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Wrong tyre fitted which could have led to an insurance problem and wrong advice given re MOT
The service provided by Laura and Joanna was professional and polite. Importantly they went the extra mile, and were good natured and extremely helpful. A credit to their company and to BMW.Well done
Given precise personnel service
Didn't feel like we were valued as a customer, long delays in people coming back to us with answers, eveything still not sorted.
All aspects of service were very efficient.
Would be 5* but tyre pressure warning came on having left the dealer having been for end of warranty service so tyre pressures cant gave been checked..
I have all ways received good service from your garage
I was surprised that I did not receive a emissions cert from the MOT test and was told by the test mechanic there was not one as the emissions were zero and he could not produce one! Today our Nissan was MOT'd and we received one why not Coopers?
No issues. Clear communication. Efficient service.
Easy to get vehicle booked in, staff very efficient, the health check video from under the car was informative and gives a good perspective of whats happening under the car. I was offered a free valet, interior and outside.
Nothing not to be unhappy about
Poor communication from the sales side - still waiting for the replacement door trim.
An inexperienced salesman sold me the car however he tried very hard and did well. The sale process took too long about 3 hours. On collection the paperwork was not ready which took nearly an hour and did not leave much time for the handover.
Helpful, coerteous, thorough
Service got done on time.Specific request (to not wash the car) was remembered without prompting Offered the use of an office to work while I waited
On this occasion I had to wait 5 days for delivery of a winter tyre and then over 3 hours to have it fitted, disappointing as service is normally excellent
Took the car in on the Wednesday at 8.00am, got a phone call in the afternoon saying it would not be available that day.This being my 3rd new car purchased from this dealership I had imagined that I was a much more valued customer then that.
Cooper Chelmsford provided an excellent service and kept me informed throughout.
Only one disappointment, courtesy car not available as promised but happy with the provision of taxis
Way over priced.. not l4l replacement car and bad free wash!Staff come across are rude and above them selfs
serviced while i waited
Very efficient and prompt service.
I was informed that there was a nail in one of the tyres late on in the day. I subsequently had this nail removed elsewhere and was told it was a very small nail that would not impact the tyre when removed and could have been removed at BMW garage.
Laura , Abbie and Livvy are amazing Joanan has the warmest welcome ! thankyou girls for all you knowledge and hard work
Good level of personal service - some confusion re service outcome and any work needed
Punctual collection/redelivery, and constant updates on servicing
Friendly customer service. Comprehensive video service email log which provides clear and informative description of the service and any faults found, and recommendations.
Took a full day for software update and car returned without wash or vacuum after being asked if this was wanted and confirmed as done on receipt
Car was well looked after, pricing was good
It good that you get a video on a quick run down on the car, it give it the nice personal touch, as we as backed up form your customer service front desk staff.
Poor service . Formal complaint under process With significant delay in answering the complaint from this branch
Livvy was the lady who looked after me and she was very professional in all she did from seeing me in to informing me of progress to letting me know when my car was ready,
because of the arrogance of the service representative I had a completely bad experience with this warranty work that had to be carried out.
All good-as usual car not cleaned very well!
There is always room for improvement
The dealership was clean well presented and the staff were helpful.
Friendly, professional and concentrate on customer satisfaction
No problems with anything regards service and MOT.
Bad attitude from some of the service staff, no enthusiasm, lack of interest and no communication and not for the first time. Like two of my friends I will not be returning. Shame because the sales department have been great over the last four BMW's
Livvy is proactive and knowledgeable and she always looks for the solution to any issues.
I had a 'brake fluid change' with a timed appointment at my convenience.
The very prompt attention given to the problem which I had with a new car?
The serveice went exactly as they said it would with no issues
Cant quite put completely satisfied as service still ongoing.
Easy to book and arrange service, not always easy to get a courtesy car.
We were offered a free service due to everything not being 100% when we picked our car up in June 2017 however when I booked the car in recently no record of this offer was on file. It was resolved but it was embarrassing to have to prompt people.
