Cooper Chelmsford Star Rating
Sales
24 comments from 50 reviews
Service
55 comments from 135 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"A very helpful dealer"
"keep up the good work !!"
"Everyone was helpful and made the whole exprerience a very pleasant one.The extra little extras mean a lot to meas a customer. Thankyou"
Cooper Chelmsford Dealer Principal response
"Thank you for this feedback, the Service Department is working very hard as a team give a 5 Star Service to every Customers on every occasion. Regards Stewart Hicks Dealer Principal."
"not happy that he took the vehicle in for 7:30 and 5:30 is when i got the vehilce back and i was told it would 2-3 hours to do the work"
"i am completely happy with the dealership"
Cooper Chelmsford Dealer Principal response
"Thank you for this feedback, we are working very hard to give a 5 Star Service to every Customer on every occasion. Regards Stewart Hicks Dealer Principal."
"Excellent service and experience."
"Good customer service."
"Nothing is too much trouble and go out of their way toassist and help as required."
Cooper Chelmsford Dealer Principal response
"Thank you very much for giving us a maximum score and 5 Stars, we really appreciate the very positive feedback. Regards Stewart Hicks Dealer Principal."
"Excellent customer handling skills during my visit to the dealership"
Cooper Chelmsford Dealer Principal response
"Thank you very much for giving us this feedback and specifically mentioning your experience. We are very pleased you have taken the time to award us 5 Stars. Regards Stewart Hicks Dealer Principal."
"Very helpful, curteous and professional"
Cooper Chelmsford Dealer Principal response
"Thank you very much for completing the Survey and awarding us 5 Stars. We really appreciate this positive feedback on your Service Experience. Many thanks Stewart Hicks Dealer Principal."
"Everything was fine."
Cooper Chelmsford Dealer Principal response
"Thank you very much for taking the time to complete this survey and award a maximum score with 5 Stars. Regards Stewart Hicks Dealer Principal."
"i was very happy and they went above beyond on customer service"
Cooper Chelmsford Dealer Principal response
"Thank you very much for completing the Survey and awarding us 5 Stars. We really appreciate your feedback on the hard work the team put in. Many thanks Stewart Hicks Dealer Principal."
"They were very friendly. It was excellent. It always is."
Cooper Chelmsford Dealer Principal response
"Thank you very much for completing the Survey.We really appreciate your feedback on our level of Service. Many thanks Stewart Hicks Dealer Principal."
"I had to book my BMW in twice for the same visit."
Cooper Chelmsford Dealer Principal response
"Thank you for taking the time to complete the Survey. Please accept my apologies we have not delivered a 5 Star Service. Regards Stewart Hicks Dealer Principal."
"I had problems with the service received at the dealership but the Service Manager dealt with it very professionally ."
Cooper Chelmsford Dealer Principal response
"Thank you very much for taking the time to complete the Survey and give us this feedback. We also very much appreciate you allowing us to restore your confidence in our level of service. Regards Stewart Hicks Dealer Principal."
"I took the car in for several problems but they were not all sorted out."
Cooper Chelmsford Dealer Principal response
"Please accept my apologies we have not delivered a 5 Star Service on this occasion. We do follow a test schedule for all fault diagnosis, which sadly sometimes means a process of elimination and can be more difficult. Regards Stewart Hicks."
"IT took 5 hors for the dealer ot find out my car only needed a bulb"
Cooper Chelmsford Dealer Principal response
"Thank you very much for taking the time to complete the Survey and give us this feedback, please accept my apologies the repair took alot longer than planned. Regards Stewart Hicks Dealer Principal."
"the staff were excellent very helpful, extremely friendly and I had a lovely coutesy car."
Cooper Chelmsford Dealer Principal response
"Thank you very much for taking the time to complete the Survey and award such positive marks. Thank you also for your custom with Cooper Chelmsford. Regards Stewart Hicks Dealer Principal."
"I asked for a particular date for the appointment, they said there was not a courtesy car available. I was provided with a car from Enterprise they were 50 minutes late. I was also given one of the smallest cars on the market to drive."
Cooper Chelmsford Dealer Principal response
"Thank you for taking the time to complete the Survey. Please accept my apologies for the poor level of Service from Enterprise. We have discussed this with them. Regards Stewart Hicks Dealer Principal."
"The only issue was that the car had been repaired though I was still kept waiting had to chase up completion myself. Otherwise usual excellent service."
Cooper Chelmsford Dealer Principal response
"Thank you very much for giving us such positive comments, please accept my apologies we did not quite give you a full 5 Star Service on this visit. Regards Stewart Hicks Dealer Principal."
"The service desk was efficient and kept me up to date on the progress of the service and MOT."
Cooper Chelmsford Dealer Principal response
"Thank you very much for giving us a maximum score and 5 Stars, we really appreciate the very positive feedback also. Regards Stewart Hicks Dealer Principal."
"The customer service is excellent - they even send a text the night before to remind you of the appointment."
