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ABOUT US COOPER CHELMSFORD.

Find out more about what we do and our team.

Meet the team

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Stewart Hicks

Head Of Business

Tom Barnett

Transaction Manager

Fraser Gray

Transaction Manager

Andrew Knighton

Transaction Manager

Daniel Beckett

Transaction Manager

Joe Nicholls

Service Manager

Kim Harrold

Local Business Development Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The work was done well and I appreciated the video of the car's inspection. But its return was delayed over a weekend by ordering the wrong spares and the assistant failed to give credit for my insurance warranty until I drew attention to it.

Service

Been with Chelmsford for a long period now

Service

Very satisfied now that the correct tyres have been fitted.

Service

On the day I had booked I handed my vehicle keys to the service department desk and I was asked if I would like my vehicle to be cleaned and washed after the MOT was completed. Again I left feeling that I had been looked after extremely well.

Service

Very nice people.

Service

completely satisfied over experience was good

Service

Clean surroundings and friendly service

Service

They did the recall work as required.

Service

Almost a perfect score. The other reason it's not is because the car still reminds me a service is due when I start it.

Service

Comfortable waiting area. Great drinks machine. Accurate time given for completion of work

Service

Prompt, polite and courteous throughout.

Service

The recall service took sometime to take place - but on the day was pleased that the car has been sorted now!

Service

Everything was done correctly and the courtesy car was superb!

Service

Local garage excellent service

Service

The staff

Service

Car was booked in Friday , I was told to come back at 5 to collect if they had it rung me I left in good time to collect my car to only be called when I was 5 mins away to say that the car had not been looked at even though it had been there since 8

Service

As above, false sales and timing was to long for someone who has to work and you won't do a recall on the weekend and no loan cars!

Service

The service advisor was very good however unfortunately although a part has been replaced the fault has re-occured and I need to return my car again which is an inconvenience.

Service

Livvy the customer service lady did everything she said she would do in the timescales she committed to. the work was conducted in a profesional manor and the car was returned in a clean state. Perfect customer service.

Service

Great service team and very helpful front desk

Service

Good customer service. Friendly and efficient

Service

Real customer care again lead by Tony Burke.

Service

Excellent communication between BMW dealership and customer and work completed on time and a professional and friendly approach. The workmanship is to a high standard.

Service

When I rang to arrange a date to have my car booked in, reception said service would call me back but know one did? They either didn't get the message or service forgot to call me back

Service

Poor attitude

Service

Apart from a couple of instances where I had to wait too long to be put through to the service department, everything has been prompt, clearly explained and friendly.

Service

Easy to do business with.

Service

The service was top class, no effort required and the fault diagnosed at check in. I was always kept up to date by Laura whom made this all so easy even via email in case I was in meetings

Service

No mention was made that I required 2 front tyres. Car delivered back to me with 2 illegal tyres. Washers filled with water only?? Valet was shocking. Was asked if I would like car to be cleaned in and out so had not done it myself and wish I had.

Service

Everything was carried out as planned and slightly under estimate

Service

They are fixing it. Didn’t sell it to us so they have been very helpful

Service

my car was returned serviced m.o.t and cleaned very satisfied

Service

The attentiveness and consideration of the service dept as manifested by ' LivvyButler ' was exemplary .

Service

Had problems checking car in - 4 girls at service reception all on phone. Told to wait in customer area and was forgotten for 30 mins

Service

Was advised car was to be ready in 1.5 hours.Took over 2 hours to do.Car was cleaned but not very well

Service

there was no one available to answer basic questions

Service

Good time . Did not find any problems

Service

The staff were obnoxious, rude, argumentative and unhelpful.

Service

As stated above major reason for visit was replace brake fluid and deal with brake calipers sticking. Only brake fluid changed and MOT.

Service

As previously stated

Service

Car issue was resolved on the same day without any inconvenience to me as courtesy vehocle was provided.

Service

Car wasn’t cleaned, brake fluid service indicator wasn’t reset, didn’t pick up the handbrake isn’t holding, didnt re fill the screen wash. All basic stuff for a £500 service!

Service

Always very helpful and go out their way to help with anything.

