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ABOUT US COOPER CHELMSFORD.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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BMW Approved Used Cars

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BMW Innovation.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Stewart Hicks

Head Of Business

Tom Barnett

Transaction Manager

Fraser Gray

Transaction Manager

Andrew Knighton

Transaction Manager

Daniel Beckett

Transaction Manager

Joe Nicholls

Service Manager

Kim Harrold

Local Business Development Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

lots of rooms for improvements could’ve been pleasant experience.

Service

On this occasion I was told a problem was fixed. Later to be told it wasn't and I need to pay over £600 to fix it. It took three days to diagnose and fix a leaking radiator.

Service

The welcome is always friendly and the service advisers are great. However, maybe I was just unlucky, I was not impressed by the organisation with the "job scheduling". I do like the video sent by a technician of the underside of the car.

Service

The service team dealt with the issue straight away and booked my car in to be checked as the engine management light had come on. The faulty part was replaced under warranty with no quibbles.

Service

Did not feel they made me have any unnecessary work done to me car

Service

Extremely happy with technician and Service advisor. Service Advisor was helpful and courteous.Video was excellent and I was confident a good job would be done.

Service

They did the job , as described, the cost was as quoted and the car returned shining .

Service

It would be nicer if the two ladies on the service desk were a bit more customer focused / friendly! (Excluding Livvy as she is always happy / helpful and friendly).

Service

The whole experience of dealing with Cooper Chelmsford is just awful. It starts by not being able to park your car...followed up by a huge queue to get to see an advisor...a waiting area that has no newspapers. pls call for full info

Service

A number of the electronic settings (trip data etc.) had been reset which I found annoying.

Service

You highlighted a fault during end of warranty checks/MOT, requesting car to be booked for repair. You now decide the oil leak is not bad enough to be repaired. Oil leaks will get worse and I hope you wont charge due to car being now out of warranty

Service

As per my email of complaint

Service

I waited an extra 2 weeks to get a loan car. Turned up, booking had been cancelled, no car was available and no notes to say MOT was free as agreed upon sale. They fitted me in, gave me a lift, waived fees. But it should've been straightforward.

Service

Its a shame as the mechanic was lovely, but the lady in the services department was possible the worst person I have had to deal with

Service

Service ok the rest poor, see above

Service

A whole day and no work done - not impressed. The following day I checked my car location again, around mid-day, and it was in the garage. I received a video health check that included favourable comments on my winter tyres - that was nice, but

Service

It was a while you wait service and was promised no more than 90 minutes it was more than double this time for a simple brake fluid change.

Service

See above - I do not expect my car to come away from a service with damage caused to various parts of it's interior.

Service

was quoted a price for tracking which was expensive to start with. I agreed to it to be informed it was not 99 pounds but 250!!!! went to ATS.

Service

Because everything was dealt with professionally and I had no problems whatsoever.

Service

Paperwork said that I had a complimentary car wash, if I had known it was free, I would have had it done

Service

Quick and efficient service

Service

When my car first arrived at Cooper's I was regularly informed by my service advisor as to the progress of my car. However, this stopped after the first day and on three occasions I had to chase the progress of my car. My car was not cleaned, I asked

Service

As above. £279 our of pocket no apology or explaination.

Service

the work was completed exactly as it was explained to me.

Service

Not much needed to be done simple MoT

Service

I had to wait to book the vehicle in.I was asked it I would like the car cleaned, it wasn't doneI was called 15 minutes before closing to let me know the car was ready, I live 25 mins awayI went to collect the car and had to wait nearly 45 minutes

Service

See above response. Happy to talk through all the issues I have with Cooper Chelmsford

Service

Again great service, very prompt

Service

Not prepared to listen or help.

Service

very happy with service given

Service

Kind assistance

Service

First class service

Service

Great customer service and good quality product

Service

We have had some ongoing issues with our 'computer' giving us erroneous messages. On this occasion Livvy dealt with it extremely well and sorted it out urgently as we were driving to Scotland. She was brilliant.

Service

Fine

Service

Inconvenienced quite significantly. Was told I needed to leave the Vehicle for repair for a further 3 days. There was no courtesy car offered to me either!

Service

Seeabove

Service

Great customer service

Service

Good service and willing to help to solve your problem.

Service

no reason to find any fault

Service

Courteous and efficient service

Service

Cooper overall as a dealer - DisgracefulPaul Stock and Matt service manager are a credit to the companyI would never use or recommend cooper to anyone.Very much take your money and run.2 attempts to fix faults that should never have been there.

Service

Grease marks were left on the passenger seat and inside trim on the driver’s door. It would have taken seconds to check and remove before giving it back to me.