Cooper Chelmsford Dealer Principal response
"Thank you very much for taking the time to complete this survey and award us 5 Stars in addition to your positive comments. Regards Stewart Hicks Dealer Principal."
"Extremely good service"
Cooper Chelmsford Dealer Principal response
"Thank you for taking the time to complete the Survey. Please accept my apologies we have not delivered a 5 Star Service on this occasion. Regards Stewart Hicks Dealer Principal."
"It was five in every respect. I was surprised to hear about the recall by text, I called a central booking service centre in Norwich."
Cooper Chelmsford Dealer Principal response
"Thank you very much for taking the time to complete this survey and award us 5 Stars. Thank you also for your feedback on our communication. Regards Stewart Hicks Dealer Principal."
"It was a recall issue. They completed it really quickly."
Cooper Chelmsford Dealer Principal response
"Thank you for this feedback, we are working very hard to give a 5 Star Service to every Customer on every occasion. Regards Stewart Hicks Dealer Principal."
"The insurance claim for tyre cover was hard work."
Cooper Chelmsford Dealer Principal response
"Thank you very much for completing this Survey and giving us this feedback, we have reviewed your comments and will work hard to make sure this is not replicated. Many thanks. Stewart Hicks Dealer Principal."
"dealer fairly helpful once problem was confirmed"
Cooper Chelmsford Dealer Principal response
"Thank you very much for completing the Survey and awarding us 5 Stars. We really appreciate your feedback on our level of Service. Many thanks Stewart Hicks Dealer Principal."
"Very Good, had engine problems but this was corrected by the next morning. Chris Oscroft was very helpful."
Cooper Chelmsford Dealer Principal response
"Thank you very much for taking the time to complete the Survey and award such positive marks. I also very much appreciate you complimenting on the level of Service from Chris. Regards Stewart Hicks Dealer Principal."
"Very good service and valet.the car aswell."
Cooper Chelmsford Dealer Principal response
"Thank you very much for completing the Survey and awarding us 5 Stars. We really appreciate your feedback. Many thanks Stewart Hicks Dealer Principal."
"The staff are efficient but the parking is tight."
Cooper Chelmsford Dealer Principal response
"Thank you for this feedback, the Service Department is working very hard as a team give a 5 Star Service to every Customer on every occasion including our parking. Regards Stewart Hicks Dealer Principal."
"there was a service advised as required and the vehicle did go back at a later date. TOM in the service department went above and beyond to make sure that the service was excellent"
Cooper Chelmsford Dealer Principal response
"Thank you taking the time to complete the survey and give us very positive feedback about Tom also. Regards Stewart Hicks Dealer Principal."
"Very quick and efficient"
Cooper Chelmsford Dealer Principal response
"Thank you very much for completing the Survey and awarding us 5 Stars with a maximum score. We really appreciate you being an advocate of the Service Department. Many thanks Stewart Hicks Dealer Principal."
"Gargage see to be helpful , seem to be let down by re progtrammming issues which were BMW problem no the garage."
Cooper Chelmsford Dealer Principal response
"Please accept my apologies your visit with us was not a 5 Star experience. Regards Stewart Hicks Dealer Principal."
"It took 2 visits attempts to completely repair car to restore smooth running"
"on booking the appointment the dealership were advised it was for a tyre but they didn't advise me that the tyre would have to be ordered. so my vehicle was at the dealership for 2 days."
"Very thorough and excellent service"
"Cooper Chelmsford the staff is always smiling and eager to please"
"Staff always helpful and polite"
"q"
"Servicing not up to standard, valet not good enough"
"The interior boot light had failed. Everything else had been done satisfactorily but this was forgotten. It was put down to a misunderstanding. They did redeem themselves afterwards by apologising and changing the bulb."
"Everything was spot on, minor point with the boot being hoovered"
"Chris Oscroft provided exceptional customer service, highly recommended"
"Very helpful."
"they were pretty good but they forgot to sign up the service book."
"I found it expensive."
"excellent from start to finish..5 star dealer"
Cooper Chelmsford Dealer Principal response
"Thank you very much for completing the Survey and awarding us 5 Stars. We really appreciate your feedback on our level of Service. Many thanks Stewart Hicks Dealer Principal."
"Cooper, Chelmsford maintain a good standardof care"
Cooper Chelmsford Dealer Principal response
"Thank you very much for taking the time to complete the Survey and award such positive marks. I also very much appreciate you complimenting the Service Team on their standard of care. Regards Stewart Hicks Dealer Principal."
"On one service I was told something needed doing and another dealer said it didn't need doing. I was disappointed on a test drive that I wasn't asked what my mileage was and that a diesel would not be suitable for my needs."
Cooper Chelmsford Dealer Principal response
"Thank you for taking the time to complete the Survey. Please accept my apologies we have not delivered a 5 Star Service on this occasion. Regards Stewart Hicks Dealer Principal."
"Excellent service."
Cooper Chelmsford Dealer Principal response
"Thank you very much for taking the time to complete this survey and award a maximum score with 5 Stars. Regards Stewart Hicks Dealer Principal."