Service

Craig, the salesman, didn’t bother to get back to me after ringing him twice. I decided to take my business to Fairfield BMW where I had a salesman who bothered to listen to us and we settled on a good deal on a new car.

Service

Every time I book my car in for either a service I am treated with the utmost courtesy, care and professional support. From the booking to taking my car in and receiving a hire car, totally hassle free.

Service

Always happy and smiling and polite

Service

lots of rooms for improvements could’ve been pleasant experience.

Service

On this occasion I was told a problem was fixed. Later to be told it wasn't and I need to pay over £600 to fix it. It took three days to diagnose and fix a leaking radiator.

Service

The welcome is always friendly and the service advisers are great. However, maybe I was just unlucky, I was not impressed by the organisation with the "job scheduling". I do like the video sent by a technician of the underside of the car.

Service

Did not feel they made me have any unnecessary work done to me car

Service

The service team dealt with the issue straight away and booked my car in to be checked as the engine management light had come on. The faulty part was replaced under warranty with no quibbles.

Service

Extremely happy with technician and Service advisor. Service Advisor was helpful and courteous.Video was excellent and I was confident a good job would be done.

Service

It would be nicer if the two ladies on the service desk were a bit more customer focused / friendly! (Excluding Livvy as she is always happy / helpful and friendly).

Service

They did the job , as described, the cost was as quoted and the car returned shining .

Service

The whole experience of dealing with Cooper Chelmsford is just awful. It starts by not being able to park your car...followed up by a huge queue to get to see an advisor...a waiting area that has no newspapers. pls call for full info

Service

A number of the electronic settings (trip data etc.) had been reset which I found annoying.

Service

I waited an extra 2 weeks to get a loan car. Turned up, booking had been cancelled, no car was available and no notes to say MOT was free as agreed upon sale. They fitted me in, gave me a lift, waived fees. But it should've been straightforward.

Service

As per my email of complaint

Service

You highlighted a fault during end of warranty checks/MOT, requesting car to be booked for repair. You now decide the oil leak is not bad enough to be repaired. Oil leaks will get worse and I hope you wont charge due to car being now out of warranty

Service

A whole day and no work done - not impressed. The following day I checked my car location again, around mid-day, and it was in the garage. I received a video health check that included favourable comments on my winter tyres - that was nice, but

Service

Its a shame as the mechanic was lovely, but the lady in the services department was possible the worst person I have had to deal with

Service

It was a while you wait service and was promised no more than 90 minutes it was more than double this time for a simple brake fluid change.

Service

Service ok the rest poor, see above

Service

See above - I do not expect my car to come away from a service with damage caused to various parts of it's interior.

Service

was quoted a price for tracking which was expensive to start with. I agreed to it to be informed it was not 99 pounds but 250!!!! went to ATS.

Service

Because everything was dealt with professionally and I had no problems whatsoever.

Service

Paperwork said that I had a complimentary car wash, if I had known it was free, I would have had it done

Service

As above. £279 our of pocket no apology or explaination.

Service

the work was completed exactly as it was explained to me.

Service

Quick and efficient service

Service

When my car first arrived at Cooper's I was regularly informed by my service advisor as to the progress of my car. However, this stopped after the first day and on three occasions I had to chase the progress of my car. My car was not cleaned, I asked

Service

Not much needed to be done simple MoT

Service

Nice environment, knowledgable and professional staff

Sales

Friendly knowledgeable sales person

Sales

Service from Ryan was excellent. My only comment would be that it should be a lot easier to find a range of cars within price range as opposed to pushing one's outside budget and negotiating down

Sales

Excellent. The Sales Executive, Ryan Lugg, was excellent.

Sales

Everything was super smooth start to finish and dealt with quickly and professionally.

Sales

When it was finally ready handover took place on the side of the building while we were in others way. It was rushed because i was encroaching on his next appoitment and the only things explained was the gearbox and a few features of the satnav

Sales

I was kept informed regularly of where the car was in the process from build to delivery

Sales

The sales guy Andrew Unwin offered a great Ballance of knowledge and professionalism. It seemed nothing was too much trouble

Sales

Andrew made the whole process simple and exciting and car arrived ahead of schedule. Would have appreciated more than 24 miles petrol, other dealerships have always put at least a quarter of a tank in.