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Fast and efficient service from Abbie Patton made the whole experience very simple and enjoyable.
Informative staff. Good customer care, in contact regularly with updates.
I didn't think the checking in and out system worked very well - being passed to 3 different receptionists. It was good to provide a valet and wash but the rear internal support was removed - not sure why? and not replaced just left in the boot.
Cooper Chelmsford have always given me the type of service I expected from BMW. I am completely satisfied with my experience with them
The customer service was excellent as was the thorough investigative work carried out by the technicians.
Well managed and efficient service
After my last recent service which dealt with the front and rear brake pads, I subsequently put my car in for the MOT and it failed as there was "missing locking wheel nuts" . which can only have occurred whilst at your Service Centre! .. NOT HAPPY!!
Again it's to do with the road tax that wasn't done for my car, I guess you all know the consequences of not taxing a car for over a week.
Abbie was exceptional. Unfortunately, not all of the work could be completed because parts weren't available but I've been kept informed of when they would arrive and my car has already been booked in for the repairs to be completed.
Everything was done professionally and on time.
I know all the guys by first name and they always remember my first name. That's an excellent touch.
Excellent service, everything I would expect from Cooper BMW
I have been to the dealership twice in the last two months. Once for a routine service and second time to rectify a fault on both occasions I left thinking I will always buy my future cars from these guys
Really good idea to check cars entering dealership to then personally great customer at the door. Complimentary car wash also well appreciated thank you.
As above, I will say slightly surprised as usually am very pleased.
Overall satisfied. Did what was asked of them in the timeframe they stated. Not happy that car was returned partially washed / washed badly. The fact that this survey will not accept anything other than a 5 star ratings is very dissatisfying.
Very poor service if I wanted a loan would have to wait over 3 weeks ! then told it's all done Full service in under 40 min ! did they actually do anything ?
Acknowledged on arrival, dealt with promptly and car ready as discussed / required. Nothing more needed !
Very satisfied as Laura kept me updated regularly of all progress.
Work was completed on time, which was important as I was waiting
The experience was below the normal standard I expect from a BMW dealership 1. There was no customer parking available 2. The showroom/service area was uninviting 3 I found the staff distracted and not customer focused. 4 waited approximately 30
I thought I had booked an oil change and a map update but they only had the oil change recorded.
Courteous and friendly service
The service from the staff involved was excellent. I had pre-arranged to have my winter wheels /tyres changes a month in advance and when I arrived they were not at the service centre. I therefore had a wasted journey. The car was then collected
Sales team good. Service team poor
Service advisor was not smiling. Did not care for the fact I requested a bigger loan car even though I was told I was going to be given one
Staff knowledgeable and helpful
The list is too long... but if it is of real value to BMW then I'd be happy for someone to call so I can share my experiences
You did was was required, No problems
New set of tyres purchased recently. Off side rear developed leak. Valve needed replacement also sensor.
Laura kept me up to date what was happening to my car, and finally I got someone to look into the persistent coolant leak from the intercooler expansion tank. Laura's efforts made me feel like a valued customer, and I appreciate that a lot.
Problem was fixed however the problem occurred after car had end of warranty health check.
It was easy to book our vehicle in for M.O.T and the service was friendly and efficient.
Did the job as expected
Easy to book, friendly efficient service
I was told the service would take around 1 hour. It was closer to 3. The service agent explained that it was an estimated time that could be confirmed till my key was read. This was not explained on the phone
Helpful staff and quick turnaround
SInce have the service completed, the Ad blue light has come one saying that it needs to be refilled, i would of thought this would have been part of the service...... This is less than 2 weeks after the service has taken place.
The service desk fell far short of what would be expected with messages not being passed on and in the last two visits my car has not been washed despite confirmations that it had been on my invoice. The actual work carried out was ok.
The staff were very helpful and friendly
not enough room to say why
Only issue should have had free sat nav update available, was told I had to open the BMW connected app on my phone and I would have to do it from there but could not find anything about a free update so have now missed out.
Phrases like 'aiming to get the car ready for 5.30' at about 4pm and 'we close at 6' do not inspire confidence
Dealership is always professional and friendly.
The simple parts ie resetting the service light seem to be the difficult part of the visit, invoice in the correct name ? And leaving your personal settings alone
From booking too collecting, keeping me informed and returning the car I couldn't fault the service in any way
A loan car was provided and under the circumstances I would have expected nothing else. Work was carried out but there had been no communicAtion between the sales and servicing department this added to my frustration and reflects badly on BMW.
Although my courtesy car was cancelled by BMW a few days before, I was offered other arrangements to get me home and the lady phoning me was very apologetic. Hence the scoring is not higher
Car was booked in for 2 small jobs. On collection after dealer said car was ready, I found that one of the jobs had not been done. Car was also not washed.
I know some of the staff by name and they are always cheerful and welcoming. My car feels looked after and they give personal touch to any interaction with me.
As above, very poor customer service.
Same as above on the day the car was returned I had to call four times to get a response.
Service is 5 star !
Car damaged whilst in for a service. Still having to chase them 7 weeks later to try and get the damage they caused repair. Very rude staff especially the manager. Very poor representation for BMW
The Loan car on collection was filthy, is stank of smoke. I wasn,t notofied at all whether was my car was ready for collection, and only after I rang at 4pm after droping the car off at 8am I was notified its service was just about the be started.
All ways treated with great respect
Excellent service from James and Emma at Cooper BMW Chelmsford
Great experience everyone was so helpful
James was very good at communicating and updating us about the cars arrival etc despite the delivery problems caused by keeping our vehicle at the Post of exit for a long period of time
James Reed our salesman was extremely helpful and had great product knowledge.
From start to finish, nothing was too much trouble, no sales pressure and once we had placed our order we were kept updated until we took delivery.
The sales man Justin Brown was an outstanding persons , friendly and professional, wad my pleasure to deal with him
Good service, clear and concise at all times and open and honest with deal given.
At the time of purchasing I was satisfied going through And building the car for my purpose
Nice and open dealership with a great handover position
Emma and Charlie were fantastic, they have really looked after me throughout the whole experience, I would recommend both of them to anyone