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The work was done well and I appreciated the video of the car's inspection. But its return was delayed over a weekend by ordering the wrong spares and the assistant failed to give credit for my insurance warranty until I drew attention to it.
Been with Chelmsford for a long period now
Very satisfied now that the correct tyres have been fitted.
On the day I had booked I handed my vehicle keys to the service department desk and I was asked if I would like my vehicle to be cleaned and washed after the MOT was completed. Again I left feeling that I had been looked after extremely well.
Very nice people.
completely satisfied over experience was good
Clean surroundings and friendly service
They did the recall work as required.
Almost a perfect score. The other reason it's not is because the car still reminds me a service is due when I start it.
Comfortable waiting area. Great drinks machine. Accurate time given for completion of work
Prompt, polite and courteous throughout.
The recall service took sometime to take place - but on the day was pleased that the car has been sorted now!
Everything was done correctly and the courtesy car was superb!
Local garage excellent service
Car was booked in Friday , I was told to come back at 5 to collect if they had it rung me I left in good time to collect my car to only be called when I was 5 mins away to say that the car had not been looked at even though it had been there since 8
As above, false sales and timing was to long for someone who has to work and you won't do a recall on the weekend and no loan cars!
The service advisor was very good however unfortunately although a part has been replaced the fault has re-occured and I need to return my car again which is an inconvenience.
Livvy the customer service lady did everything she said she would do in the timescales she committed to. the work was conducted in a profesional manor and the car was returned in a clean state. Perfect customer service.
Great service team and very helpful front desk
Good customer service. Friendly and efficient
Real customer care again lead by Tony Burke.
Excellent communication between BMW dealership and customer and work completed on time and a professional and friendly approach. The workmanship is to a high standard.
When I rang to arrange a date to have my car booked in, reception said service would call me back but know one did? They either didn't get the message or service forgot to call me back
Apart from a couple of instances where I had to wait too long to be put through to the service department, everything has been prompt, clearly explained and friendly.
Easy to do business with.
The service was top class, no effort required and the fault diagnosed at check in. I was always kept up to date by Laura whom made this all so easy even via email in case I was in meetings
No mention was made that I required 2 front tyres. Car delivered back to me with 2 illegal tyres. Washers filled with water only?? Valet was shocking. Was asked if I would like car to be cleaned in and out so had not done it myself and wish I had.
Everything was carried out as planned and slightly under estimate
They are fixing it. Didnt sell it to us so they have been very helpful
my car was returned serviced m.o.t and cleaned very satisfied
The attentiveness and consideration of the service dept as manifested by ' LivvyButler ' was exemplary .
Had problems checking car in - 4 girls at service reception all on phone. Told to wait in customer area and was forgotten for 30 mins
Was advised car was to be ready in 1.5 hours.Took over 2 hours to do.Car was cleaned but not very well
there was no one available to answer basic questions
Good time . Did not find any problems
The staff were obnoxious, rude, argumentative and unhelpful.
As stated above major reason for visit was replace brake fluid and deal with brake calipers sticking. Only brake fluid changed and MOT.
As previously stated
Car issue was resolved on the same day without any inconvenience to me as courtesy vehocle was provided.
Car wasnt cleaned, brake fluid service indicator wasnt reset, didnt pick up the handbrake isnt holding, didnt re fill the screen wash. All basic stuff for a £500 service!
Always very helpful and go out their way to help with anything.
Craig, the salesman, didnt bother to get back to me after ringing him twice. I decided to take my business to Fairfield BMW where I had a salesman who bothered to listen to us and we settled on a good deal on a new car.
Every time I book my car in for either a service I am treated with the utmost courtesy, care and professional support. From the booking to taking my car in and receiving a hire car, totally hassle free.
Always happy and smiling and polite
lots of rooms for improvements couldve been pleasant experience.
On this occasion I was told a problem was fixed. Later to be told it wasn't and I need to pay over £600 to fix it. It took three days to diagnose and fix a leaking radiator.
The welcome is always friendly and the service advisers are great. However, maybe I was just unlucky, I was not impressed by the organisation with the "job scheduling". I do like the video sent by a technician of the underside of the car.
Did not feel they made me have any unnecessary work done to me car
The service team dealt with the issue straight away and booked my car in to be checked as the engine management light had come on. The faulty part was replaced under warranty with no quibbles.
Extremely happy with technician and Service advisor. Service Advisor was helpful and courteous.Video was excellent and I was confident a good job would be done.
It would be nicer if the two ladies on the service desk were a bit more customer focused / friendly! (Excluding Livvy as she is always happy / helpful and friendly).
They did the job , as described, the cost was as quoted and the car returned shining .
The whole experience of dealing with Cooper Chelmsford is just awful. It starts by not being able to park your car...followed up by a huge queue to get to see an advisor...a waiting area that has no newspapers. pls call for full info
A number of the electronic settings (trip data etc.) had been reset which I found annoying.
I waited an extra 2 weeks to get a loan car. Turned up, booking had been cancelled, no car was available and no notes to say MOT was free as agreed upon sale. They fitted me in, gave me a lift, waived fees. But it should've been straightforward.
As per my email of complaint
You highlighted a fault during end of warranty checks/MOT, requesting car to be booked for repair. You now decide the oil leak is not bad enough to be repaired. Oil leaks will get worse and I hope you wont charge due to car being now out of warranty
A whole day and no work done - not impressed. The following day I checked my car location again, around mid-day, and it was in the garage. I received a video health check that included favourable comments on my winter tyres - that was nice, but
Its a shame as the mechanic was lovely, but the lady in the services department was possible the worst person I have had to deal with
It was a while you wait service and was promised no more than 90 minutes it was more than double this time for a simple brake fluid change.
Service ok the rest poor, see above
See above - I do not expect my car to come away from a service with damage caused to various parts of it's interior.
was quoted a price for tracking which was expensive to start with. I agreed to it to be informed it was not 99 pounds but 250!!!! went to ATS.
Because everything was dealt with professionally and I had no problems whatsoever.
Paperwork said that I had a complimentary car wash, if I had known it was free, I would have had it done
As above. £279 our of pocket no apology or explaination.
the work was completed exactly as it was explained to me.
Quick and efficient service
When my car first arrived at Cooper's I was regularly informed by my service advisor as to the progress of my car. However, this stopped after the first day and on three occasions I had to chase the progress of my car. My car was not cleaned, I asked
Not much needed to be done simple MoT
Nice environment, knowledgable and professional staff
Friendly knowledgeable sales person
Service from Ryan was excellent. My only comment would be that it should be a lot easier to find a range of cars within price range as opposed to pushing one's outside budget and negotiating down
Excellent. The Sales Executive, Ryan Lugg, was excellent.
Everything was super smooth start to finish and dealt with quickly and professionally.
When it was finally ready handover took place on the side of the building while we were in others way. It was rushed because i was encroaching on his next appoitment and the only things explained was the gearbox and a few features of the satnav
I was kept informed regularly of where the car was in the process from build to delivery
The sales guy Andrew Unwin offered a great Ballance of knowledge and professionalism. It seemed nothing was too much trouble
Andrew made the whole process simple and exciting and car arrived ahead of schedule. Would have appreciated more than 24 miles petrol, other dealerships have always put at least a quarter of a tank in.