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ABOUT US COOPER CHELMSFORD.

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Glen Berry

Head Of Business

Andrew Knighton

Used Car Sales Manager

Emma Cooper

New Car Retail Manager

Robert Newstead

New Car Retail Manager

Jeremy Allen

Used Car Retail Manager

Fraser Gray

Used Car Retail Manager

Matthew Hartwell

Aftersales Manager

Martin Ambrose

Parts Manager

Tony Burke

Local Business Development Manager

Dawn Readings

Reception Manager

Jessica Hollidge

Receptionist

Abigail Copeland

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Fast and efficient service from Abbie Patton made the whole experience very simple and enjoyable.

Service

Informative staff. Good customer care, in contact regularly with updates.

Service

I didn't think the checking in and out system worked very well - being passed to 3 different receptionists. It was good to provide a valet and wash but the rear internal support was removed - not sure why? and not replaced just left in the boot.

Service

Cooper Chelmsford have always given me the type of service I expected from BMW. I am completely satisfied with my experience with them

Service

The customer service was excellent as was the thorough investigative work carried out by the technicians.

Service

Well managed and efficient service

Service

After my last recent service which dealt with the front and rear brake pads, I subsequently put my car in for the MOT and it failed as there was "missing locking wheel nuts" . which can only have occurred whilst at your Service Centre! .. NOT HAPPY!!

Service

Again it's to do with the road tax that wasn't done for my car, I guess you all know the consequences of not taxing a car for over a week.

Service

Abbie was exceptional. Unfortunately, not all of the work could be completed because parts weren't available but I've been kept informed of when they would arrive and my car has already been booked in for the repairs to be completed.

Service

Everything was done professionally and on time.

Service

I know all the guys by first name and they always remember my first name. That's an excellent touch.

Service

Excellent service, everything I would expect from Cooper BMW

Service

I have been to the dealership twice in the last two months. Once for a routine service and second time to rectify a fault on both occasions I left thinking I will always buy my future cars from these guys

Service

Really good idea to check cars entering dealership to then personally great customer at the door. Complimentary car wash also well appreciated thank you.

Service

Always helpful.

Service

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Service

As above, I will say slightly surprised as usually am very pleased.

Service

As above

Service

Overall satisfied. Did what was asked of them in the timeframe they stated. Not happy that car was returned partially washed / washed badly. The fact that this survey will not accept anything other than a 5 star ratings is very dissatisfying.

Service

Excellent

Service

Very poor service if I wanted a loan would have to wait over 3 weeks ! then told it's all done Full service in under 40 min ! did they actually do anything ?

Service

Acknowledged on arrival, dealt with promptly and car ready as discussed / required. Nothing more needed !

Service

Very satisfied as Laura kept me updated regularly of all progress.

Service

Work was completed on time, which was important as I was waiting

Service

The experience was below the normal standard I expect from a BMW dealership 1. There was no customer parking available 2. The showroom/service area was uninviting 3 I found the staff distracted and not customer focused. 4 waited approximately 30

Service

I thought I had booked an oil change and a map update but they only had the oil change recorded.

Service

Courteous and friendly service

Service

The service from the staff involved was excellent. I had pre-arranged to have my winter wheels /tyres changes a month in advance and when I arrived they were not at the service centre. I therefore had a wasted journey. The car was then collected

Service

See above

Service

Sales team good. Service team poor

Service

Service advisor was not smiling. Did not care for the fact I requested a bigger loan car even though I was told I was going to be given one

Service

Staff knowledgeable and helpful

Service

The list is too long... but if it is of real value to BMW then I'd be happy for someone to call so I can share my experiences

Service

You did was was required, No problems

Service

New set of tyres purchased recently. Off side rear developed leak. Valve needed replacement also sensor.

Service

Laura kept me up to date what was happening to my car, and finally I got someone to look into the persistent coolant leak from the intercooler expansion tank. Laura's efforts made me feel like a valued customer, and I appreciate that a lot.

Service

Problem was fixed however the problem occurred after car had end of warranty health check.

Service

It was easy to book our vehicle in for M.O.T and the service was friendly and efficient.

Service

Did the job as expected

Service

Easy to book, friendly efficient service

Service

I was told the service would take around 1 hour. It was closer to 3. The service agent explained that it was an estimated time that could be confirmed till my key was read. This was not explained on the phone

Service

Helpful staff and quick turnaround

Service

SInce have the service completed, the Ad blue light has come one saying that it needs to be refilled, i would of thought this would have been part of the service...... This is less than 2 weeks after the service has taken place.

Service

The service desk fell far short of what would be expected with messages not being passed on and in the last two visits my car has not been washed despite confirmations that it had been on my invoice. The actual work carried out was ok.

Service

The staff were very helpful and friendly

Service

not enough room to say why

Service

Only issue should have had free sat nav update available, was told I had to open the BMW connected app on my phone and I would have to do it from there but could not find anything about a free update so have now missed out.

Service

Phrases like 'aiming to get the car ready for 5.30' at about 4pm and 'we close at 6' do not inspire confidence

Service

Dealership is always professional and friendly.

Service

The simple parts ie resetting the service light seem to be the difficult part of the visit, invoice in the correct name ? And leaving your personal settings alone

Service

From booking too collecting, keeping me informed and returning the car I couldn't fault the service in any way

Service

A loan car was provided and under the circumstances I would have expected nothing else. Work was carried out but there had been no communicAtion between the sales and servicing department this added to my frustration and reflects badly on BMW.

Service

Although my courtesy car was cancelled by BMW a few days before, I was offered other arrangements to get me home and the lady phoning me was very apologetic. Hence the scoring is not higher

Service

Car was booked in for 2 small jobs. On collection after dealer said car was ready, I found that one of the jobs had not been done. Car was also not washed.

Service

I know some of the staff by name and they are always cheerful and welcoming. My car feels looked after and they give personal touch to any interaction with me.

Service

As above, very poor customer service.

Service

Same as above on the day the car was returned I had to call four times to get a response.

Service

Service is 5 star !

Service

Car damaged whilst in for a service. Still having to chase them 7 weeks later to try and get the damage they caused repair. Very rude staff especially the manager. Very poor representation for BMW

Service

The Loan car on collection was filthy, is stank of smoke. I wasn,t notofied at all whether was my car was ready for collection, and only after I rang at 4pm after droping the car off at 8am I was notified its service was just about the be started.

Service

Great Service

Service

All ways treated with great respect

Sales

Excellent service from James and Emma at Cooper BMW Chelmsford

Sales

Great experience everyone was so helpful

Sales

James was very good at communicating and updating us about the cars arrival etc despite the delivery problems caused by keeping our vehicle at the Post of exit for a long period of time

Sales

James Reed our salesman was extremely helpful and had great product knowledge.

Sales

From start to finish, nothing was too much trouble, no sales pressure and once we had placed our order we were kept updated until we took delivery.

Sales

The sales man Justin Brown was an outstanding persons , friendly and professional, wad my pleasure to deal with him

Sales

Good service, clear and concise at all times and open and honest with deal given.

Sales

At the time of purchasing I was satisfied going through And building the car for my purpose

Sales

Nice and open dealership with a great handover position

Sales

Emma and Charlie were fantastic, they have really looked after me throughout the whole experience, I would recommend both of them to anyone