Service

Only because the car had to go back for a part that was already meant to be ordered in

Service

All phone calls were returned as promised everything ran smoothly they gave me a discount on my service and a complimentary vehicle wash which left me with a smile on my face

Service

Informed of progress arranged replacement car available.Not needed as repair completed so quickly

Service

No problems

Service

Booking the service for a time and date that suited me was easy and I was given an estimate of the cost over the phone. When I dropped my car off I was given a slightly higher estimate of the cost so I can't give 5 stars here. But overall very good.

Service

Pick the car up. Did the work. Dropped the car and have me updates.

Service

Picked up my car in morning and got it back in afternoon, with no inconvenience to me

Service

Service carried out whilst waiting, facilities provided were very good.

Service

I have down rated this section because of your service reception. The following day from my service I e mailed the lady dealing with my service for a price on replacement tyres and as of now have not had a reply. This is future business you have lost

Service

The service provided by Laura and Joanna was professional and polite. Importantly they went ‘the extra mile’, and were good natured and extremely helpful. A credit to their company and to BMW.Well done

Service

Given precise personnel service

Service

Would be 5* but tyre pressure warning came on having left the dealer having been for end of warranty service so tyre pressures can’t gave been checked..

Service

All aspects of service were very efficient.

Service

I have all ways received good service from your garage

Service

Nothing not to be unhappy about

Service

Easy to get vehicle booked in, staff very efficient, the health check video from under the car was informative and gives a good perspective of what’s happening under the car. I was offered a free valet, interior and outside.

Service

I was surprised that I did not receive a emissions cert from the MOT test and was told by the test mechanic there was not one as the emissions were zero and he could not produce one! Today our Nissan was MOT'd and we received one why not Coopers?

Service

No issues. Clear communication. Efficient service.

Service

Helpful, coerteous, thorough

Service

An inexperienced salesman sold me the car however he tried very hard and did well. The sale process took too long about 3 hours. On collection the paperwork was not ready which took nearly an hour and did not leave much time for the handover.

Service

Service got done on time.Specific request (to not wash the car) was remembered without prompting Offered the use of an office to work while I waited

Service

Cooper Chelmsford provided an excellent service and kept me informed throughout.

Service

On this occasion I had to wait 5 days for delivery of a winter tyre and then over 3 hours to have it fitted, disappointing as service is normally excellent

Service

Took the car in on the Wednesday at 8.00am, got a phone call in the afternoon saying it would not be available that day.This being my 3rd new car purchased from this dealership I had imagined that I was a much more valued customer then that.

Service

Only one disappointment, courtesy car not available as promised but happy with the provision of taxis

Service

serviced while i waited

Service

Very efficient and prompt service.

Service

see above

Service

Laura , Abbie and Livvy are amazing Joanan has the warmest welcome ! thankyou girls for all you knowledge and hard work

Service

I was informed that there was a nail in one of the tyres late on in the day. I subsequently had this nail removed elsewhere and was told it was a very small nail that would not impact the tyre when removed and could have been removed at BMW garage.

Service

Good level of personal service - some confusion re service outcome and any work needed

Service

Punctual collection/redelivery, and constant updates on servicing

Service

Friendly customer service. Comprehensive video service email log which provides clear and informative description of the service and any faults found, and recommendations.

Service

When it was finally ready handover took place on the side of the building while we were in others way. It was rushed because i was encroaching on his next appoitment and the only things explained was the gearbox and a few features of the satnav

Sales

I was kept informed regularly of where the car was in the process from build to delivery

Sales

The sales guy Andrew Unwin offered a great Ballance of knowledge and professionalism. It seemed nothing was too much trouble

Sales

Andrew made the whole process simple and exciting and car arrived ahead of schedule. Would have appreciated more than 24 miles petrol, other dealerships have always put at least a quarter of a tank in.

Sales

no problems experienced whatsoever

Sales

I had time and availability constraints; which were accommodated by bmw staff.

Sales

Informed at all times handover smooth and trouble free.

Sales

Ryan and Matt were very helpful, due to my insurance policy I needed a tracker fitted. They managed to fit a tracker at very short notice.

Sales

as in the first paragraph it speaks for it's self they put themselves out to oblige .

Sales

The service and knowledge about products are excellent.

Sales

As above I was told I could review the spec I have ordered as it wouldn't be going through production for a couple of weeks. I reviewed it within two days and expected the spec to have updated before build but it wasn't.

Sales

Everyone is always very polite and attentive

Sales

Everybody was friendly and helpful

Sales

1. The dealer tried to make me pay an extra £1,000 on the day of delivery. Luckily I had my original signed order with the original amount. 2. There was a dent in the bonnet of the car. 3. The dealership was very run down and tired looking

Sales

Completely satisfied. Nothing more to say.