The staff made it a great experience
Aside from the lack of communication we were advised of a part replacement costing £417 which I have since clarified as being covered by our used car warrenty.
The staff in the dealership ensure a pleasing experience and that the work is completed to satisfaction
The car developed a "computer fault" showing loads of false errors. Problem not really fixed, but software updated and reset. I actually drove away and display not working; returned car immediately, back in workshops for few minutes, all OK now.
The repair took 2 days which i was not expecting, but Cooper Chelmsford did organise a taxi for me to get home and then again in the morning to get to work, at there cost.
I was greeted by smiling staff and given very nice coffee!
I am very satisfied that finally the work has been done to my car that Colchester wouldn't do
The process was simple from beginning to end and was delivered with no problems
Expensive for an oil change and filter, especially as the next service is due in only 5,000 miles! I did manage to secure a discount despite a few blank looks from staff.
Great service kept me in formed
Cheerful and efficient staff
Overall the service experience was good. However I did have to return to get an update.
Adblue top up required one day after service completed. Given the low cost of this product and being an integral part of the safe running of the car I would have thought this would have been checked and rectified as part of the service.
See 1 above.
Done just within stated time frame. Staff were relatively friendly.
Always good, but I had to telephone twice as service reception didn't phone me back to book car in as promised.
Did not like the fact that I was quoted one price and ending up paying double.
Easy and painless
service staf where amazing as was the sales staff found on occasion took a long while my call to be answered
service was due Oct it was when I called in December and questioned my service was I told yes it was an oversight on bmw behalf, my car was in Oct for mot not sure why this was missed I expect another service b4 Nov 18 as I have a service pack
Always well looked after by the service team. Loan car clean and ready and more importantly suitable for my family!!
Great customer service car ready on time
Everything on the day was fine but i reported a warning relating to the drivetrain which had been coming up and was told this had been checked and was all ok however now have the same warning coming up.
Fast and efficient service
Service done effectively, car cleaned and polished, and a lift to and from the station - just what I wanted.
Sean kept me up to date with everything and I think that's very good
Very professional in all aspects
Car came back clean and taken care of. Staff were friendly and helpful.
Polite down to earth service. Also you clean my car.
Very good pickup and return service. Niggles remain that Coopers still refuse to acknowledge damage to the nearside rear wheel rim [previously kerbed but restored by me].Just an admission and apology was needed.
I felt that after the MOT had been completed they sorted out a couple of queries I had in addition . I could well have been saddled with a bill for unnecessary work, so it is good to know that the company is trustworthy and honest.
Car problem fixed but a software update deleted all my pre-saved radio channels!! Perhaps I should have been pre-warned/advised?
Well car came back fixed and clean and the hire car they gave me was
All-wheel alignment was done in a professional manner - they suggested putting my Summer wheels/ tyres on, as that set up is obviously on the car for 75% of the year & then swopped the wheels/tyres back to the Winter ones. Changed rear pads too.
Car failed its MOT the day after the service. But I was able to keep the loan car while it was off the road for a week. A single replacement shock absorber was quoted at about £750, thankfully I still had a week of warranty to go.
Completely satisfied. Nothing more to say.
Friendly staff and helpful answers
Test drive with Ryan and the explanations here provided were excellent. Great attention to detail and he was the reason i decided on BMW. Delivery of the car didnt have the expected wheels so it was disappointing.
See above. Plus emails promising Id hear in 48 hours about my collection - but I didnt. Random emails about sorry we couldnt help that made no sense. And really poor communications about my repair - or lack of it.
First class, Tom Randerson had very good knowledge of the product. Found the car that I wanted (X5) did not take long to sort out a deal that was right for me.
All paperwork was completed promptly. On arrival the car was ready to be collected and I was given a full overview of the car and my monthly requirements
The service I have experiences so far, has been the very best. I can not imagine it could be better anywhere else.
Salesmen were very helpful
Fantastic support from all members of staff, even when the car was late being prepared Andrew took time to drop my son to his Christmas party! Fantastic service and I love my new car.
all went smoothly, everything happened as I was advised.
every thing was straight forward was well informed all the time