No reason not to be other than satisfied

Customer service aligns to the quality of the brand

Car picked up, served and returned. On time as well.

Service was really nice. Did what they said, fixed the issues I was having and didn't damage my car.

knowing my car had a free health check and was returned lovely and clean

You have organised everything very well

Due to COVID-19, check in & collection was Much speedier than usual and a big improvement than the normal 15 min wait. Let's hope this is the new normal.

Friendly service and attention to care

Cooper Chelmsford have been my dealer of choice for many years and they continue to provide a first class service

Smooth handover, great communications and updates on car. Any problems easily sorted. Great service.

I was kept informed at all stages with which i was very impressed.

Olivia Butler receives customers professionally and is meticulously organised, polite and efficient! Job done as expected and so I'm happy with the overall efforts.

Due to the Covid restrictions the interaction with the service staff was limited

Mixed telephone messages received, possible rescheduling due to Coronavirus but reason not conveyed to me

waited for return call to minor fault No response

service seemed reasonably priced

Despite Covid it all ran like clockwork

Livvy & Abbie were amazing. couldnt thank them enough for what they did. Asked for it to be done by 4PM and they had it all done and washed by 3:30PM! faultless. Also massvie thanks to your workshop controller for sorting out my wheel bolt problem.

On my recent visit I had the Summer service which appeared to be satisfactory at a reasonable price

Work was carried out quickly and efficiently; good communication

The car was ready early, and the team are professional and friendly.

I was called in advance and talked through the drop off and collection process and all was done on time

Excellent experience

Service at Chelmsford is always top notch

Service was good, staff very friendly and helpful , especially the service department whom helped me before official opening hours early morning, the latter important to me so that I could be back to work in time.

Olivier, Livvy and the team do a great job.

Efficient as always, no waiting - quick and polite

an electronics fault was full investigated and resolved.

Nothing to complain at or moan about ! Just good old fashioned service and professionalism

Very good level of service. Friendly and helpful staff.

Olivia went the extra mile and I was extremely grateful, and pleased with the outcome.

Very good

efficient and kept me informed

Service advisor was exceptional

Very polite and helpful staff. Kept me informed at all times.

Good service and polite staff.

Found the whole experience pleasant and efficient. From drop off to collection, and contact in between.

Did everything I required.

Issue with car was quickly diagnosed and rectified

Service is always excellent

MOT was completed punctually and arrangements due to current situation were well-organised and reassuring.

Excellent overall

I was kepted in the loop right up to when my car was ready to be collected. Very easy to deal with from start to finish

Very good

Although it took 3 trips to get the deal I was after it was worth it

As above Ross is great and also to meet Simon the new car manager who also is great in keeping me updated with everything.

the dealership was good and the salesman who deals with my car and friendly and helpful

Everyone was very friendly.

Claire was awesome, she managed to also upsell me from a standard X5 to an X5 m50d.

Seamless, friendly and very helpful service from start to finish

I was kept fully informed during COVID delays. Amanda was great at updating me on progress

Henry Bullard sales manager gave great service, up date on car arrival.

So far I have found this dealership to be polite, friendly and most importantly to me their professional.

Amazing service

Salesman was very helpful - just a shame Covid19 prevented a more thorough handover as he couldn't occupy the car with me.