

Service

Was able to book a service at short notice, with a courtesy car, however when I arrived I was initially advised that there wasn’t a car available, but one was found in the end.

Service

From start to finish everyone was great, thanks Coopers your all stars in my book.

Service

They did a good job but I wasn't expecting to wait over 3 hours for a MOT and break fluid change.

Service

Service was completed within agreed time scale so I could plan the rest of my day

Service

Please see above, still waiting for a call from Michael Jones

Service

I was met promptly and not kept waiting. The service was explained and the manager identified who would look after me. It was completed quickly and when asked if I could have all my service history printed this was handed to me immediately.

Service

All good and reasonably cost

Service

As the service is always excellent

Service

Reception not as efficient as usual

Service

Friendly yet professional treatment by all the staff .

Service

Good service but having to come back about 3 times for paperwork, number plates and then issue with indicator lights!

Service

Helpful and very easy to deal with

Service

Friendly service, kept me updated and informed

Service

Did not seem interested , promised that they would get back to me , did not , phones continually busy , did not answer my email of complain

Service

Friendly reception. Efficient handling. Good communication throughout the process. Health video of vehicle.

Service

Only missed out on 5star as they didn’t reset my service light, I had to turn around and sit in traffic to get this done.

Service

The car was so clean when I picked it up and has drove nice every since!

Service

It took somewhat longer than advised

Service

No courtesy car ready even though service booked weeks in advance. Courtesy car absolutely filthy, dirty sock in footwell and lots of rubbish in car (have pictures). No call backs and had to chase adviser. Found advisers bordering on rude, unhelpful

Service

The required service was completed more quickly than anticipated and I received a helpful condition video on the vehicle.

Service

Seamless service.

Service

Laura at Coopers Chelmsford looked after us very well. The fault I reported seems to have been cleared and I notice that the fuel consumption has reduced markedly.

Service

I have no reason not to be very satisfied; the whole experience was extremely good

Service

Great customer service from reception staff, and loved the video from the engineer showing the underside of our car giving tyre and brake pad status.

Service

Same as above

Service

Great staff

Service

1. Front bumper was sanded but not sprayed. Had to take it in again 2. Rims refurbished; simply repaired and sprayed; not stripped & balanced. Not told there were two options. Even repair mgr didn't know about two options. I would chosen differently

Service

Everything was carried out in a very professional way

Service

The car was returned in pristine condition.

Service

I am completely satisfied with the service when it was finally arranged but the arrangement itself was flawed . I booked my service online for 27th August and when I turned up they were closed . Was expecting a call next day but had to call myself .

Service

Puncture along with service carried at after arrangements were made saving two journeys to the workshop

Service

Everything is done properly. They even clean your car.

Service

No problems

Service

Kept updated throughout the day and reassured that BMW parts would be used if required

Service

They informed me that the service was not due until Dec and called me immediately, and the body shop came back to me re some minotr repairs

Service

Work done as requested and on time

Service

I was kept up to date and the service was exemplary

Service

I was extremely satisfied with the way the work was handled and how a complication with my sat nav and radio was explained. The telephone system let them down. I had to ring up twice and each time it took 4 mins to get through to the person I needed

Service

We were not expected when our car was transported to Cooper's but they did all they could to help. However, although they changed the faulty part they did not recover the piece of string which acts as the standby system for opening the fuel flap.

Service

Ease of booking and politeness of stalff

Service

The all round experience was of v high standard

Service

Should have newspapers.

Service

BMW Cooper looked after my car whilst I was out of the country

Service

Never had a problem with BM W

Service

Great service year after year

Service

As above , four calls down , 3 weeks later still no call back

Service

Staff excellent, lack of air conditioning in showroom was not appreciated on the extremely hot day.

Service

Twice my car has gone into BMW service centre at Chelmsford. On both occasions they had my vehicle far too long to repair relatively easy fixes. Bad communication on my last visit. They stated that they text me and rang me but they did not.

Service

Ease of booking, courtesy car, kept informed of progress when vehicle needed extra work

Service

When I turned up for my appointment I only had to wait a few moments, the service assistant was very helpful and efficient. The paper work was all ready and I was driving away in courtesy car within 20 minutes

Service

Service completed on time but shortly after it became apparent that the sevice indicator light had not been re-set or an area of the service had not been completed. I will now have to take time off work to return the car to the service team.

Service

The service was carried out as promised and a video was sent to explain any issues the car had - it had none.

Service

The lady who dealt with us was very caring

Service

friendly and efficient in pleasant surroundings

Service

Great staff which work as a team.

Service

See last comments

Service

Probably the most irritating thing was that when I got my car back ALL my pre sets on on the radio, seat positions, and navigation settings were all back to default. Why was my car not backed up before disconnecting the battery etc??

Service

Kept me notified throughout service

Service

As above. The staff were very friendly, efficient and professional, as was the work done on the car

Service

All items serviced/fixed as expected

Service

Livvy was excellent and very informative and accommodating and kept me fully updated whilst they had my car.

Service

Told car would be washed and hoovered before being returned. Neither were done. In my view this was the bare minimum I expected after poor customer service during booking in.

Service

I was kept informed at all times of the progress of my vehicle.

Sales

Could not fault attention to detail etc

Sales

Completely Satisfied - test runs, showcase, options and the best giving us the right suggestion.

Sales

Just a professional experience, ready for us, knowledgeable, great environment, not to long

Sales

Ended up with the car I hoped for and within the available budget..... thanks to a little help from BMW

Sales

The difference was absolutely massive from a customer perspective at BMW.Justin was totally customer oriented in approach. He was genuinely concerned that we got the right vehicle for us and ensured we were completely happy with purchase.

Sales

The sales associate, Ryan Lugg, was very competent and amiable person who put me first despite having a number of customers.

Sales

Very efficient and friendly, nothing too much trouble.

Sales

Great service from Salesman Ian Beddis.

Sales

Friendly professional service.

Sales

some delay in obtaining the car but this was not due to the BMW Centre as it was a company -wide "recall"