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lots of rooms for improvements couldve been pleasant experience.
On this occasion I was told a problem was fixed. Later to be told it wasn't and I need to pay over £600 to fix it. It took three days to diagnose and fix a leaking radiator.
The welcome is always friendly and the service advisers are great. However, maybe I was just unlucky, I was not impressed by the organisation with the "job scheduling". I do like the video sent by a technician of the underside of the car.
The service team dealt with the issue straight away and booked my car in to be checked as the engine management light had come on. The faulty part was replaced under warranty with no quibbles.
Did not feel they made me have any unnecessary work done to me car
Extremely happy with technician and Service advisor. Service Advisor was helpful and courteous.Video was excellent and I was confident a good job would be done.
They did the job , as described, the cost was as quoted and the car returned shining .
It would be nicer if the two ladies on the service desk were a bit more customer focused / friendly! (Excluding Livvy as she is always happy / helpful and friendly).
The whole experience of dealing with Cooper Chelmsford is just awful. It starts by not being able to park your car...followed up by a huge queue to get to see an advisor...a waiting area that has no newspapers. pls call for full info
A number of the electronic settings (trip data etc.) had been reset which I found annoying.
You highlighted a fault during end of warranty checks/MOT, requesting car to be booked for repair. You now decide the oil leak is not bad enough to be repaired. Oil leaks will get worse and I hope you wont charge due to car being now out of warranty
As per my email of complaint
I waited an extra 2 weeks to get a loan car. Turned up, booking had been cancelled, no car was available and no notes to say MOT was free as agreed upon sale. They fitted me in, gave me a lift, waived fees. But it should've been straightforward.
Its a shame as the mechanic was lovely, but the lady in the services department was possible the worst person I have had to deal with
Service ok the rest poor, see above
A whole day and no work done - not impressed. The following day I checked my car location again, around mid-day, and it was in the garage. I received a video health check that included favourable comments on my winter tyres - that was nice, but
It was a while you wait service and was promised no more than 90 minutes it was more than double this time for a simple brake fluid change.
See above - I do not expect my car to come away from a service with damage caused to various parts of it's interior.
was quoted a price for tracking which was expensive to start with. I agreed to it to be informed it was not 99 pounds but 250!!!! went to ATS.
Because everything was dealt with professionally and I had no problems whatsoever.
Paperwork said that I had a complimentary car wash, if I had known it was free, I would have had it done
Quick and efficient service
When my car first arrived at Cooper's I was regularly informed by my service advisor as to the progress of my car. However, this stopped after the first day and on three occasions I had to chase the progress of my car. My car was not cleaned, I asked
As above. £279 our of pocket no apology or explaination.
the work was completed exactly as it was explained to me.
Not much needed to be done simple MoT
I had to wait to book the vehicle in.I was asked it I would like the car cleaned, it wasn't doneI was called 15 minutes before closing to let me know the car was ready, I live 25 mins awayI went to collect the car and had to wait nearly 45 minutes
See above response. Happy to talk through all the issues I have with Cooper Chelmsford
Again great service, very prompt
Not prepared to listen or help.
very happy with service given
First class service
Great customer service and good quality product
We have had some ongoing issues with our 'computer' giving us erroneous messages. On this occasion Livvy dealt with it extremely well and sorted it out urgently as we were driving to Scotland. She was brilliant.
Inconvenienced quite significantly. Was told I needed to leave the Vehicle for repair for a further 3 days. There was no courtesy car offered to me either!
Great customer service
Good service and willing to help to solve your problem.
no reason to find any fault
Courteous and efficient service
Cooper overall as a dealer - DisgracefulPaul Stock and Matt service manager are a credit to the companyI would never use or recommend cooper to anyone.Very much take your money and run.2 attempts to fix faults that should never have been there.
Grease marks were left on the passenger seat and inside trim on the drivers door. It would have taken seconds to check and remove before giving it back to me.