"Dealer is working to resolve an intermittent fault. I'm not really convinced they have a process to do this they seem to be guessing at the moment."
Cooper Chelmsford Dealer Principal response
"Please accept my apologies we have not delivered a 5 Star Service on this occasion. We do follow a test schedule for all fault diagnosis, which sadly sometimes means a process of elimination and can be more difficult on intermittant faults."
"Entirely satisfied with Cooper BMW Chelmsford excellent customer handling skills"
Cooper Chelmsford Dealer Principal response
"Thank you very much for taking the time to complete the Survey and award such positive marks. We also very much appreciate your comments on your experience with us. Many thanks Stewart Hicks Dealer Principal."
"I only went there because Cooper had lost my locking wheel nut. They had also lost the master key. BUT the way Tom in service handled things was perfect"
Cooper Chelmsford Dealer Principal response
"Thank you very much for taking the time to complete the Survey. We also very much appreciate you complimenting Tom on the level of Service he gave you. Well done Tom. Regards Stewart Hicks Dealer Principal."
"Did not listen to my issues."
"Booking the car in was good. However the car was returned with additional unexplained mileage, adjustments to the cars electronic settings and an addtional fault associated with the initial repair. None of which they seemed too concerned about."
Cooper Chelmsford Dealer Principal response
"Please accept my apologies we did not explain this better at the time, to rectify the window fault we had to re-programme the control unit which sadly restore's all the original factory settings and altered the mileage by the 5 miles you describe."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Everybody involved were very professional,helpful and competent."
"very good customer service, good welcome and helpful with completing purchase"
"Good Got me a good deal. Reassured and kept the word on the date of delivery if not early . Very pleasant. Prompt communication and updates. Got the sun and paint protection done in time. Caroline has been brilliant with her help and support."
"Very proffesional, they seem to go that extra mile to suit your needs, never to much trouble and friendly"
"very pleased with the dealership service"
"Great staff, excellent test drive"
"Vicky Clark was particularly impressive. A first class performance"
"The dealership that goes the extra mile .Superb service"
"The team were very helpful, responding to my needs as an individual. Very impressed with all levels of attention."
"Caroline McLaren is a salesperson of the highest standard. The sales process, handover and follow up have been extremely well handled"
"brilliant if only all everything i purchased came with the level of customer service practiced by the team at chelmsford"
"Everybody I met was helpful and very friendly. I found BMW's description of available options somewhat confusing at times but the sales person carefully explained everything I asked."
"Could not have had a better experience"
"Victoria Clarke was excellent, gave the best service possible, along with Mark"
"Cooper Chelmsford could not accommodate our needs any better"
"only delay was 2 days extra on delivery date"
"Was totally satisfied The showrrom was spotless and all staff very pleasant"
Cooper Chelmsford Dealer Principal response
"Thank you very much for completing the Survey and awarding us 5 Stars. We really appreciate your feedback on your experience with Chris during the purchase of your New Vehicle and you for choosing Cooper Chelmsford. Regards Stewart Hicks."
"Excellent."
Cooper Chelmsford Dealer Principal response
"Thank you very much for taking the time to complete this survey and award us with 5 Stars. Regards Stewart Hicks Dealer Principal."
"Chris Kirby was excellent"
Cooper Chelmsford Dealer Principal response
"Thank you very much for completing the Survey. We really appreciate your feedback on your experience with Chris during the purchase of your New Vehicle from Cooper Chelmsford. Regards Stewart Hicks."
"The X6 is fantastic and the team at Chelmsford were brilliant, they really looked after me."
Cooper Chelmsford Dealer Principal response
"Thank you very much for taking the time to complete the Survey and award such positive marks. I also very much appreciate you specifically complimenting the team here at Chelmsford."
"caroline was great kept me informed all the way 100"
Cooper Chelmsford Dealer Principal response
"Thank you very much for taking the time to complete the Survey and award such positive marks. I also very much appreciate you specifically complimenting Caroline on her level of Service. Regards Stewart Hicks Dealer Principal."
"I was treated as a valued customer and having previously purchased a 1 Series and Mini from the dealership, looked forward to discussing my new car with them"
Cooper Chelmsford Dealer Principal response
"Thank you very much for completing the Survey and awarding us 5 Stars. We really appreciate your feedback on your experience with Chris during the purchase of your New Vehicle and you continuing to choose Cooper Chelmsford. Regards Stewart Hicks."
"We were made to feel special from arrival to departure, and there was no rush to complete proceedings. The paperwork was completed thoroughly and professionally and everything was carefully explained in detail."
Cooper Chelmsford Dealer Principal response
"Thank you very much for taking the time to complete this survey and award a maximum score with 5 Stars. Thank you also for complimenting both Alex and Mark in your separate note. Regards Stewart Hicks Dealer Principal."
"Sales Executive, Chris Kirby was first class."
Cooper Chelmsford Dealer Principal response
"Thank you very much for taking the time to complete this survey and award a very strong score with 5 Stars. Thank you also for mentioning the Chris specifically. Regards Stewart Hicks Dealer Principal."