Only because the car had to go back for a part that was already meant to be ordered in
All phone calls were returned as promised everything ran smoothly they gave me a discount on my service and a complimentary vehicle wash which left me with a smile on my face
Informed of progress arranged replacement car available.Not needed as repair completed so quickly
Booking the service for a time and date that suited me was easy and I was given an estimate of the cost over the phone. When I dropped my car off I was given a slightly higher estimate of the cost so I can't give 5 stars here. But overall very good.
Pick the car up. Did the work. Dropped the car and have me updates.
Picked up my car in morning and got it back in afternoon, with no inconvenience to me
Service carried out whilst waiting, facilities provided were very good.
I have down rated this section because of your service reception. The following day from my service I e mailed the lady dealing with my service for a price on replacement tyres and as of now have not had a reply. This is future business you have lost
The service provided by Laura and Joanna was professional and polite. Importantly they went the extra mile, and were good natured and extremely helpful. A credit to their company and to BMW.Well done
Given precise personnel service
Would be 5* but tyre pressure warning came on having left the dealer having been for end of warranty service so tyre pressures cant gave been checked..
All aspects of service were very efficient.
I have all ways received good service from your garage
Nothing not to be unhappy about
Easy to get vehicle booked in, staff very efficient, the health check video from under the car was informative and gives a good perspective of whats happening under the car. I was offered a free valet, interior and outside.
I was surprised that I did not receive a emissions cert from the MOT test and was told by the test mechanic there was not one as the emissions were zero and he could not produce one! Today our Nissan was MOT'd and we received one why not Coopers?
No issues. Clear communication. Efficient service.
Helpful, coerteous, thorough
An inexperienced salesman sold me the car however he tried very hard and did well. The sale process took too long about 3 hours. On collection the paperwork was not ready which took nearly an hour and did not leave much time for the handover.
Service got done on time.Specific request (to not wash the car) was remembered without prompting Offered the use of an office to work while I waited
Cooper Chelmsford provided an excellent service and kept me informed throughout.
On this occasion I had to wait 5 days for delivery of a winter tyre and then over 3 hours to have it fitted, disappointing as service is normally excellent
Took the car in on the Wednesday at 8.00am, got a phone call in the afternoon saying it would not be available that day.This being my 3rd new car purchased from this dealership I had imagined that I was a much more valued customer then that.
Only one disappointment, courtesy car not available as promised but happy with the provision of taxis
serviced while i waited
Very efficient and prompt service.
Laura , Abbie and Livvy are amazing Joanan has the warmest welcome ! thankyou girls for all you knowledge and hard work
I was informed that there was a nail in one of the tyres late on in the day. I subsequently had this nail removed elsewhere and was told it was a very small nail that would not impact the tyre when removed and could have been removed at BMW garage.
Good level of personal service - some confusion re service outcome and any work needed
Punctual collection/redelivery, and constant updates on servicing
Friendly customer service. Comprehensive video service email log which provides clear and informative description of the service and any faults found, and recommendations.
When it was finally ready handover took place on the side of the building while we were in others way. It was rushed because i was encroaching on his next appoitment and the only things explained was the gearbox and a few features of the satnav
I was kept informed regularly of where the car was in the process from build to delivery
The sales guy Andrew Unwin offered a great Ballance of knowledge and professionalism. It seemed nothing was too much trouble
Andrew made the whole process simple and exciting and car arrived ahead of schedule. Would have appreciated more than 24 miles petrol, other dealerships have always put at least a quarter of a tank in.
no problems experienced whatsoever
I had time and availability constraints; which were accommodated by bmw staff.
Informed at all times handover smooth and trouble free.
Ryan and Matt were very helpful, due to my insurance policy I needed a tracker fitted. They managed to fit a tracker at very short notice.
as in the first paragraph it speaks for it's self they put themselves out to oblige .
The service and knowledge about products are excellent.
As above I was told I could review the spec I have ordered as it wouldn't be going through production for a couple of weeks. I reviewed it within two days and expected the spec to have updated before build but it wasn't.
Everyone is always very polite and attentive
Everybody was friendly and helpful
1. The dealer tried to make me pay an extra £1,000 on the day of delivery. Luckily I had my original signed order with the original amount. 2. There was a dent in the bonnet of the car. 3. The dealership was very run down and tired looking
Completely satisfied. Nothing more to say.